Mihle Gosa

Assistant Administrative Secretary

Gansbaai Academia

02.2023 - Current

Streamlined office processes by implementing efficient filing and organizational systems.
Enhanced communication between departments by regularly updating contact directories and facilitating meetings.
Implemented a new record-keeping system which greatly reduced time spent searching for documents when needed urgently by upper management personnel.
Provided backup support for other administrative staff during times of high volume or absenteeism, demonstrating flexibility and strong teamwork abilities.
Efficiently handled multi-line phone systems while directing calls appropriately based on urgency level or departmental relevance.
Assisted in the preparation of reports, presentations, and correspondence for senior management, ensuring accuracy and timely completion.
Coordinated schedules, appointments, and travel arrangements for executives, improving time management and overall efficiency.
Improved customer satisfaction by promptly addressing inquiries and resolving concerns through effective problem-solving techniques.
Maintained strict confidentiality of sensitive information while handling a high volume of administrative tasks.
Provided crucial support during peak periods by working overtime when necessary to ensure deadlines were met without compromising quality standards.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.