Mihlali Nodada
Sales Assistant
Johannesburg,GP
Summary
Bachelor of Commerce in Retail Management student at Mancosa, completed my first year and am progressing to my second year in 2026. I have hands-on retail experience working in a boutique store, where I developed strong customer service, sales, and store operations skills.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Sales Assistant
Keryn Lanfranchi
05.2022 - 11.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Increased store foot traffic with innovative window display designs.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Collaborated with team members to achieve sales targets and improve store performance.
- Fielded customer questions to share information about products, availability, and pricing.
- Boosted store revenue through upselling and cross-selling techniques.
Education
Bachelor of Commerce in Retail Management - Retail Management
Educational Institute of Mancosa
Durban 01.2025 - Current
Bachelors of Arts - Fashion Design
FEDISA Fashion School
Johannesburg01.2023
High School -
Hillcrest Collegiate
Durban 01.2017 - 11.2019
Skills
Ability to scripts and procedure
Efficient call handling
Basic computer literacy
Attention to detail
Customer service oriented
Teamwork oriented
Organising
Processing payments
Documentation and reporting
Basic mathematics
Store policies and procedures
Exceeding customer expectations
POS software
Inventory and stocking
Goal setting
Building customer loyalty
Retail merchandising
Continuous improvement
Sales floor organization
Organization
Goal driven
Adaptability
Microsoft applications proficiency
Safety and cleanliness standards
Product and service sales
Creative thinking
Computer proficiency and Microsoft office
Adaptable and flexible
Store organization
Engaging with diverse customers
Team building
Payment processing
Interpersonal communication
Decision-making
Team leadership
Interpersonal skills
Excellent communication
Reliable and responsible
Positive customer engagement
Sales and promotions
Excellent written and verbal communication
Organizational skills
Problem-solving
Problem-solving abilities
Brand promotion
Meeting sales goals
Marketing strategies
Analytical thinking
Flexible hours
Timeline
Bachelor of Commerce in Retail Management - Retail Management
Educational Institute of Mancosa
01.2025 - Current
Sales Assistant
Keryn Lanfranchi
05.2022 - 11.2022
High School -
Hillcrest Collegiate
01.2017 - 11.2019
Bachelors of Arts - Fashion Design
FEDISA Fashion School