Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Mihlali Magqabini

Cashier & Customer Service
Port Elizabeth

Summary

I am a vibrant hardworking young lady, highly motivated and goal driven. I am a creative and kind person who works very well in a team and individually. I believe I have excellent communication skills, problem solving and interpersonal skills.

Overview

1
1
year of professional experience
23
23
years of post-secondary education

Work History

Retail Cashier

KFC Restaurant
08.2024 - 07.2025
  • Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Collaborated with team members to meet daily sales targets and deliver exceptional customer service.

Administrative Assistant Intern

SUMMERSTRAND STUDENT VILLAGE Student Accommodation
02.2024 - 07.2024
  • Assisted with event planning, coordinating logistics for successful meetings and conferences.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
  • Streamlined office operations by organizing and maintaining electronic filing systems.
  • Prepared and edited documents and reports for quality and accuracy.
  • Scheduled meetings and appointment to prevent scheduling conflicts.
  • Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
  • Maintained tidy and professional office space to give positive first impression to visitors.
  • Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
  • Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
  • Developed and maintained positive relationships with clients by providing excellent customer service.
  • Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
  • Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.

Education

Matric - IsiXhosa Home Language, English Addisional Language, Mathematical Literacy, Life Orientation, History, Business Studies, Life Sciences

Sophakama High School

Learnership (CETA - KFC) - Learnership (Customer Service Training)

I-Learn (CETA)
Gqeberha
04.2001 -

Skills

Maintaining store appearance

Bagging and packaging

Store cleaning

Teamwork and collaboration

Personal Information

  • Date of Birth: 11/14/04
  • Nationality: South African

Timeline

Retail Cashier

KFC Restaurant
08.2024 - 07.2025

Administrative Assistant Intern

SUMMERSTRAND STUDENT VILLAGE Student Accommodation
02.2024 - 07.2024

Learnership (CETA - KFC) - Learnership (Customer Service Training)

I-Learn (CETA)
04.2001 -

Matric - IsiXhosa Home Language, English Addisional Language, Mathematical Literacy, Life Orientation, History, Business Studies, Life Sciences

Sophakama High School

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Mihlali MagqabiniCashier & Customer Service