Mihlali Dhlamini
Pretoria
Summary
Results-driven Computer User Support Specialist with a proven track record at Health Information Systems Program, specializing in operating systems and user training. Demonstrated expertise in technical application assistance, leading to enhanced system functionality and increased user satisfaction. Recognized for strong troubleshooting skills and the ability to simplify complex concepts for diverse users, effectively addressing complex technical issues. Committed to continuous improvement in help desk response times through proactive support strategies and training initiatives.
Overview
8
8
years of professional experience
Work History
IT Support Technician
Health Information Systems Program
06.2016 - 04.2024
- Providing Technical Support for the District Health Information System (DHIS) and Related Software
- Assistance to end-users in utilizing DHIS and other related software
- Troubleshoot and resolve technical issues related to the district health information system
- Provide technical assistance to enhance the functionality and effectiveness of health systems and programs
- Collaborate with relevant stakeholders to address technical challenges and improve system performance
- Offer any necessary management and administrative support related to technical functions
- Assist in coordinating and managing technical resources effectively
- Contribute to the onboarding process by providing technical induction and training for new employees
- Ensure that new staff members are familiar with the technical tools and systems
- Undertake general administrative tasks and related responsibilities as required
- Ensure documentation and reporting are accurate and up-to-date
- Provide end-users with support for hardware-related issues
- Troubleshoot and, when possible, perform out-of-warranty repairs for devices like laptops and printers
- Manage the downloading, installation, and configuration of internal systems
- Ensure the continuous maintenance and optimization of internal systems
- Maintain and manage the helpdesk for addressing technical issues
- Keep an updated and accurate record of information and communication technology (ICT) assets in the register
Office Administration Assistance
- Scan and file documents, including invoices, vouchers, and travel documents
- Perform data capturing tasks, including health information data and project-related data
- Monitor and manage printer cartridges to ensure their availability
- Assist in maintaining an effective filing system for general office management, administration, and HR
- Post documents as required, ensuring timely and accurate dispatch
- Arrange for the courier of documents and goods as necessary
- Take minutes during meetings
- Perform tasks related to data storage, such as cutting disks and making backups
- Assist in updating asset registers for office equipment and furniture monthly
- Assist with the procurement of office supplies, stationery, and catering
- Manage bookings for the boardroom, training venues, and open offices, ensuring venues are prepared for meetings and work sessions
- Assist in opening the offices in the morning
- Maintain a clean, safe, and tidy garden/outside environment
Logistics Management - Travel Support
- Coordinate travel logistics, including booking flights, accommodation, transportation, and any necessary documentation
- Collaborate with the logistics department to identify and outsource new assets required by the organization
- Coordinate with shipping services to arrange the transportation of new assets to the designated locations
Education
Introduction to Java Programming -
UNISA
12.2024
Matric Certificate -
Port Shepstone High School
Port Shepstone01.2011
Skills
- Operating System Expertise
- Financial Asset Oversight
- Network Server Management
- Virtual Desktop Assistance
- User Training Facilitation
- Data Backup Strategy Development
- Network Support and Maintenance
- Expert Troubleshooting
- Technical Application Assistance
- Device Configuration
- Wireless Connectivity Solutions
- Skilled in Customer Support Ticketing
- Disaster Recovery Strategy
- ITIL Best Practices Knowledge
- Directory Services Administration
Personal Information
Nationality: South African
Languages
- English
- IsiZulu
- IsiXhosa
Shortcourses
- WebDHIS, HISP-SA
- Computia A+, LearnFast
Countries Of Work Experience
South Africa
Languages
English
First Language
Xhosa
Proficient (C2)
C2
zulu
Proficient (C2)
C2
Affiliations
- Paddle Tennis
- Squash
- Hiking
Timeline
IT Support Technician
Health Information Systems Program
06.2016 - 04.2024
Office Administration Assistance
Logistics Management - Travel Support
Introduction to Java Programming -
UNISA
Matric Certificate -
Port Shepstone High School
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