Summary
Overview
Work History
Education
Skills
Languages
Short Courses
Timeline
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Miguel Langa

Miguel Langa

Cape Town

Summary

Target-driven Customer Success Team Leader with a proven track record of excellence in customer care and team leadership. Skilled in driving customer satisfaction, excelling in the KPI targets, and fostering a high-performing team environment. Proficient in Microsoft Office and basic knowledge of MySQL, with strong communication and interpersonal skills. Recognized for consistently delivering exceptional customer experiences and achieving the highest KPI scores.

Overview

9
9
years of professional experience

Work History

CUSTOMER TECHNICAL SUPPORT

Mama Money
Cape Town
06.2024 - Current
  • Provided technical support to the front-line team for customer inquiries, and assisted partners with technical inquiries, enhancing the B2B relationships.

SENIOR CUSTOMER SUCCESS SUPERVISOR (Team Leader)

Mama Money
Cape Town
01.2022 - 05.2024
  • I successfully led high-performing teams to drive customer satisfaction and retention through effective leadership, process improvements, and strategic initiatives, while fostering a positive team culture, and achieving top supervisor KPIs.

AGENT ADMINISTRATOR-SALES

Mama Money
Cap Town
11.2021 - 12.2021
  • Field Agent Administrator (Sales Department).

CALL CENTRE AGENT

Mama Money
Cap Town
07.2020 - 11.2021
  • I achieved the highest KPI score for Q3 in customer care across multiple channels, provided expert insights to enhance customer experience, and collaborated with cross-functional teams to implement customer feedback initiatives.

MARKETING AGENT

International English College (IEC)
Maputo
04.2018 - 01.2019
  • I conducted workshops for various organizations, promoting English language education and demonstrating its benefits for professional development and career opportunities, while engaging participants through interactive sessions.

SPEAKER

Mozambique National Antenna
Maputo
03.2018 - 11.2018
  • I honed my vocalization and locution skills through training in radio broadcasting, developing strategies for effective communication, audience engagement, and program creation.

ENGLISH LANGUAGE COACH

NESHELY Consulting and services
Maputo
01.2017 - 03.2018
  • Instructed children, youth, and adults in community to enhance English listening, reading, and writing skills.

Radio Locution

Mozambique National Radio
04.2017 - 10.2017
  • Radio Locution (Reading and Expression)

COMPUTER TRAINEE

SETMATIC
Maputo
02.2016 - 12.2016
  • I provided IT support services at prominent organizations, including the Post Office of Mozambique and at Center for Development of Financial Information Systems (CEDSIF), resolving network issues and optimizing systems to ensure efficient operations.

Education

IT of Computer Systems And Network -

Communication And Transport Institute
Maputo, Mozambique
01.2017

High School Diploma -

Eduardo Mondlane Secundary School
Maputo, Mozambique
12-2012

Skills

  • Team leadership;
  • MS Office;
  • Critical Thinking;
  • Effective communication;
  • Training facilitation;
  • Teamwork

Achievement

  • February 2025's best company idea winner;
  • 2023 - Top Supervisor KPI;
  • 2021 - Highest KPI score for Q3 in customer care through the phone, WhatsApp chat, and email

Languages

  • English (Fluent)
  • Portuguese (official language)
  • Changaan/Tsonga (mother language)
  • IsiXhosa (Intermediate)
  • IsiZulu (Intermediate)

Short Courses

  • 2022 - Coaching & Mentoring, Performance Management and Problem Solving & Decision Making, KWELANGA TRAINING;
  • 2020 - Service Excellence for Call Centre Agents, KWELANGA TRAINING;
  • 2017 - Radio Locution (Reading and Expression), Mozambique National Radio

Timeline

CUSTOMER TECHNICAL SUPPORT

Mama Money
06.2024 - Current

SENIOR CUSTOMER SUCCESS SUPERVISOR (Team Leader)

Mama Money
01.2022 - 05.2024

AGENT ADMINISTRATOR-SALES

Mama Money
11.2021 - 12.2021

CALL CENTRE AGENT

Mama Money
07.2020 - 11.2021

MARKETING AGENT

International English College (IEC)
04.2018 - 01.2019

SPEAKER

Mozambique National Antenna
03.2018 - 11.2018

Radio Locution

Mozambique National Radio
04.2017 - 10.2017

ENGLISH LANGUAGE COACH

NESHELY Consulting and services
01.2017 - 03.2018

COMPUTER TRAINEE

SETMATIC
02.2016 - 12.2016

IT of Computer Systems And Network -

Communication And Transport Institute

High School Diploma -

Eduardo Mondlane Secundary School

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Miguel Langa