Migael George
Housekeeping/Butler
Cape Town,WC
Summary
Offering foundation in hospitality and eagerness to learn and grow in high-end service environment. Brings understanding of service excellence and dedication to maintaining high standards. Ready to use and develop skills in household management and guest services in Private households, hotels, resorts, yachts and private jet roles.
Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Analyst
EXL Service
01.2022 - 09.2024
- Train and manage call centre representatives.
- Improved overall customer satisfaction by providing constructive feedback to call center agents.
- Analyzed quality and performance data to support operational decision-making.
- Developed comprehensive reports on agent performance, contributing to staff training and development initiatives.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Identified areas of improvement for agents through thorough analysis of recorded calls.
- Enhanced call quality by monitoring and evaluating customer interactions with agents.
- Reduced average handling time by coaching agents on effective communication techniques and problem-solving strategies.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Conducted regular calibration sessions with peers and supervisors to ensure consistency in evaluation standards and scoring methodologies.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Financial Advisor
Old Mutual South Africa
01.2020 - 01.2022
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
RF Technician
Southern Ambition
01.2017 - 01.2020
- Code 10pdp Team Drive to site and back.
- Enhanced communication networks for better signal quality and reliability by conducting regular maintenance on RF devices.
- Reduced downtime, promptly addressing any issues with RF equipment in a timely manner.
- Optimized antenna positioning with careful testing and alignment to ensure maximum signal strength.
- Conducted thorough site surveys prior to installation projects, gathering necessary data to inform optimal system design decisions.
- Increased productivity, installing and configuring new RF systems according to specifications.
- Streamlined processes, creating detailed documentation of all work performed on RF systems.
- Maintained a high level of customer satisfaction by consistently delivering top-notch support services throughout the entire lifecycle of an RF system.
Education
SABA International Butler Certificate - Housekeeping
SABA International Butler Academy
Cape Town, South Africa10-2024
Skills
Quality improvement
Certification
International Butler Certification
Fitness and Caring for Others.
I love sports, cars and gaming. Since I was young I loved taking care of others needs and being at service to the highest level of excellence.
Timeline
International Butler Certification
12-2024
Quality Analyst
EXL Service
01.2022 - 09.2024
Financial Advisor
Old Mutual South Africa
01.2020 - 01.2022
RF Technician
Southern Ambition
01.2017 - 01.2020
SABA International Butler Certificate - Housekeeping
SABA International Butler Academy
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