Mieskah Abbas

At TPP, I managed all aspects of prize fulfillment for competitions, meticulously handling postal and email entries, prize dispatches, and winner communications. This included sending SMS confirmations with tracking and conducting follow-ups to ensure delivery, while maintaining strict data quality and adherence to CPA regulations. I also served as a key point of contact for project heads, providing regular updates on status and any issues.

Beyond promotions, I was responsible for extensive local and international travel arrangements for up to 30 travelers, coordinating flights, accommodation, and car rentals while managing all related expenses. My role also encompassed daily reception relief, ensuring efficient switchboard operations, managing correspondence, and warmly receiving all clientele.

I was then promoted in 2016 and became responsible for the comprehensive administration and coordination of print and digital projects, ensuring smooth workflow from inception to final delivery. My duties included managing job bags, maintaining detailed status reports and archives, and meticulously proofreading and preparing content for print and digital publication. Collaborated closely with directors and creative teams, ensuring design accuracy and proper barcode integration before coordinating FTP uploads with printers. Additionally, I handled logistical support such as arranging travel for fashion and editorial teams, managing image distribution to brands, updating mailing lists, and assisting with various aspects of production, including shoot logistics and merchandise management.

• Managed comprehensive office administration, including reception, procurement, petty cash, supplier negotiations, and coordinating staff events for all team.
  
  Oversaw the full HR lifecycle, posting job ads, sorting Cv's, Applicants testing, onboarding (including global staff compliance) to maintaining employee records, assigning software, equipment, etc, developing policies, and social initiatives.
  
  Handled basic bookkeeping tasks, including transaction recording, account reconciliation, generating quotes, managing purchase orders, processing invoices, and maintaining vendor data.
  
  Led translation and voiceover projects from inception to completion, coordinating with linguists and internal teams, ensuring quality, and managing client approvals.
  
  Provided critical IT and Operations support, managing cloud platforms (Google Workspace, Microsoft Admin), ensuring remote worker compliance, performing system updates, and implementing new technologies.
  
  Ensured compliance with company policies, managed company registration documents, and conducted regular system and equipment updates.

Independent Contract Driver for Media 24 who forms part of the management in delivering media packs to in-store clientele. Developed great relationship with store managers by placing all media related magazines, newspapers on a standalone to enhance visibility and increased sales. Managed early hours to ensure all stores have early edition newspapers for openings. Streamlined an easy route process and established low returns. All deliveries over the various 60 publications is recorded electronically on a mobile computerized machine. All customer publications charged and invoiced with the delivery, returns captured and credited automatically, receipts and all paperwork prints on the spot. Most shops
being serviced was COD clients except for bigger retailers such as Shoprite, Pick ‘n Pay, Woolworths, Spar
and Checkers. Once your complete list of shops has been serviced, old publications are to be handed in
according to the number of returns allocated.

• Administrative Officer for an importing Italian company. We imported various Italian based food
  products, cold meats and beverages. Managed day-to-day administration,reception and ad-hoc as well as
  preparing warehouse dispatching for established client based establish deliveries. Management of staff (2 x
  driving 1 x warehouse operator) leave, weekly salaries, bonus, etc. Improved walk- in clientele purchases as
  well as dispatch of deliveries. Allocating routes according to invoicing and ensuring that drivers return in
  specific time frame. Initiated new sales and created new client based.

• Build customer loyalty by placing follow up call for customers who reported product issues.
• Formulated and enforced Service Center policies, procedures and quality assurance measures.
• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Oversaw compliance with regulatory requirements, maintaining company's reputation.

In the process I have finished short coarses:

• Automation of Powershell in Python
• Building Chatbots using Google Dialog flow
• Computer Components and Peripherals
• Multimodal Prompting
• Google Cloud
• CSS Fundamentals
• Git Work Flows
• GitHub Issues and Teams
• GitHub Project Management
• Google Cloud Developers
• SQL Databases
• SQL Server Administration
• Hacking Certificate: Monitor and Intercept data