Michiel Pieter Duvenage
Kriel
Summary
Experienced in managing field maintenance operations within telecommunications, overseeing contractors and ensuring compliance with service level agreements. Demonstrated ability to analyze regional performance data, facilitating improvements in key performance indicators through effective communication and problem-solving strategies. Proficient in utilizing various operational systems, including OLA-OWS and U2020, to track maintenance progress and address technical issues promptly. Proven track record of conducting routine audits and quality assurance checks to maintain high standards of service delivery.
Overview
34
34
years of professional experience
Work History
Regional Field Maintenance Manager on Telkom Mobile Project
Huawei Technologies Co.,Ltd.
10.2016 - Current
- Company Overview: (outsourcing company BLU.)
- Daily scanning of running tickets on OWS /follow up on tickets going to breach and aging tickets
- Managing contractors In ER/CR (KZN&BLOEMFONTEIN)
- UR, OLA & Tagging alignment
- OLA-OWS systems experience
- U2020 experience
- Following up on ETA’s and pushing to site downs
- Daily telecon with TM counterpart on problem site’s to improve KPI’s
- Data analyzing on regional performance
- 24/7 Standby
- Daily and weekly meetings with contractors and client (TM)
- Assisting FME’s with remote viewing (U2020) /also use this to track progress of FME’s on site’s
- Assisting with Everyday technical support GNOC issues and escalating to relevant party’s
- Assisting with Alarm clearance
- Managing of ADHOC contractors on daily vandalism repairs
- Feedback to client on daily repairs and progress
- Assisting with access and LL problem site’s
- Resolving of VSWR, RTWP, RX Channels and sector swap alarms asap as this also have a big influence on KPI’s of network availability
- Assisting on board swaps at DTM RNC/BSC
- High temp investigations
- Breaker trip investigations
- Battery investigations
- Contractor meetings to improve work quality
- SLA review on weekly breached tickets
- Weekly SLA meeting with TM counterpart
- Managing of DRM and QM’s for both ER&CR
- FQA’s on NSB, UPG, vandalize repairs and ADHOC work
- Daily routine tracking on groups
- Weekly routine audits approval
- Weekly PAC mail approval
- Interviews of new FME’s
- Vandalize announcement on group and updating DIWS on OWS
- Daily client assistance on problematic and customer complain sites
- Computer literate
- Word, Excel & Power point
- Daily mail correspondence
- (outsourcing company BLU.)
- Reference: Martin Singleton
- +27 82 555 6361
- Eddie Singh Telkom Mobile Regional counterpart
- +27 81 354 7434
Field Maintenance Engineer/Regional Manager Gauteng
CJA Telecoms
10.2012 - 01.2016
- Gauteng Regional Manager at CJA Telecoms on Telkom Mobile Project
- Managing of FME’s on the corrective and preventive maintenance in Gauteng Region
- Making sure that FME’s stay on track with SLA agreement on the corrective maintenance
- Controlling of preventive maintenance by assuring that weekly and 3 monthly target is reached and that it is of high standard (quality checks)
- Insuring that FME’s comply with the Health and Safety act
- Working hand in hand with the clients Regional Manager in resolving problems
- QA’s & FQA’s
- Submitting of daily, weekly and monthly reports
- Managing of correct boot spares and spares of FME’s
- Corrective maintenance
- Fault finding, clearing of alarms, and reach SLA agreements
- Ordering and replacing of faulty parts
- Knowledge of Rectifiers and environmental equipment
- Working on BTS3900
- Local maintenance terminal software
- Joint in on Telkom Mobile and Huawei meetings and provide feedback on problem sites
- Work on M2000
- RF Work
- Working with site master (sweeps)
- Knowledge on 1800(2G), 2100(3G) and 2400(4G) equipment
- Logging in Huawei system (LMT)
- Working on MML commands on LMT
- BSC & RNC experience
- Working at heights license
- Abseiling license
- Preventive maintenance
- Basic routine checks on cabinets, cleaning and loading of conflict files
- Check on all environmental alarms
- Administration
- Sending daily site reports
- Obtaining kilometre log book
- Sending weekly time reports
- Updating site registers
- IR (Incident reports) for vandalised sites
- Internet/Email
- Microsoft Excel, Word 2007
- Reference: Johan Botha – FM Manager
- Cell: 0817970766
- Email: marius.hugo@cjatelecoms.co.za
- +27 61 257 1122
Field Maintenance Engineer
HUAWEI
04.2012 - 10.2012
- Corrective maintenance
- Fault finding, clearing of alarms, and reach SLA agreements
- Ordering and replacing of faulty parts
- Working on BTS3900
- Local maintenance terminal software
- Joint in on 8ta meetings and provide feedback on problem sites
- Work on M2000
- Working at heights license
- Work on 2G (1800A) GRFU/MRFU Feeder cable
- Work on 3G RRU and optic fibre cable
- Working on BBU Hardware and software
- ARP cabinet sam unit and Eaton rectifier
- CK cabinet and enatel rectifier
- Preventive maintenance
- Basic routine checks on cabinets, cleaning and loading of conflict files
- Check on all environmental alarms
- Administration
- Sending daily site reports
- Obtaining kilometre log book
- Sending weekly time reports
- Updating site registers
- IR (Incident reports) for vandalised sites
- Internet/Email
- Microsoft Excel, Word 2007
- Reference: Jacques Smith – Area Manager
- Cell: 082 564 2518
- Email: jacques.smith@huawei.com
Installer & Site Supervisor
Vushella
01.2004 - 01.2012
- Installing surveillance cameras
- Gate motors
- Electric fencing
- Biometric systems
- Accredited Insurance Company installer
- Home & Company security systems
- Security panel wiring
- Director Hennie
- +27 60 900 4796
Correctional Officer Grade 1
Department of Correctional Services
01.1991 - 01.2004
- I started my career straight after school at Correctional Services at Kroonstad Training College for 3 months.
- I was then transferred to Leeukop Correctional Centre and eventually pursued my career at Modderbee.
- I started to develop interest in the telecommunications field and worked with my brother on weekends and on my days off.
- I did new system installations at businesses.
- I decided to resign in 2004 and try and pursue a career in the telecommunications industry.
Education
Grade 12 (Matric) - Afrikaans First Language, English Second Language, Mathematics, Business Economics, Geography, Metal shop
Hugenote Secondary School
Springs12-1990
Skills
Problem solving
Communications with customer
Computer literacy
Attention to detail
Customer service
Teamwork
Critical thinking
Time management
Adaptability
Conflict resolution
Collaboration
Organisation
Attitude
- Honest
- Disciplined
- Consistent
- Confidential
- Eager to learn
- Open-minded
- Assertive
- Accurate
- Confident
- Conscientious
- Responsible
- Pro-active
- Motivated
- Goal-orientated
- Approachable
- Decisive
- Tolerant
- Helpful
- Reliable
Known As
Michiel
Country Of Birth
RSA
Hobbies and Interests
- Playing Golf
- Gym
- Watching Rugby
Languages
Good, Good, Good, Good, Good, Good
Secondary Education
Hugenote Secondary School - Springs, Grade 12 (Matric), 12/01/90, Afrikaans First Language, English Second Language, Mathematics, Business Economics, Geography, Metal shop
Personal Information
- ID Number: 7202105152081
- Date of Birth: 02/10/72
- Gender: Male
- Nationality: White
- Driving License: EB
- Marital Status: Married
Languages
English
Beginner
A1
Timeline
Regional Field Maintenance Manager on Telkom Mobile Project
Huawei Technologies Co.,Ltd.
10.2016 - Current
Field Maintenance Engineer/Regional Manager Gauteng
CJA Telecoms
10.2012 - 01.2016
Field Maintenance Engineer
HUAWEI
04.2012 - 10.2012
Installer & Site Supervisor
Vushella
01.2004 - 01.2012
Correctional Officer Grade 1
Department of Correctional Services
01.1991 - 01.2004
Grade 12 (Matric) - Afrikaans First Language, English Second Language, Mathematics, Business Economics, Geography, Metal shop
Hugenote Secondary School