MICHELLE VANESSA YENOU MOUCHIPKU
Account Manager
Fourways Johannesburg,South Africa
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Account Manager
Publicis Commerce, Diageo PEM
Johannesburg, South Africa
02.2022 - Current
- Serving as the lead point of contact for all account management matters.
- Developing and managing account plans for Diageo with input from all key internal stakeholders.
- Responsible for end-to-end project execution in PEM markets.
- Maintaining client satisfaction by delivering exceptional client service on a day-today basis.
- Ensuring timely and successful delivery of proposed solutions, and aligning to Diageo's needs and objectives.
- Supporting the Business Director by developing and evaluating short and long term strategic, commercial & business objectives.
- Keeping abreast of competitor activity/new market communication and sharing with Diageo and team timeously.
- Collaborating with internal stakeholders to facilitate Diageo's need.
- Proactively managing all Diageo's service-related issues.
Key Account Manager
Promasidor, PTY
Johannesburg, South Africa
11.2020 - 02.2022
- French Speaking Countries
- Promasidor is the leading provider of high-quality food products across various regions of Africa
- Specialising in milk powders (Cowbell, Loya Milk and Mixwell), culinary (Onga, Jaba and Sossi), beverages (Drink.O.Pop, Amila, Twisco and LeBerbere) and cereals (Yumvita and SunVita)
- While working for the company, I
- Nurtured strategic relationships with customers based in Gabon, Democratic Republic of Congo,
- Cameroon, Mali, Senegal, Madagascar and Republic of Congo
- Managed all stages of the sales process, from prospecting to negotiation and closing deals
- Achieved growth targets set for French markets including securing new customers and handling of existing key projects such as market research prior to the launch of new products
- Proactively engaged with customer challenges and opportunities drawing on experience and multiple perspectives to determine creative solutions
- Identified, managed and executed promotional campaigns aiming at building brand recognition, recruiting new consumers and building loyalty
- Built sales pipeline and goals to ensure a strong funnel of near and long term opportunities for new business from defined targets and assigned markets
- Followed and monitored the forecasting process for assigned markets and provided the utmost accuracy
- Consistent use of Salesforce to track, manage and update all opportunities
- Managed and engaged with all stakeholders within the group.
Stakeholder Liaison and Human Resource Officer
Little Ashford Group
Johannesburg, South Africa
11.2017 - 04.2020
- Identified new business opportunities for the group and built trusted relationships with potential partners and existing partners
- Interacted with internal and external stakeholders on a daily basis
- Designed, implemented and monitored people development programmes in alignment with organisational talent management and skills retention strategies
- Successfully fulfilled interim leadership duties for a period of 5 months.
Student Assistant
University of Johannesburg
Johannesburg, South Africa
01.2015 - 10.2017
- Initiated the electronic filing system of all programme reviews which reduced the department’s paper production, saving on time and money
- Assisted over 691 students in the application and registration process
- Worked with the curriculum department in relation to scheduling lectures and assessments, booking venues
- Identified learning difficulties experienced by students and suggested solutions which have led to an increase in the pass rate to 75%
- Collaborated with the programme coordinator by planning and executing marketing campaigns to drive enrolment to Master of Commerce at the University of Johannesburg resulting in an increase of student enrolment by 15%.
Customer Service Representative
Le Complexe D’ Etude D’ Ingenierie
Yaoundé , Cameroon
01.2010 - 01.2011
- Improved customer service with efficient problem solving solutions earning high customer service ratings
- Recognized by senior management for exceptional customer service with an increase of 82% customer satisfaction rating
- Provided direct supervision of a team of 5 representatives
- Handled more than 200 escalated calls throughout the year to resolve concerns and complaints, with more than 140 successfully resolved complaints
- Developed methods to establish and clarify customer needs and concerns, which all were successful
- LEADERSHIP EXPERIENCES, Delegate of the 6th University Scholars Leadership Symposium in Hong Kong – August 2015
- Awarded the Professional designation of Team Leader by the Professional Body of the Contact Centre Industry of South Africa – March 2018
- Member of the Contact Centre Management Group of South Africa
Education
Master of Arts - Industrial Sociology, Research
University of Johannesburg
Johannesburg, GP 01.2018 - 09.2019
Bachelor of Arts Honours - Industrial Sociology
University of Johannesburg
Johannesburg, GP 01.2016 - 03.2017
Bachelor of Arts Degree - Humanities
University of Johannesburg
Johannesburg, GP 01.2012 - 03.2016
Certificate of successful completion of a Research Project - Research Paper
University of Johannesburg
Johannesburg, GP 01.2015 - 02.2015
Certificate in Marketing and - undefined
University of Johannesburg
Matric - Literature
Lycee bilingue de Foumbot
Yaounde 09.2009 - 08.2010
Skills
Microsoft Office Suite; Outlook; SPSS; Microsoft Excel; Powerpoint; Salesforce;undefined
Timeline
Account Manager
Publicis Commerce, Diageo PEM
02.2022 - Current
Key Account Manager
Promasidor, PTY
11.2020 - 02.2022
Master of Arts - Industrial Sociology, Research
University of Johannesburg
01.2018 - 09.2019
Stakeholder Liaison and Human Resource Officer
Little Ashford Group
11.2017 - 04.2020
Bachelor of Arts Honours - Industrial Sociology
University of Johannesburg
01.2016 - 03.2017
Certificate of successful completion of a Research Project - Research Paper
University of Johannesburg
01.2015 - 02.2015
Student Assistant
University of Johannesburg
01.2015 - 10.2017
Bachelor of Arts Degree - Humanities
University of Johannesburg
01.2012 - 03.2016
Customer Service Representative
Le Complexe D’ Etude D’ Ingenierie
01.2010 - 01.2011
Matric - Literature
Lycee bilingue de Foumbot
09.2009 - 08.2010
Certificate in Marketing and - undefined
University of Johannesburg
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