Michelle Taryn Johnson

HR Administration:

• Oversee all HR administrative functions, ensuring accuracy and efficiency in record-keeping.
• Manage and maintain employee digital files, ensuring they are up to date and compliant with company policies.
• Oversee employee time and attendance, ensuring accurate tracking of work hours, overtime, and leave.
• Administer monthly payroll processes, including overtime calculations, approval, and finalisation.
• Manage employee leave requests, ensuring compliance with company policy and addressing excessive leave days.
• Oversee staff loans and salary advancements, ensuring proper documentation and timely repayment.
• Maintain the risk register and ensure effective risk management processes are followed.
• Manage the administration of all HR-related documentation, including contracts, policies, and other employee records.

Compensation and Benefits:

• Ensure salary grading is up to date, aligning new hires with the established salary scale.
• Administer and communicate company pension fund benefits to employees, ensuring proper management and timely submission of monthly pension schedules.
• Process pension fund claims and withdrawals, ensuring compliance with pension regulations.
• Participate as a member of the pension fund steering committee.
• Manage the company’s medical scheme and Discovery benefits, ensuring accurate billing and submissions.
• Liaise with employees’ families in the event of death or disability, providing necessary support.

Safety and Compliance:

• Draft, update, and communicate staff-related policies and procedures.
• Ensure all employees are aware of, and have signed, the company’s policies and procedures.
• Maintain health and safety policies and ensure compliance with legal safety standards.
• Compile and audit site safety files, ensuring they are up-to-date and approved.
• Ensure legal compliance across HR functions, including BEE, EE, and Skills Development.
• Ensure medical assessments for onsite employees are current and paid for.

Employee Relations and Well-being:

• Address and manage employee grievances, requests, and recommendations professionally.
• Handle internal and external disciplinary procedures, ensuring consistency and fairness.
• Manage company-wide communication, ensuring transparency and employee engagement.
• Organise and manage company functions, events, and wellness programs.
• Oversee employee onboarding and offboarding processes, ensuring smooth transitions.
• Ensure the return of company assets and completion of exit medical assessments when employees depart.

Recruitment and Selection:

• Oversee recruitment processes, including sourcing candidates and liaising with recruitment agencies.
• Manage the onboarding process for new hires, including medical assessments and induction training.
• Compile and present new employee packages, ensuring they align with company standards.

Training and Talent Management:

• Develop training plans and conduct annual training needs analysis based on performance appraisals.
• Oversee the management of the annual training budget in collaboration with senior management.
• Coordinate internal and external training programs, ensuring effective implementation.
• Manage employee studies and training claims, including SETA-related administration.
• Oversee succession planning and talent risk management to ensure business continuity.
• Manage the submission of annual WSP/ATR reports to regulatory bodies.

Performance Management:

• Develop and maintain performance matrices and role profiles for each position in the company.
• Ensure annual performance appraisals are completed and linked to training and development needs.
• Manage and review performance appraisal results to identify areas for improvement and growth.
• Oversee the management of performance incentives and the alignment of goals with organisational objectives.

HR Planning and Strategy:

• Contribute to strategic HR planning, ensuring alignment with business objectives and future workforce requirements.
• Manage employee relations issues with professionalism and confidentiality.
• Monitor workforce trends and provide insights to address potential skills gaps or staffing needs.
• Collaborate with executive leadership on HR strategies, aligning initiatives with overall business goals.
• Promote a culture of diversity and inclusion by implementing inclusive hiring practices and training programs.

Compliance and Legal:

• Ensure compliance with all applicable labor laws, including those related to performance-based claims, harassment, and workplace safety.
• Provide guidance on labour regulations and ensure the company adheres to legal standards.
• Oversee compliance with all regulations as they relate to HR functions.

Process Optimisation:

• Streamline HR processes to increase efficiency, reduce manual tasks, and improve service delivery through automation.
• Optimise payroll processing systems for accuracy, timeliness, and financial integrity.
• Enhance employee retention by fostering a positive work environment and implementing effective talent management strategies.

In this role, I as the HR Manager acts as a key partner in driving HR initiatives, supporting employee well-being, and ensuring organizational compliance, while also contributing to the overall strategic planning and growth of the company.

Training Program Design and Development:

• Design, develop, and manage e-learning platforms to support a wide range of training programs and learner engagement.
• Draft and implement comprehensive theory and workplace training schedules in collaboration with the Academic and Student Operations departments, ensuring alignment with organizational needs and SETA requirements.
• Continuously update and enhance training content and materials to meet industry standards and best practices.
• Ensure training programs are in compliance with SETA, ETQA, and legislative requirements, and meet quality assurance standards.
• Develop and maintain training manuals, formative and summative assessments, and other relevant training resources to ensure effective learning delivery.

Learner Recruitment and Support:

• Lead the recruitment process for new learners, ensuring alignment with the organisation's strategic training goals.
• Provide guidance and support to learners throughout the training process, ensuring a positive learning experience.
• Manage and monitor learner attendance, ensuring compliance with training schedules and attendance policies.
• Maintain accurate learner records, including attendance registers, assessment results, and progress tracking.
• Administer the learner induction process to ensure that new recruits are fully equipped for the training program.
• Conduct regular learner feedback sessions to assess progress, address concerns, and make necessary adjustments.

Liaison with Stakeholders:

• Act as the primary liaison with SETA, ETQA, Lead Employers, Host Employers, facilitators, assessors, and moderators, maintaining effective communication and relationship management.
• Coordinate and collaborate with stakeholders to ensure the smooth delivery of training programs, address any issues, and mitigate risks.
• Engage regularly with relevant stakeholders to review training effectiveness, discuss progress, and ensure alignment with industry needs.
• Ensure that all Learnership Agreements are signed and comply with SETA and ETQA requirements.

Quality Assurance and Compliance:

• Monitor and ensure the quality and consistency of training delivery, including formative assessments, summative assessments, and workplace assessments.
• Ensure that all training material is up-to-date, accurate, and effective in supporting the learning process.
• Conduct regular quality assurance checks to ensure training programs meet the required standards and that learners' progress is accurately tracked.
• Ensure the timely upload of learner results and assessments to SETA and ETQA systems, and track the certification process.
• Manage the certification process in collaboration with the ETQA, ensuring that learners receive their certifications upon successful completion of their programs.

Reporting and Administration:

• Compile and submit monthly progress reports and final closure reports to internal stakeholders and regulatory bodies.
• Maintain familiarity with and ensure alignment with Workplace Skills Plans (WSP) and Annual Training Reports (ATR), ensuring compliance with SETA requirements.
• Provide regular updates and reports on training program outcomes, learner progress, and any issues or risks encountered during the learning process.
• Manage the administration of formative, summative, and workplace assessments, ensuring they are completed and evaluated in a timely manner.

Facilitator, Assessor, and Moderator Management:

• Source, onboard, and manage facilitators, assessors, and moderators, ensuring they are properly qualified and comply with SETA and ETQA requirements.
• Monitor the performance and effectiveness of facilitators, assessors, and moderators, providing feedback and resolving any performance-related issues.
• Coordinate ongoing professional development for facilitators, assessors, and moderators to ensure they remain up-to-date with the latest training practices and regulatory changes.

Continuous Improvement and Innovation:

• Continuously evaluate the effectiveness of training programs, gathering feedback from learners, facilitators, and other stakeholders to identify areas for improvement.
• Implement innovative training methods, including blended learning, e-learning, and on-the-job training, to enhance learning outcomes and engagement.
• Monitor industry trends and new technologies in the training and development space, integrating them into the company’s training strategy when appropriate.
• Ensure that training programs are aligned with the organization's strategic goals, and adjust training offerings based on changing business needs.

Legislative Compliance and Reporting:

• Ensure compliance with relevant South African legislation, including the Skills Development Act, BEE, and other applicable labor laws.
• Prepare and submit required regulatory reports, such as WSP/ATR submissions, to SETA, ensuring full compliance with all reporting deadlines.
• Monitor learner and program compliance with SETA and ETQA requirements, making adjustments as necessary to maintain compliance.

Performance Monitoring and Evaluation:

• Regularly assess the impact of training programs on employee performance and business outcomes, using data and metrics to measure success.
• Collaborate with leadership to identify training and development gaps and implement targeted programs to close those gaps.
• Use performance reviews and learner feedback to assess the effectiveness of the training and development programs, making necessary adjustments based on findings.

Employee Development and Career Pathing:

• Develop and manage career pathing initiatives to support the growth and development of employees within the organization.
• Align training programs with succession planning and talent development strategies to ensure the organization has a skilled and ready workforce.
• Coordinate and implement leadership development programs, aimed at preparing high-potential employees for senior roles within the organisation.
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By overseeing the full training lifecycle—from design to delivery, compliance to quality assurance—as the Training and Development Manager I played a critical role in fostering a skilled and competent workforce aligned with the organisation's strategic goals and industry standards.

Workplace Health and Safety:

• Develop, implement, and improve workplace health and safety programs, policies, and procedures to ensure a safe working environment.
• Ensure compliance with relevant health and safety legislation, including the Occupational Health and Safety (OHS) Act, and local regulatory requirements.
• Conduct regular workplace safety inspections, identifying potential hazards and implementing corrective actions.
• Monitor, compile, and maintain safety files in compliance with OHS regulations.
• Identify and address OHS-related training needs in the workplace, ensuring all staff are adequately trained in health and safety protocols.
• Oversee emergency preparedness planning and ensure employees are aware of evacuation procedures and emergency contacts.

Payroll Administration:

• Process monthly payroll, including calculating payable hours, commissions, bonuses, overtime, tax withholdings, and deductions.
• Manage electronic timekeeping systems or manually collect and review timesheets for accuracy.
• Provide clear and timely responses to employee inquiries regarding payroll-related matters, resolving payroll errors and discrepancies efficiently.
• Ensure accurate employee leave management, including recording, tracking, and processing annual leave, sick leave, and other forms of leave in the payroll system.
• Maintain accurate employee records on the payroll system, ensuring updates are made for new hires, terminations, and any changes to employee details.
• Prepare and submit statutory payments, including PAYE, UIF, and SDL, and ensure compliance with SARS regulations.
• Liaise with external auditors during payroll audits and assist with payroll compliance reviews.

Training Coordination and Administration:

• Coordinate and administer weekly in-house training sessions, ensuring employees receive necessary skills development.
• Identify employee training needs through performance appraisals, feedback, and departmental requirements.
• Organise and schedule training programs according to identified needs, ensuring proper resource allocation.
• Monitor employee attendance and performance during training sessions and report on progress.
• Ensure that all training is appropriately accredited where necessary, in line with SETA and ETQA requirements.
• Maintain training records, certifications, and compliance documentation for each employee.

Stock Control and Procurement:

• Monitor and manage company stock levels to ensure adequate supplies are available according to operational needs.
• Oversee the purchasing of stock, including office supplies, personal protective equipment (PPE), and any other necessary resources.
• Track inventory levels and ensure timely ordering to avoid shortages or overstocking.
• Ensure that stock is handled efficiently and within budgetary constraints.

HR Administration and Documentation:

• Organise and maintain accurate personnel records for all employees, ensuring records are up-to-date and compliant with data protection regulations.
• Update and manage internal HR databases, ensuring employee data is accurately recorded and easily accessible.
• Prepare HR-related documents such as contracts of employment, company policies, disciplinary records, and other employee documentation.
• Administer employee benefits, including pension funds, medical aids, and other related programs, ensuring correct and timely processing.
• Assist in the preparation of HR reports, including staffing levels, training statistics, and other key performance indicators (KPIs).
• Handle employee queries related to HR matters, providing clear guidance on policies, benefits, and processes.
• Arrange travel accommodations, process expense claims, and maintain accurate records of employee expenses.

Employee Engagement and Events:

• Assist in organising and coordinating company events, team-building activities, and employee birthday celebrations to enhance employee engagement and morale.
• Prepare and distribute monthly company newsletters to keep employees informed of organizational news, updates, and achievements.
• Coordinate wellness programs and initiatives aimed at improving employee well-being and work-life balance.

Employee Grievances and Conflict Resolution:

• Support the resolution of employee grievances, handling issues fairly and efficiently while maintaining confidentiality and adhering to company policies.
• Assist in the implementation and management of employee disciplinary procedures, ensuring adherence to legal and company standards.
• Maintain a proactive approach to employee relations, aiming to prevent conflicts and foster a positive and collaborative work environment.

Employee Leave Administration:

• Administer and track employee leave requests, ensuring all leave is recorded and processed according to company policy and relevant labor laws.
• Ensure compliance with the Basic Conditions of Employment Act (BCEA) regarding annual leave, sick leave, and family responsibility leave.
• Assist with managing long-term absences, including maternity leave, sick leave, and other extended leave types.

Pension Fund and Benefits Administration:

• Manage employee pension fund records, ensuring timely submission of contributions to the relevant pension fund providers.
• Liaise with pension fund administrators and employees to provide support regarding queries, claims, and withdrawals.
• Ensure the correct implementation of medical aid and other employee benefits, assisting with employee claims and processing as needed.

HR Policy and Procedure Management:

• Maintain and update HR policies and procedures in line with legislative changes and best practices.
• Ensure that all employees have access to current policies and that they are aware of the organization’s HR procedures.
• Coordinate the distribution of employee handbooks and ensure that all new hires understand the company’s policies and procedures.

Compliance and Regulatory Reporting:

• Ensure compliance with relevant South African labor legislation, including the Employment Equity Act, Skills Development Act, and the Labour Relations Act.
• Prepare and submit required reports for statutory compliance, including Employment Equity (EE) reports and Skills Development Levy (SDL) contributions.
• Assist with the preparation of Workplace Skills Plans (WSP) and Annual Training Reports (ATR) for submission to SETA.

General Administrative Support:

• Provide general administrative support to HR and other departments as needed, including document management, scheduling, and assisting with audits.
• Ensure the smooth running of the HR office by managing day-to-day administrative functions, including filing, correspondence, and maintaining HR systems.

By performing these duties, as the HR Administrator I ensured the effective and compliant functioning of HR operations within the organisation, contributing to a well-organised, supportive, and legally compliant workplace.