Michelle Monita Dos Santos
Strategic Human Resources Advisor
Johannesburg
Summary
Forward-thinking Human Resources Consultant with over 15 years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analysing and articulating value and ROI of HR initiatives, practices and policies. Strong foundation of utilising excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Strategic and Research Advisor
City of Johannesburg
Gauteng
02.2022 - Current
- Supported the Mayoral Member of Cabinet (MMC) in Group Corporate and Shared Services with the development and management of a budgeted programme which ensures that the MMC receives adequate political, administrative, and personal support services in pursuance of her mandate.
- Conducting and commissioning research into best practices associated with functionality and determining the appropriateness of specific policies and procedures for implementation.
- Qualitative and quantitative research reports on behalf of the Office of the MMC for writing, feedback and service delivery purposes.
- Co-ordinate engagements and other interventions with strategic partners and stakeholders on behalf of the MMC.
- Improved governance standards, practices and increased business integrity towards the achievement of organisational results.
- To identify and propose interventions to enhance Human Capital Management in the City.
- To advise the MMC on the alignment of City policies to the current political agenda.
- Advised and informed the MMC in such a manner that she remains an impartial adjudicator to political debates and is able to navigate through and around politics, personalities in order to successfully achieve and provide a better service and advice to her constituencies.
- Provided and advise on multiple strategic projects and develop a strategy and plan for the office of the Executive Mayor that proactively drives approaches to achieve its strategic objectives and developmental needs in order to successfully achieve the political mandate.
HR and Recruitment Consultant
Professional Global Placements
Gauteng
01.2018 - 01.2022
- Associate for Global Career Company based in the UK, recruitment and talent mapping projects
- Conducting reference checking for companies in and around the world on behalf of Creedence in the UK.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Hired employees and initiated new hire paperwork process.
- Developed lists of qualified candidates for corporate hiring managers.
- Verified applicant references and employment details.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Coordinated incoming job requisitions and applications.
- Supported management in developing and implementing personnel policies and procedures.
- Operated and maintained applicant tracking and candidate management systems.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Specialized in recruiting well-qualified candidates in various sectors.
- Explained human resources policies, procedures, laws, standards and regulations to each employee.
- Supported programs by preparing worksheets, gathering communication materials and coordinating meetings.
- Oversaw full cycle recruiting for various vacancies each quarter.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Implemented sourcing strategies to identify high-quality candidates.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Talent Acquisition Specialist
SDK Consulting
Gauteng
05.2017 - 12.2021
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
- Sourced and screened candidates for various roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Reviewed employment applications and background check reports to facilitate hiring process.
- Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Built talent pipelines of using tailored coaching and education to support efficient and effective hiring.
- Content generation for marketing activities such as social media, brochures and expos
HR Manager
Wellness Health Insurance Pathology Services
Gauteng
10.2014 - 04.2017
- Guided employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee disputes by employing conflict resolution techniques.
- Recommended, initiated and finalized HR actions regarding staff position management, and employment postings, hiring proposals and new hire onboarding.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Developed focused training programs, leadership pipeline and succession plans.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Advised executives on best practices for employee growth and productivity goals, consistently helping to improve retention.
- Motivated employees through special events and incentive programs.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Maintained human resources regulatory compliance with employment legislation.
- Organized and led staff orientation programs and training to promote collaboration.
Human Resource Consultant
Phumelo Placements & Consultants
Gauteng
10.2003 - 08.2014
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Assessed client feedback and delivered information to management for corrective action.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Human Resources Generalist
Cape Union Mart
Gauteng
06.1998 - 03.2001
- Managed all HR functions in 18 stores across the Country including Gaborone
- Advised and guided all Management on the disciplinary process
- Monitor, guide, and implement performance management process and completion of performance appraisals
- Facilitated or Chaired all Disciplinary Hearings
- When required, represented the Company at CCMA
- Monitor productivity, control staff expenses, and budgets by on a quarterly basis and following up each week on all the store's income and expenses
- Selection, recruitment, and training of of staff and store management
- Store visits and audits to ascertain any staff problems or concerns.
- Establish training needs of individual members to promote personal and career development, organizing and doing the various in-house training courses
- Maintain a database of temporary and full-time staff to assist with staff analysis and statistics when required by top management
- Input overtime, new employees, increases, and deductions for the payroll
- Ensure all policies and procedures are carried out, typing up of Letters of appointments, and starter packs
- Developed and enforced company policy and procedures relating to human resources activity.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Updated key human resource metrics on turnover, terminations overtime, payroll deductions and increases using reporting tools on HRMS database.
Human Resources Administrator
Woolworths (Pty) Ltd
Gauteng
06.1998 - 12.2000
- Monthly duties included management of leave, training, personal records, staff registers, disciplinary reports and drafting of contracts
- Updated HR database with new employee information, changes in benefits and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Prepared new hire letters, employee contracts and corporate policies.
- Liaised between multiple business divisions to improve communications.
- Coordinated technical training and personal development classes for staff members.
- Auditing full backlog of employee leave records for a 3-year cycle
- Managed leave input and attendance registers
- Controlled casual wages
- Managed Canteen and work rosters
- Compiled Productivity report on a weekly basis
- Promoted to HR Departmental Manager - responsible for the HR function of 10 satellite stores situated around the Gauteng and Mpumalanga regions
- Transferred to the Divisional Branch and after six months got promoted to Departmental Manager managing 10 full-time and 15 casual staff members
- Responsible for managing the HR Administration and queries for 65 stores around the country
- Daily duties included HR related queries, data input and store complaints
- Weekly duties included productivity reports, meetings, staff scheduling and HR Audits
Education
National Higher Diploma:Human Resources Management
Wits Technikon
Auckland Park 02.1993 - 01.1999
Skills
Problem-SolvingTalent MappingCareer Coaching
Social Media Marketing and recruiting
Executive Talent SearchTraining & DevelopmentBusiness NetworkingConflict & Mediation
Excellent Communication SkillsAnalytical & innovativePatient & EmpatheticGoal orientatedHR AdministrationLife CoachingAnalyticalInterpersonal skillsDetail orientatedMotivated and dynamic
Specialized HR projects
Human Resource Management
Talent management
Recruitment
Organizational Development
Pre-Employment Screening
Candidate Sourcing
Succession planning
Workforce improvements
Labor negotiations
Training and mentoring
Recruitment strategies
Microsoft Office proficiency
Team Building
Company organization
Research and analysis
Accomplishments
- Freelance Projects:
- FRS Recruitment: Successfully placed an Emergency Doctor for a hospital in Dublin, Ireland
- Prospect Staffing: Advertise, screen, and interview candidates for Hospitality, Retail and Mining companies
- Achievements:
- Joined Business Networking International and was nominated Networker of the Year 2019
- In 2020, Promoted to President for 'High Flyers Chapter'
- Successfully presented al the Regional Directors Meeting and received an accolade for successfully managing the chapter
Certifications & Courses: BNI Online University:
- John Maxwell Leadership
- Business Networking
- Marketing Strategy
- Goal setting
- Visibility, Credibility, and Value
- Givers Gain
- Personal Development
- Train-the-Trainer
- Life Coaching
- Business Planning
Courses/Certificates:
- Retrenchment counselling: Employee Assistance Programme
- HIV Counselling
- Recruitment Skills
- Performance Appraisals
Affiliations
Federation of African Staffing Organisations (APSO)
Association of Personnel and Staffing Organisation (APSO)
Member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Timeline
Strategic and Research Advisor
City of Johannesburg
02.2022 - Current
HR and Recruitment Consultant
Professional Global Placements
01.2018 - 01.2022
Talent Acquisition Specialist
SDK Consulting
05.2017 - 12.2021
HR Manager
Wellness Health Insurance Pathology Services
10.2014 - 04.2017
Human Resource Consultant
Phumelo Placements & Consultants
10.2003 - 08.2014
Human Resources Administrator
Woolworths (Pty) Ltd
06.1998 - 12.2000
Human Resources Generalist
Cape Union Mart
06.1998 - 03.2001
National Higher Diploma:Human Resources Management
Wits Technikon
02.1993 - 01.1999