Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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Michelle Louise Furbey

Michelle Louise Furbey

Project Management & Field Service CoOrdination
Alberton,GP

Summary

Dependable and organised with 20 years in manufacturing & repair environment in the Oil, Gas, Petroleum, and Mining Industry.

Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.

Collaborate with local & international colleagues, customer and suppliers. All rounder and flexible Achiever Self-starter Insightful Influencing . Functional summary Contract/Project Management & Administration. Logistics, procurement and expediting (local and international goods). Plant experience Planning of site installation/supervision including costing Spares quoting, processing and delivery Site and safety requirements Product certification

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Service Coordinator

ABB Automation South Africa
Alberton, Gauteng
01.2018 - Current
  • Upheld client satisfaction by designing accurate and detailed timelines for spares and on site maintenance services and alerting clients of changes.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Managed efficient teams of up to 7 Field Service employees.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Described and explained details about on-site maintenance/service options to inform customers and guide purchasing decisions.
  • Coordinated logistics for customer orders.
  • Helped average of 25 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Explained charges, fees, terms of sales and service agreements to over 10customers daily.
  • Achieved and consistently exceeded revenue quota through product and service promotion during calls and emails
  • Managed delivery schedules by communicating with both suppliers and customers.
  • Resolved issues relating to delays and parts to maintain satisfaction.
  • Checked paperwork for completion and followed up to obtain additional details.
  • Coordinated with customers to accomplish specific needs and deliver individualized services.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Contracts Manager

ABB Automation South Africa
Alberton, Gauteng
09.2009 - 12.2017
  • (High Voltage Motors for the Mining, Gas, Petroleum Ind.) Responsibilities.
  • Project Management of local and International Orders.
  • Identify risk in customer commercials.
  • Co-ordinating with design, quality, planning, production and sales Engineers.
  • Expedite different departments for on time customer delivery.
  • Debt collection when necessary.
  • Provide support in all contractual and technical issues with customer.
  • Actively documenting and pursuing variations/claims through the recovery of all schedule/cost entitlements and defending the projects/contract interest against claims from customer, external partners and third parties.
  • Ensuring that notices or claims are made to the customer in accordance with the requirements of the contract.
  • Manage commercial negotiations and resolution of any external disagreements or disputes.
  • Compiling all project documentation required to successfully complete the project.
  • Managing design changes.
  • Ensuring that technical tests are conducted in line with international standards and customer requirements.
  • Ensuring the correct execution of projects in line with design, quality, customer and ABB requirements Company.
  • Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration and questioning skills.
  • Maintained documentation for all purchases.

Associate Project Manager

ABB Automation South Africa, Power Electronics
Alberton, Gauteng
04.2001 - 08.2009
  • Rectifiers/Transformers for the Mining/Smelter/Chemical Ind.) Responsibilities.
  • Project management of local and international project re manufacturing, supply, installation and commissioning of rectifiers and transformers, between seven hundred and ninety million ZAR.
  • Ensuring that notices or claims to the customer are made in accordance with the requirements of the contract.
  • Manage commercial negotiations and resolution of any external disagreements or disputes.
  • Implement new admin procedures for department.
  • Evaluate customer contracts and specification.
  • Identify risk in customer commercials.
  • Train personal regarding any new procedures and project control.
  • Cost management and recons.
  • Forecast Invoicing, sales and profit.
  • Local and international purchasing, Field service, Out of cargo transport arrangements.
  • Co-ordinating with sales, design, electrical, quality, commissioning engineers.
  • Liaise with clients and suppliers worldwide regarding pricing, delivery time etc.
  • Liaise with account, buying and shipping department.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Reported on status for each project to appropriate stakeholders.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Managed all phases of 80m ZAR project from procurement to commission.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.

Education

National Senior Certificate (NIS & NSS) - Secretarial And Business Management

Germiston Technical College
01.1993 - 12.1994

Diploma - Business Management

Business Management Training College of S.A
01.2002 - 11.2003

Certificate - Fundamentals of Project Management

Damelin Business College
02.2005 - 06.2005

Certificate - Advance Project Management

Damelin College
06.2006 - 09.2006

Certificate - Order Project Management

ABB Switzerland
Baden, Switzerland
05.2006 - 05.2006

Skills

Relationship-Building

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Additional Information

  • Silviu Martinescu (Power Electronics former Department Manager) +27 010 202 5480

  • Nico van der Westhuizen (email) nico@dgrpint.com, + 260 760081451 or +27 79 176 9867

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Customer Service is the new marketing, it's what differentiates one business from antoher.
Jay Baer

Timeline

Service Coordinator

ABB Automation South Africa
01.2018 - Current

Contracts Manager

ABB Automation South Africa
09.2009 - 12.2017

Certificate - Advance Project Management

Damelin College
06.2006 - 09.2006

Certificate - Order Project Management

ABB Switzerland
05.2006 - 05.2006

Certificate - Fundamentals of Project Management

Damelin Business College
02.2005 - 06.2005

Diploma - Business Management

Business Management Training College of S.A
01.2002 - 11.2003

Associate Project Manager

ABB Automation South Africa, Power Electronics
04.2001 - 08.2009

National Senior Certificate (NIS & NSS) - Secretarial And Business Management

Germiston Technical College
01.1993 - 12.1994

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Michelle Louise FurbeyProject Management & Field Service CoOrdination