Michelle Louise Furbey
Project Management & Field Service CoOrdination
Alberton,GP
Summary
Dependable and organised with 20 years in manufacturing & repair environment in the Oil, Gas, Petroleum, and Mining Industry.
Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.
Collaborate with local & international colleagues, customer and suppliers. All rounder and flexible Achiever Self-starter Insightful Influencing . Functional summary Contract/Project Management & Administration. Logistics, procurement and expediting (local and international goods). Plant experience Planning of site installation/supervision including costing Spares quoting, processing and delivery Site and safety requirements Product certification
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Service Coordinator
ABB Automation South Africa
Alberton, Gauteng
01.2018 - Current
- Upheld client satisfaction by designing accurate and detailed timelines for spares and on site maintenance services and alerting clients of changes.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Managed efficient teams of up to 7 Field Service employees.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Described and explained details about on-site maintenance/service options to inform customers and guide purchasing decisions.
- Coordinated logistics for customer orders.
- Helped average of 25 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Explained charges, fees, terms of sales and service agreements to over 10customers daily.
- Achieved and consistently exceeded revenue quota through product and service promotion during calls and emails
- Managed delivery schedules by communicating with both suppliers and customers.
- Resolved issues relating to delays and parts to maintain satisfaction.
- Checked paperwork for completion and followed up to obtain additional details.
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Contracts Manager
ABB Automation South Africa
Alberton, Gauteng
09.2009 - 12.2017
- (High Voltage Motors for the Mining, Gas, Petroleum Ind.) Responsibilities.
- Project Management of local and International Orders.
- Identify risk in customer commercials.
- Co-ordinating with design, quality, planning, production and sales Engineers.
- Expedite different departments for on time customer delivery.
- Debt collection when necessary.
- Provide support in all contractual and technical issues with customer.
- Actively documenting and pursuing variations/claims through the recovery of all schedule/cost entitlements and defending the projects/contract interest against claims from customer, external partners and third parties.
- Ensuring that notices or claims are made to the customer in accordance with the requirements of the contract.
- Manage commercial negotiations and resolution of any external disagreements or disputes.
- Compiling all project documentation required to successfully complete the project.
- Managing design changes.
- Ensuring that technical tests are conducted in line with international standards and customer requirements.
- Ensuring the correct execution of projects in line with design, quality, customer and ABB requirements Company.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and questioning skills.
- Maintained documentation for all purchases.
Associate Project Manager
ABB Automation South Africa, Power Electronics
Alberton, Gauteng
04.2001 - 08.2009
- Rectifiers/Transformers for the Mining/Smelter/Chemical Ind.) Responsibilities.
- Project management of local and international project re manufacturing, supply, installation and commissioning of rectifiers and transformers, between seven hundred and ninety million ZAR.
- Ensuring that notices or claims to the customer are made in accordance with the requirements of the contract.
- Manage commercial negotiations and resolution of any external disagreements or disputes.
- Implement new admin procedures for department.
- Evaluate customer contracts and specification.
- Identify risk in customer commercials.
- Train personal regarding any new procedures and project control.
- Cost management and recons.
- Forecast Invoicing, sales and profit.
- Local and international purchasing, Field service, Out of cargo transport arrangements.
- Co-ordinating with sales, design, electrical, quality, commissioning engineers.
- Liaise with clients and suppliers worldwide regarding pricing, delivery time etc.
- Liaise with account, buying and shipping department.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Reported on status for each project to appropriate stakeholders.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed all phases of 80m ZAR project from procurement to commission.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Education
National Senior Certificate (NIS & NSS) - Secretarial And Business Management
Germiston Technical College
01.1993 - 12.1994
Diploma - Business Management
Business Management Training College of S.A
01.2002 - 11.2003
Certificate - Fundamentals of Project Management
Damelin Business College
02.2005 - 06.2005
Certificate - Advance Project Management
Damelin College
06.2006 - 09.2006
Certificate - Order Project Management
ABB Switzerland
Baden, Switzerland 05.2006 - 05.2006
Skills
Relationship-Building
Safety and compliance
Contract Management
Budget administration
Logistics Management
Resource Utilization Planning
Project Resource Assessment
Client Interfacing
Purchasing and procurement
Customer service
Planning and Coordination
Self-motivated professional
Multitasking Abilities
Decision Making
Vendor relations
Documentation skills
Cultural Awareness
Dependable and Responsible
Change orders
Contract reviews and edits
Contract performance monitoring
Individualized service plans
Additional Information
- Silviu Martinescu (Power Electronics former Department Manager) +27 010 202 5480
- Nico van der Westhuizen (email) nico@dgrpint.com, + 260 760081451 or +27 79 176 9867
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Customer Service is the new marketing, it's what differentiates one business from antoher.
Jay Baer
Timeline
Service Coordinator
ABB Automation South Africa
01.2018 - Current
Contracts Manager
ABB Automation South Africa
09.2009 - 12.2017
Certificate - Advance Project Management
Damelin College
06.2006 - 09.2006
Certificate - Order Project Management
ABB Switzerland
05.2006 - 05.2006
Certificate - Fundamentals of Project Management
Damelin Business College
02.2005 - 06.2005
Diploma - Business Management
Business Management Training College of S.A
01.2002 - 11.2003
Associate Project Manager
ABB Automation South Africa, Power Electronics
04.2001 - 08.2009
National Senior Certificate (NIS & NSS) - Secretarial And Business Management
Germiston Technical College
01.1993 - 12.1994