Michélle Strydom

• Enhanced reliability of patient information by regularly updating electronic health records.
• Facilitated communication between patients and healthcare providers, ensuring questions and concerns were promptly addressed.
• Answered phone calls and messages for Dermatology physician medical facility, scheduling appointments, and handling patient inquiries.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Registered new patients in electronic medical records prior to appointment scheduling by working in DGL.
• Supported office staff and operational requirements with administrative tasks.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Enhanced office productivity by handling high volume of callers per day using Vonage.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Maintained current and accurate medical records for patients.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Booking appointments for patients who needs to go for MOPS in Outpatients at hospital.
• Scanning patient/consultant letters via Carebit into DGL.

• Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
• Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
• Improved client retention by providing exceptional customer service to pet owners in person and over phone.
• Boosted clinic revenue with accurate billing and invoicing procedures.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
• Contributed to positive work environment through excellent teamwork and collaboration with staff members.
• Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
• Maintained confidentiality of sensitive client information while handling financial transactions accurately.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
• Increased accuracy of medical records by diligently updating patient information during each visit.
• Reduced wait times for clients by promptly checking in patients upon arrival at clinic.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Entered data from pet records and office visits into computer system.
• Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic, and health history to keep information current.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Welcome pet parents / clients with a warm friendly smile

• Age Analysis - Debtors - Collecting outstanding funds
• Assisted customers with prompt and polite support in-person and via telephone.
• Reached Monthly target and increased sales by 50%
• Performed balanced banking and petty cash using Excel.
• Handling sales, stock orders and receiving stock
• Entered data from pet records and office visits into computer system and processed new patients and updated client records, and invoicing with key information using Sage

• Communicated closely with patients, ensuring medical information was kept private.
• Phoned medical aids to obtain benefits and authorization
• Invoicing and submitting optical claims by using Calico
• Debt Collections, Banking and handling petty cash
• Received and processed stock into inventory management system.

• Performed general chair-side duties for general dentistry, endo procedures and assisted dentist by passing instruments, suctioning intraoral fluids, mixing materials for fillings, casts and impressions, restore teeth by applying permanent and temporary fillings and crowns and prepared and arranged instruments and required materials for dental procedures restocked supplies to prep for next patient and maintain health and safety practices.
• Managed office schedules, booking appointments for new and existing patients, factoring in provider availability.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Submitting claims using Medi-Mass software.
• Debtors - Collecting outstanding funds

• Processed sales, returns, online orders and gift card activations.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.