Summary

Overview

Work History

Skills

Timeline

MICHELLE STEENKAMP

Mitchells Plain

Summary

Detail-orientated adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.Meets job demands and deadlines through diligent work-ethic and dedication to quality.

Flexible customer service professional with 4 + years of success in resolving customer concerns and enquiries.Skilled at accurately documenting call details, preparing reports and arranging appropriate service.Supportive team player, well-versed in providing helpful service across multiple platforms to retain clients.

Overview

years of professional experience

Work History

Administrative Assistant / Receptionist

Molimo Business Zone Pty Ltd

01.2013 - 07.2013

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Compiled information from files and research to satisfy information requests.

Retail Worker

Click Group

08.2013 - 12.2013

Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Helped customers complete purchases, locate items, and join reward programs.
Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Maintained tidy and organized store environment to comply with cleanliness standards.

Packer Associate

Kimberly-Clark

01.2015 - 01.2016

Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.
Completed high-volume packing assignments quickly while maintaining strict quality standards.
Assisted in inventory management by conducting regular stock checks and reporting discrepancies.
Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
Reduced product damage rates by carefully handling items during the packing process.
Communicated effectively with supervisors regarding any issues or concerns related to the packing process.
Collaborated with team members to ensure timely completion of daily packing tasks.
Contributed to warehouse organization by keeping packing area tidy and free from clutter.
Maintained clean and safe work environment, adhering to company safety regulations and policies.
Operated various types of equipment, including pallet jacks and hand trucks, to move items efficiently around the warehouse.

Dispatcher

Mr D

09.2016 - 12.2018

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Promoted teamwork among colleagues by proactively assisting others when needed.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Scheduled deliveries and pickups according to customer needs.

Customer Service Representative

Worldnet Express Pty Ltd

02.2018 - 01.2019

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Responded to customer requests for products, services, and company information.
Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service/front Desk

The Courier Guy Cpt

01.2019 - 08.2023

Handled incoming calls professionally, directing inquiries to appropriate personnel
Maintained clean and organized front desk areas to uphold polished company image.
Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Answered customer telephone calls promptly and appropriately handled needs.
Streamlined front desk operations for improved efficiency and faster service delivery.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Passionate about learning and committed to continual improvement.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Learned and adapted quickly to new technology and software applications.
Resolved problems, improved operations and provided exceptional service.
Maintained branch social page
Booking couriers collections & deliveries
Handling switchboard
Online chatting system
Distribution of emails

Administration Assistant

Dsv

01.2024 - 05.2024

Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Assisted coworkers and staff members with special tasks on daily basis.
Data capturing
Quality checks
Invoicing
Distribution-operations-Debriefing

Assistant

IEC ELECTIONS

05.2024 - 05.2024

Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Greeted guests in with friendliness and professionalism.

Customer Service [ Casual Volunteer]

Bex Express Logistics

05.2024 - 07.2024

Delivered outstanding customer service to ensure repeat business and referrals.
Set schedule for tellers and customer service representatives.
Provided exceptional customer service by addressing inquiries quickly and professionally.
Improved customer retention rates by implementing targeted customer service initiatives.
Increased client satisfaction by providing excellent customer service.
Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Kept accurate records to document customer service actions and discussions.
Data capturing
Quality checks