Michelle Schoeman
Reservations Manager/ Team Leader
Hartbeespoort
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
Work History
Reservation Manager/Team leader
Bakwena Day spa
02.2024 - 08.2024
- Assist with bookings telephonically and online bookings, make sure follow ups are done, forecast occupancy at both branches for marketing team, do daily revenue report, create vouchers and assist marketing team with promotions, answer social media (Facebook, Tidio, Google reviews), run Hart Mark Express branch, invoices, stock order, income and expenditure
Reservations
Bakwena Day spa
08.2022 - 02.2024
- Bookings/quote clients, follow up on payments, make sure all bookings are correct and paid for next day. Managed calls, emails and Social media.
Receptionist
Ditholo Game Lodge
10.2020 - 06.2022
- Bookings/quote guests, follow up on payments/deposits for new arrivals, make sure FOH is clean, assist in Bar and Kitchen where needed, assist guest where needed, keep monthly Bar stock sheet and Imprest documents up to date for Head Office, assist Head Chef with month to month food and beverage costing, housekeeping, checking rooms and keep Linen stock up to date. Event planning.
Service Advisor
Hyunday Bela Bela
02.2016 - 12.2018
- Booked/quoted vehicles for services or major repairs, kept schedule for workshop to keep work flow, diary update for annual services, invoiced clients for service rendered, daily banking, warranty claims booked and captured at Hyundai Head office for payment. Maintain monthly target.
Credit Control
Unitas Hospital
07.1999 - 02.2013
- Did all Medical Aid books, took over Private and Foreign patient’s books, head Credit Controller, 2 IC to Accounts Manager
Confirmation clerk
Unitas Hospital
09.1997 - 06.1999
- Patient detail confirmation, medical aid confirmations. Worked hand in hand with medical aid and Case managers updating patients records.
Accounts and admin
Pietersburg Lodge
05.1995 - 07.1997
- Reconciled accounts, debtors, supervision over cleaners
Receptionist
Pietersburg Lodge
12.1992 - 4 1995
- General reception work, confirm and take bookings, receiving payments, booking customers in, checking customers out
Education
High School Diploma -
Noorderland High School
Polokwane 01.1987 - 11.1992
Skills
Customer service
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Telephone skills
File Management
Occupation
Reservations Manager/Team leader
References
Mathilda van Straaten
Hyundai Bela Bela
083 320 5622
Hillary Ntubisani
Bakwena Day Spa
083 663 5422
Timeline
Reservation Manager/Team leader
Bakwena Day spa
02.2024 - 08.2024
Reservations
Bakwena Day spa
08.2022 - 02.2024
Receptionist
Ditholo Game Lodge
10.2020 - 06.2022
Service Advisor
Hyunday Bela Bela
02.2016 - 12.2018
Credit Control
Unitas Hospital
07.1999 - 02.2013
Confirmation clerk
Unitas Hospital
09.1997 - 06.1999
Accounts and admin
Pietersburg Lodge
05.1995 - 07.1997
Receptionist
Pietersburg Lodge
12.1992 - 4 1995
High School Diploma -
Noorderland High School
01.1987 - 11.1992
Similar Profiles
Ashlynn RobersonAshlynn Roberson
Licensed Esthetician at Viva Day Spa & Med SpaLicensed Esthetician at Viva Day Spa & Med Spa
Halle NelsonHalle Nelson
Esthetician at The Spa Lounge Day SpaEsthetician at The Spa Lounge Day Spa
Kotipe Christopher MothapoKotipe Christopher Mothapo
Operations Manager at Pt Operations Services / Bakwena N1N4Operations Manager at Pt Operations Services / Bakwena N1N4