MICHELLE RUMBIDZAI GASWA
Wine Waitress
Cape Town
Summary
Talented Wine Stewardess professional with excellent customer interaction skills. Detail oriented, creative problem solver, seeking employment in a fast paced company with over 5 years experience in the food and beverage industry. Looking to bring my enthusiasm and experience to help increase profitability and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Tasting Room Assistant
Costantia Uistig Wine Estate
10.2023 - Current
- Greet guests warmly and assist with seating arrangements, pouring wines, and answering basic questions about our wines and the farm
- Responsible for collecting payments and running transactions through the POS system
- Built a strong relationship with our regular guests to ensure customer loyalty
- Assisted in organizing and setup for special events
- Ensures that guest satisfaction is achieved and service procedures are followed at all times
- Describe wines, winemaking techniques and winery history
- Achieved monthly sales targets of R300,000 by actively upselling wine to customers
- Clean and maintain presentation of tasting room
Wine Shop Assistant
CELLAR CLUB WINE SHOP
12.2022 - 10.2023
- Greet customers provide recommendations and answer questions about wine selections
- Assist with processing sales transactions, handling cash, cards and managing point of sale system
- Stay informed about different types of wines, regions, and pairings to provide accurate information to customers
- Assist customers with special orders or requests for specific wines not currently in stock
- Assist with shop housekeeping, shop stock requests, order processing, tasting management, point of sale material fulfilment, shelf-filling
- Ensure all customers receive excellent customer service, on email, telephone, shop floor and when relevant at events
- Be knowledgeable about the wine list and able to discuss and suggest wines to customer ask for advice
- Keeping the store clean and tidy, especially after hours
Waitress
Chairman Lounge and Bar
11.2019 - 06.2020
- Welcoming guests and present them with the menu and offer them something to drink
- Informs guests about the special items for the day and menu changes
- Suggest food and beverages to the guests and also try to upsell
- Setting up tables, including linens, silverware and glassware
- Monitoring guests experience and ensuring their satisfaction with food and service, taking the necessary action to correct any problem
- Handle guest complaints with professionalism and patience, resolving issues to the guest's satisfaction
- Maintain cleanliness and order in the dining and work areas
Education
O'level - undefined
Rio Tinto Secondary school
Diploma in Hospitality Management - undefined
WSET WINE & SPIRITS EDUCATION TRUST
Certificate - Wset Level 2
WSET WINE & SPIRITS EDUCATION TRUST
Skills
Customer service
Attention to detail
Problem solving
Multitasking
POS System Proficiency
Ability to work well under pressure
Excellent verbal communication skills
Sensitivity and understanding
Ability to work in a fast paced environment
Collaborate well with coworkers
Awards
- The Best Employee of the Year, 06/01/23, Cellar Club Wine Shop
- The Best Employee of the Year, 10/01/24, Costantia Uistig Wine Estate
Timeline
Tasting Room Assistant
Costantia Uistig Wine Estate
10.2023 - Current
Wine Shop Assistant
CELLAR CLUB WINE SHOP
12.2022 - 10.2023
Waitress
Chairman Lounge and Bar
11.2019 - 06.2020
O'level - undefined
Rio Tinto Secondary school
Diploma in Hospitality Management - undefined
WSET WINE & SPIRITS EDUCATION TRUST
Certificate - Wset Level 2
WSET WINE & SPIRITS EDUCATION TRUST