Michelle Randall

• PA to four Principals
• Manage diaries
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Co-ordinate functions and catering
• HR administration
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness, and willingness to help Principals, Teachers, Parents, Admin Staff and Students wherever needed.

• Manage reception in an efficient and friendly manner.
• Manage front desk operations, incoming calls, walk-ins and schedule patient appointments with efficiency.
• Manage diaries of two Homeopathic Doctors and Physiotherapist.
• Handled cash. Debit payments recorded accurately on EzMed accounting system.
• Manage patient files.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Addressed patient concerns promptly and professionally, demonstrating empathy

• Due to Covid-19 level 4 closure, in order for the Guesthouse to be re-opened, it was required to bring back the establishment to 5* Star Hotel standards and open up to guests and accept bookings. Management was to required to oversee and manage staff with tasks to upgrade the establishment.
• MARKETING - exposure on different platforms informing guests/public the Morrells Farmhouse was operational.
• STAFF - ensure staff duties and responsibilities adhered to i.e. staff roster, housekeeping staff checklist, continual maintenance upkeep
• Manage and respond timeously to all email enquiries.
• Daily liaison with staff regarding check-ins, arrivals, departures, room readiness, breakfast times etc.
• PAN HOSPITALITY- update reservations and bookings on a daily basis, run monthly reports.
• REASON for leaving : Due to the constant COVID19 restrictions, there were no future/forward bookings. The Guesthouse went up for Auction/Sale.

• Cultivated a welcoming atmosphere by designing aesthetically pleasing common areas that catered to the diverse preferences of the guests.
• Maintained high levels of cleanliness and hygiene throughout the property, adhering to industry standards.
• Established good partnerships with other local guesthouses in the area.
• Conducted periodic market analysis to determine competitive pricing strategies for various seasons or special promotions.
• Provided exceptional service and assistance to guests upon check-in.
• Manage NIGHTSBRIDGE booking system
• IMMEDIATE CLOSURE DUE TO COVID-19

• Acquire, source sales and letting stock from past, existing clients and referrals.
• Collaborated with bond brokers, inspectors, appraisers, and attorneys to streamline the buying and selling process for clients.
• Maintained up-to-date knowledge of local market trends to provide accurate pricing recommendations for sellers.
• Developed and maintained a comprehensive database of potential buyers, sellers, and investors to ensure steady growth of clientele.
• Streamlined property search processes for buyers by carefully assessing their needs and providing targeted listings for consideration.

REASON FOR LEAVING - an opportunity arose to manage guesthouse.

• Rookie Seller of the year award status ( sold 13 houses)
• Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Presented purchase offers to sellers for consideration.
• Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Developed strong relationships with bond brokers, attorneys, and other professionals to streamline the home buying process for clients.
• Negotiated, facilitated, and managed real estate transactions.
• Communicated with clients to understand property needs and preferences.
• Managed contracts, negotiations, and all aspects of sales to finalise purchases and exceed customer expectations.
• Advised clients on market conditions and property value for informed decision-making.

• Educate corporate travel consortiums, tour operators and independent corporate companies of the Hotels and Resorts.
• Build and maintain existing relationships and acquire new business
• Host/partake in travel workshops.
• Provide site inspections to various Hotels.
• Strengthened client relationships through regular communication and effective problemsolving.
• Delivered exceptional customer service by resolving client concerns quickly and efficiently.
• Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
• Fostered strong client relationships, leading to increased loyalty and repeat business.
• Negotiated prices, terms of sales and service agreements.
• Informed customers of promotions to increase sales productivity and volume.
• Kept detailed records of daily activities through online customer database.
• Presented professional image consistent with company's brand values.