Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Ramokgopa

APPLICATION ENGINEER
Johannesburg,Gauteng

Summary

Astute Application Engineer with a solid foundation in SQL development, web development, application design and support. Proficient in programming languages such as C++, PHP, JavaScript, and HTML. Recognized for expertise in building mobility applications for proof of concept, demos, and live rollouts. Skilled in documentation, technical support, and assisting end-users. Strong interpersonal and communication skills, demonstrated innovative thinking, and a results-driven approach. Committed to collaborative teamwork and adding value through technical excellence. Also serves as a Smollan Brand Ambassador and a member of the Data & Tech EDI (Equity, Diversity, and Inclusion) Committee.

Overview

6
6
years of professional experience
10
10
years of post-secondary education

Work History

Intermediate Application Engineer - Technology

Data Orbis
Johannesburg
1 2023 - Current
  • Supported functionality and effectiveness of SMART tools by exhibiting strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Level 3 Support
  • Improved application stability by identifying root causes of recurring problems and implementing effective fixes.
  • Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
  • Developed and designed custom solutions for clients, improving overall user experience and satisfaction.
  • Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
  • Designed, wrote, and maintained moderately complex SQL, JavaScript and HTML code based on business requirements
  • Conducted robust regression testing to verify deliverables match design and new feature requirements
  • Documented project-related expertise to build knowledge base for implementations
  • Automated deployment with continuous integration
  • Identified limitations, capabilities, and performance requirements of software designs with preproduction development and testing
  • Produced clean, error-free code to meet aggressive timelines
  • Informed decision-makers about projects through documentation of specifications, activities, and current status
  • Worked on new products and updated functionality of existing software systems
  • Provided client and end-user training on new features and functionality
  • Collaboration and teamwork.
  • Played a crucial role in successful project completion by contributing technical expertise at all stages of development.
  • Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
  • Mentored junior team members in various aspects of application engineering work – from coding best practices to debugging complex issues – fostering professional growth within the team.
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
  • Established strong working relationships with key stakeholders across different departments – from end-users to senior management-ensuring smooth communication channels during project execution.

Junior Application Engineer - Technology

Data Orbis
Johannesburg
01.2022 - 01.2023
  • Supported functionality and effectiveness of SMART tools by exhibiting strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Level 2 Support
  • Improved application stability by identifying root causes of recurring problems and implementing effective fixes.
  • Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
  • Developed and designed custom solutions for clients, improving overall user experience and satisfaction.
  • Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
  • Designed, wrote, and maintained moderately complex SQL, JavaScript and HTML code based on business requirements
  • Conducted robust regression testing to verify deliverables match design and new feature requirements
  • Documented project-related expertise to build knowledge base for implementations
  • Automated deployment with continuous integration
  • Identified limitations, capabilities, and performance requirements of software designs with preproduction development and testing
  • Produced clean, error-free code to meet aggressive timelines
  • Informed decision-makers about projects through documentation of specifications, activities, and current status
  • Worked on new products and updated functionality of existing software systems
  • Provided client and end-user training on new features and functionality
  • Collaboration and teamwork.
  • Played a crucial role in successful project completion by contributing technical expertise at all stages of development.
  • Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
  • Mentored junior team members in various aspects of application engineering work – from coding best practices to debugging complex issues – fostering professional growth within the team.
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
  • Established strong working relationships with key stakeholders across different departments – from end-users to senior management-ensuring smooth communication channels during project execution.

Service Desk Analyst

SMOLLAN
Johannesburg
11.2020 - 01.2022
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Reduced ticket resolution (via Jira,Monday.com,Manage Engine) with thorough troubleshooting and effective communication skills.
  • Assisted in training new team members on service desk procedures, tools, and best practices.
  • Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
  • Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
  • Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Developed strong working relationships with vendors to expedite issue resolution and maintain optimal system performance.
  • Level 1 Support
  • Application Alerting and Monitoring (SolarWinds)
  • End-User Support (User/Phone queries and ticket handling)
  • Improved user performance by providing training in hardware and software use
  • Managed system performance by monitoring operations and correcting routine issues.

IT Graduate

SMOLLAN
Johannesburg
11.2019 - 10.2020
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Learned and implemented code using PHP,HTML,JavaScript and Python
  • Learned and adapted quickly to new technology and software applications
  • Resolved problems, improved operations and provided exceptional service.
  • Exposure to the fundamentals of Machine Learning & AI and Bot Automation
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.

Digital Marketing Intern

Ink Matter Books
Johannesburg
06.2019 - 10.2019
  • Tracked social media trends and adapted to attract target follower demographic.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
  • Boosted lead generation with the creation of engaging email marketing campaigns.
  • Identified thought leaders and influencers to promote and engage in brand activities.

WordPress Developer

The Brand Institute
Johannesburg
11.2018 - 06.2019
  • Developed and implemented WordPress sites, themes and plugins.
  • Maximized site performance with regular updates, security measures, and optimization techniques.
  • Customized e-commerce solutions for online businesses using WooCommerce plugin integration.
  • Improved client satisfaction by providing timely maintenance and troubleshooting support for WordPress sites.
  • Teamed with design and project developers to understand project scope and offer elegant, creative and scalable solutions.

Education

National Diploma - Information Technology - Software Development

Tshwane University of Technology
Pretoria, South Africa
01.2015 - 10.2019

Matric -

Hoerskool Noorderland
Polokwane, South Africa
01.2010 - 12.2014

Skills

Application Support

SQL Development

Programming: C, PHP, JavaScript, HTML

Web Development and Design

Customer Support

Time Management

Interpersonal Skills

Strong Communication

Data Analysis

Database Management

Production Support

Timeline

Junior Application Engineer - Technology

Data Orbis
01.2022 - 01.2023

Service Desk Analyst

SMOLLAN
11.2020 - 01.2022

IT Graduate

SMOLLAN
11.2019 - 10.2020

Digital Marketing Intern

Ink Matter Books
06.2019 - 10.2019

WordPress Developer

The Brand Institute
11.2018 - 06.2019

National Diploma - Information Technology - Software Development

Tshwane University of Technology
01.2015 - 10.2019

Matric -

Hoerskool Noorderland
01.2010 - 12.2014

Intermediate Application Engineer - Technology

Data Orbis
1 2023 - Current

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Michelle RamokgopaAPPLICATION ENGINEER