Michelle Phiri, LLB

• Contributed to the creation of compelling content for company blog, newsletter, and website.
• Boosted brand awareness by developing creative marketing strategies and campaigns.
• Conducted market research to identify target audiences and optimize marketing efforts.
• Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
• Wrote engaging and successful marketing, advertising, and website copy.
• Supported content creation for corporate social responsibility initiatives, showcasing company values and community involvement efforts to strengthen brand reputation.

• Worked well in a team setting, providing support and guidance.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Paid attention to detail while completing assignments.
• Successfully completed practical legal training for :

Criminal Court Practice , Magistrate Court Practice, High Court Practice, Matrimonial and divorce, Personal injury claims, Drafting Of contracts , Labour law, Professional Legal Ethics, and Legal Costs.

• Successfully completed practical online training course for :

Customary Law, Insolvency Law, Cyber Law, Business Interprise e learning course, Insolvency Law, Matrimonial Matters and Divorce.

Worked Part -Time Roles Across Multiple Industries .

• .Worked in sales and customer care assistant in retail at Pick n Pay .
• Call center consultant at Teleperformance, vacation legal work at STBB (Smith Tabata and Buchanan Boyes ) .
• Demonstrated adaptability, time management and versatility through diverse work experience.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organised and detail-oriented with a strong work ethic.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Skilled at working independently and collaboratively in a team environment.

• Handled customer inquiries and provided solutions to their concerns or issues
• Achieved targets on call handling, sales, and customer satisfaction
• Maintained accurate records of customer interactions and transactions
• Collaborated with team members and supervisors to ensure consistent delivery of high customer service.

• Proven ability to develop and implement creative solutions to complex problems.
• Developed strong communication and organizational skills through working on group projects.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proven ability to learn quickly and adapt to new situations.

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Provided technical troubleshooting assistance to customers experiencing difficulties with online platforms or devices.
• Educated customers on available self-help resources within the company''s website or app for faster issue resolution.
• Collaborated with team members to improve overall digital support services, resulting in increased customer retention rates.
• Worked closely with each customer to carefully resolve issues within timely fashion.

• Utilised strong verbal and written communication skills successfully marketed and advertised a portfolio of 5 properties worth over R5 million
• Successfully negotiated sales contracts
• I negotiated and closed 2 property sales with clients, resulting in a 10% commission for my agency
• I achieved a 95% satisfaction rate from clients based on customer feedback surveys.
• Negotiated, facilitated, and managed real estate transactions.

• Reported to agents and supervisors regarding statutory and contract requirements to inform time-sensitive decisions.
• Supported senior agents in closing deals, resulting in more efficient transactions.
• Increased client satisfaction by providing timely updates on property statuses and responding promptly to inquiries.

• Worked closely with sales team in understanding customer requirements, promoting products and delivering sales support.
• Provided valuable insights into industry developments by attending conferences, workshops, and trade shows, staying current on market trends.
• Built long-lasting relationships with clients by providing exceptional customer service and understanding their unique business requirements.
• Delivered persuasive sales pitches and product demonstrations to key decision-makers, securing high-value contracts for the company.