Michelle Paulse
Cashier
Vredenburg
Summary
Dynamic and results-driven professional with extensive experience in customer service at Shoprite Store. Proven track record in cash handling and payment processing, enhancing customer satisfaction through effective communication and problem resolution. Recognized for mentoring staff and implementing strategies that improved efficiency and reduced wait times, fostering loyalty and positive customer relations.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Cashier
Shoprite Store
03.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated smoother checkout process, trained new employees on POS systems.
Non-food Assistant
Checkers
04.2021 - 11.2021
- Offered information on menu items, garnishes and preparation methods to choosy guests.
- Initiated, planned and executed process improvements to optimize food inventory levels.
- Reduced food waste by closely monitoring inventory levels and ensuring proper rotation of perishable items.
- Mentored junior staff members, sharing valuable knowledge and experience to foster professional growth within the team.
- Utilized effective communication skills to coordinate with team members, facilitating collaboration and promoting a positive work atmosphere.
- Contributed to increased efficiency by consistently meeting or exceeding daily preparation goals without compromising quality standards.
Sales Assistant Intern
Spar
06.2020 - 11.2020
- Maintained an organized and visually appealing store environment to attract and retain clientele.
- Contributed to marketing initiatives by distributing promotional materials at events and within the local community.
- Analyzed daily reports on individual sales performance, identifying areas for growth or improvement opportunities in personal selling techniques.
- Utilized client feedback to inform future sales strategies, tailoring approaches for improved outcomes.
- Assisted with seasonal markdowns, updating price tags promptly to reflect current promotions or clearance items.
- Streamlined checkout process for smoother transactions and reduced wait times for customers.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed at all times.
- Cultivated strong relationships with clients, fostering loyalty through personalized assistance and follow-up communication.
- Ensured compliance with health and safety regulations within assigned areas, maintaining a clean and hazard-free environment for both staff and customers.
- Participated in staff training sessions to broaden knowledge of industry trends and best practices.
Front End Assistant
Checkers
11.2019 - 01.2020
- Incorporated user feedback into design iterations for an enhanced end-user experience continually.
- Consistently met project milestones through effective communication with stakeholders and diligent time management skills.
- Collaborated with cross-functional teams to develop high-quality web applications.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
- Collaborated with team members to ensure smooth operations during busy periods.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
Education
Public Management N6 - Public Management N6 (NQF Level 4)
01.2024 - 07.2024
Public Management N5 - Public Management N5 (NQF Level4}
07.2023 - 11.2023
Public Management N4 - Public Management (N4 NQF Level4}
01.2020 - 06.2020
NSC -
01.2019 - 12.2019
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
POS systems
Time management skills
Drawer balancing
Patience and empathy
Team collaboration
Customer relations
Cash management
Attention to detail
Timeline
Cashier - Shoprite Store
03.2025 - Current
Boland College - Public Management N6, Public Management N6 (NQF Level 4)
01.2024 - 07.2024
Northlink College - Public Management N5, Public Management N5 (NQF Level4}
07.2023 - 11.2023
Non-food Assistant - Checkers
04.2021 - 11.2021
Sales Assistant Intern - Spar
06.2020 - 11.2020
Westcoast College - Public Management N4, Public Management (N4 NQF Level4}
01.2020 - 06.2020
Front End Assistant - Checkers
11.2019 - 01.2020
Vredenburg High School - NSC ,
01.2019 - 12.2019