Michelle N Pedze
Corby,Northamptonshire
Summary
Support worker with extensive experience in person-centred care for children, adults, and elderly individuals, including respite care. Proficient in assisting individuals with complex needs, fostering independence, dignity, and emotional wellbeing in various care settings. Expertise in safeguarding, behavioral support, personal care, and daily living skills, with a strong focus on maintaining accurate documentation and adhering to care standards. Holds a law degree, enhancing advocacy, communication, and problem-solving abilities, with a commitment to ongoing professional development in health and social care qualifications (levels 3-5).
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Support Worker
EJ Care Group Ltd
Corby, England
2024.02 - 2026.04
- Transitioned from legal professional to healthcare leader within adult social care services, demonstrating strong adaptability and accountability.
- Facilitated high-quality, person-centred support for adults and elderly service users with complex physical, emotional, and social care needs to promote independence while ensuring safety and dignity.
- Administer comprehensive personal care, including washing, dressing, continence care, mobility assistance, and nutrition support, while fostering respectful therapeutic relationships.
- Cultivated ongoing therapeutic relationships with service users and families to enhance trust, emotional wellbeing, and positive care outcomes.
- Implemented personalised care approaches that prioritise individual client needs and preferences while addressing associated risks within agreed care plans.
- Facilitated key working sessions with clients to enhance person-centred care planning, goal setting, and progress monitoring.
- Administer medications and monitor wellbeing by systematically recording vital signs according to established care protocols.
- Maintained detailed electronic care documentation using a digital care management application to ensure comprehensive patient records.
- Compiled comprehensive weekly client progress reports to enhance tracking of care outcomes and facilitate multidisciplinary reviews and decision-making.
- Recorded behaviours, triggers, interventions, and outcomes to ensure safeguarding compliance and enhance behavioural monitoring.
- Document safeguarding concerns incidents and interventions to ensure compliance with organisational procedures and statutory requirements.
- Coordinated effectively with third-party professionals, including police services, Emergency Duty Team (EDT) social workers, healthcare experts, and emergency services when required.
- Mentored and supported new staff members in mastering care protocols and ensuring compliance with documentation requirements.
- Facilitated and led virtual staff meetings to enhance communication and foster team coordination.
- Delivered comprehensive support services to individuals requiring assistance with daily living.
Residential Support Worker (Part-Time)
JM Workforce Services
Leicester, England
2025.08 - 2026.04
- Supported children and young people in residential care homes across Midlands including Closer2Home (Coventry), Parkview Care, Ivy Lodge (Manea), and The Forge (Nuneaton) and many other homes, assuming responsibility for adapting swiftly to diverse care environments and routines.
- Uphold safe, clean, and organised living environments to ensure compliance with health, safety, and infection control standards.
- Facilitated daily living support and provided emotional reassurance to children, enhancing well-being and personal development.
- Cultivated strong relationships with permanent staff to enhance team cohesion and ensure continuity of care.
- Ensured adherence to care plans, house rules, and safeguarding procedures while accurately documenting key events and incidents.
- Facilitated recruitment processes for residential childcare staff across East and West Midlands.
Legal Associate
Ncube and Partners Legal Practitioners
Bulawayo
2022.02 - 2023.02
- Actively participated in court proceedings and contributed to case strategy development
- Assisted in legal research and case preparation for court appearances
- Coordinated and organized staff meetings efficiently
- Developed comprehensive meeting minutes
- Created effective systems for drafting court documents
- Managed client correspondence professionally
- Leading law firm specializing in corporate law, civil litigation, and commercial transactions in Zimbabwe
Professional Legal Assistant
Dr Weder, Kauta & Hoveka Inc Legal Practitioners
Windhoek
2015.03 - 2020.11
- Managed comprehensive document control systems and filing protocols
- Conducted thorough legal research to support case preparation
- Successfully handled debt collection processes
- Maintained accurate records and documentation systems
- Built strong client relationships through effective query management
- Prestigious full-service law firm with extensive expertise in corporate, commercial, and litigation matters in Namibia and internationally.
Administrative Assistant
Fine & Country Real Estate
Windhoek
2015.03 - 2015.05
- Successfully organized and prepared tender documents
- Established effective liaison with City of Windhoek authorities
- Streamlined document management processes
- Provided efficient client query resolution
- International luxury real estate agency specializing in high-end property sales and management
Professional Legal Assistant
J R Kaumbi Inc. Legal Practitioners
Windhoek
2014.02 - 2014.07
- Supervised and guided legal interns
- Conducted client consultations independently
- Managed court document submissions and collections
- Established effective document control systems
- Maintained professional court attendance record
- Established law firm specializing in civil litigation and corporate law in Windhoek, Namibia
Education
Bachelor of Laws (LLB) Honors -
University of Namibia
Windhoek 2014.01 - 2020.01
Care Certificate -
Caredemy
2025.01 - 2026.04
Skills
- Patient Care
- Patient Care Assistance
- Record Management
- Client Relations
- Team Collaboration
- Software Systems Integration
- Multilingual Skills
- Adaptability and Resilience
- Incident Reporting
- Key Working Sessions
- Manual Handling and Personal Care
- Senior Care Services
- Meal Planning
- Patient Support
- Medication Delivery
- Home Health Care
- Behavioral Management
Languages
English
Fluent
Proficient
Fluent
References
- Taz, +44 7590 850997, EJ Care Group Ltd
- Deelon, deelon@jmworkforce.co.uk, JM Workforce Services
- Debbie, Mbulayi, +44 7450 419414, UniCare Healthcare
Personal Information
Training / Courses
- Oliver Mcgowen Training
- Introduction to 16+ Training
- PMVA Training
- Mandatory Training Courses
Volunteering
- CSM Group Care, A care organization providing domiciliary care/ support for individuals with diverse needs. Staff and volunteers work together to ensure service users' well-being, daily routines and personal development are supported in a safe, structured and compassionate environment., Carer, 2024, Present, Provide hands-on support during morning, tea-time and bedtime shifts for service users; assisting with meals and daily routines., Conduct observations and support monitoring of service users' well-being, reporting any incidents or concerns to senior staff., Maintain a safe, clean and structured environment ensuring hygiene standards and safeguarding protocols are observed., Participate in key working sessions and daily documentation to contribute to service users care plans and personal development., Work collaboratively with staff members to deliver consistent and compassionate care.
- Zimbabwe Women Lawyers Association (ZWLA), The Zimbabwe Women Lawyers Association (ZWLA) is a non-profit legal organization dedicated to advancing women's and children's rights through free legal aid, advocacy, and community education. ZWLA provides essential legal services focusing on family law, property rights, inheritance, and domestic violence cases, while actively working to promote gender equality and legal reform in Zimbabwe., Legal Volunteer, 2023-04, 2023-12, Contributed to a significant community outreach initiative in Insiza District, Zimbabwe:, Participated in implementing a comprehensive gender-based violence awareness campaign, Engaged with rural communities to address critical issues including child marriages and domestic violence, Assisted in delivering educational programs focused on women's and children's rights protection, Supported the organization's mission to enhance legal awareness and access to justice, Collaborated with legal professionals in community-based advocacy work, Contributed to grassroots efforts promoting women's empowerment and child protection
Certification
Full UK Driving Licence
DBS on Update Service
Timeline
Residential Support Worker (Part-Time)
JM Workforce Services
2025.08 - 2026.04
Care Certificate -
Caredemy
2025.01 - 2026.04
Support Worker
EJ Care Group Ltd
2024.02 - 2026.04
Legal Associate
Ncube and Partners Legal Practitioners
2022.02 - 2023.02
Professional Legal Assistant
Dr Weder, Kauta & Hoveka Inc Legal Practitioners
2015.03 - 2020.11
Administrative Assistant
Fine & Country Real Estate
2015.03 - 2015.05
Professional Legal Assistant
J R Kaumbi Inc. Legal Practitioners
2014.02 - 2014.07
Bachelor of Laws (LLB) Honors -
University of Namibia
2014.01 - 2020.01