Michelle Mashego
Infrastructure Manager
Newlands, Pretoria
Summary
Dynamic infrastructure lead with over 12 years of experience in UNIX and Linux platforms, combining a robust technical background with over 7 years of management expertise. Proven ability to enhance team morale while driving productivity and performance in alignment with organizational goals. Skilled in optimizing processes and leveraging technology to achieve strategic objectives, with a strong focus on people development and operational excellence. Committed to fostering a collaborative environment that empowers teams to excel and meet ambitious targets.
Overview
21
21
years of professional experience
11
11
Certifications
Work History
Platform Lead - Linux
ABSA
04.2022 - Current
- Hiring skilled technical resources to support the vision of the organization
- Ensure common purpose in the team to deliver on the vision of the organization
- Build relationships with my vendors and teams at large
- Setup team Objectives and measure team performance continually
- Create development paths for technical resources
- Manage annual budget and various maintenance agreements
- Create a conducive environment for the teams to strive in their technical roles
- Continual cost savings for better returns for the stakeholders
- Manage outsourced resources, SLA's and governance.
- Manage physical and virtual infrastructure.
- Ensure alignment and adherence to cyber security standard of the organization's infrastructure
- Hardware life cycle management
- Software life cycle management
- Enable the organization's automation, transformation and innovation processes.
- Lead and guide infrastructure teams
- Participate in DR activities to ensure compliance to BCM of the infrastructure
- Participate in audit activities related to IT infrastructure.
- Develop and maintain documentation for IT infrastructure processes and procedures.
- Contribute to procurement and financial requirements
- Align with IT governance policies, procedures and standards
- Collaborate with other IT teams to ensure seamless integration of IT solutions.
- Manage vendor relationships and contracts
- Participate in disaster recovery planning and implementation.
- Embrace and evaluate new IT infrastructure technologies to enhance business and customer experience.
- Report on IT infrastructure health, services, risks, projects and initiatives.
- Provide leadership to ensure that all IT infrastructure initiatives stay aligned with the organization's strategic objectives.
- Team building
- Support Africa Regions infrastructure with local team
- Understand various legal entities as per country specific regulations
- Review and ensure compliance to SLA/ OLAs
- Encourage deployment of standardized solutions to allow for easier maintenance
- New ways of working in the team
- Hiring more junior skills to encourage culture of teaching and learning in the team
Unix Infrastructure Lead
Standard Bank
04.2021 - 03.2022
- Hiring skilled technical resources to support the vision of the organization
- Ensure common purpose in the team to deliver on the vision of the organization
- Participate in PI planning
- Build relationships with my vendors and teams at large
- Setup team KRA and measure team performance continually
- Provide input to the annual budget and various maintenance agreements
- Create a conducive environment for the teams to strive in their technical roles
- Contribute to the research and development teams
- Continual cost savings for better returns for the stakeholders
- Cross team management during BCM and DR activities
- Team building
- Support Africa Regions infrastructure with local team
- Understand various legal entities as per country specific regulations
- Ensure compliance to SLA/ OLAs
- Engage with Cloud Vendor and Cloud brokers for service migrations
- Encourage Africa Regions teams to deploy standardized solutions to allow for easier maintenance
- Major achievements /Project deliverables
- Encouraging team cross function and realizing cost savings with storage team to migrate from EOL storage devices
- Cost saving on hardware maintenance for R100K +
UNIX engineer
Standard Bank
04.2015 - 04.2021
- Maintaining shell scripts for automation
- Engaging with the Research and development team to make strategic decisions on products used on Solaris
- Work with architects and solution designers to deploy new services and document old services
- Deploy systems in line with the vision of the organization
- Install agents to allow for end-to-end monitoring of services
- Implement native tools for automations
- Skills development and skills transfer to junior team members
- Researching vendor tools to assist with the environment management
- Engaging storage team and doing informal skills transfer on the storage layer
- Engaging with the network team and doing informal skills transfer on the network layer
- Participate in audits and ensuring systems are compliant
- Abide by existing ITSM processes
- Develop and update technical recovery plans and SOPs
- Maintain system availability, reliability and serviceability
- Major achievements /Projects
- Reducing hardware sprawl for consolidating onto fewer hardware frames
- Upskilling resources to support the business on Solaris infrastructure
- Deployment of OpsCentre and OEM for ease of management of the environment
UNIX manager
Standard Bank
08.2011 - 03.2015
- Hiring skilled technical resources to support the vision of the organization
- Ensure common purpose in the team to deliver on the vision of the organization
- Work according to LEAN principles
- Build relationships with my vendors and teams at large
- Setup team KRA and measure team performance continually
- Provide input to the annual budget and various maintenance agreements
- Create a conducive environment for the teams to strive in their technical roles
- Contribute to the research and development teams
- Continual cost savings for better returns for the stakeholders
- Cross team management during BCM and DR activities
- Team building
- Major Achievements /Project
- Creating a conducive environment for the IBM support team and Standard Bank support team to work together and achieve the goals for our Africa Regions countries.
UNIX team engineer
Standard Bank
02.2010 - 08.2011
- Maintaining shell scripts for automation
- Engaging with the Research and development team to make strategic decisions on products used on Solaris
- Successful migration of servers and services from BankServ to new data center
- Work with architects and solution designers to deploy new services and document old services
- Skills development and skills transfer to junior team members
- Abide by existing ITSM processes
UNIX administrator
IBM
04.2009 - 01.2010
- Support UNIX for SAB SA
- Learn the AIX software (I was predominantly a Solaris resource)
- Supported multi national organizations under IBM
- Major Achievements / Project
- My ability to transition from Solaris to AIX with no customer impact or system downtime on my changes.
Unix consultant
ESKOM / Arvia.kom
06.2008 - 03.2009
- Support of ESKOM Customer Care and billing infrastructure services
- Support the storage systems with the backup team
- Installing 3rd party software
- Upgrading operating system software
- Continuous disaster recovery tests
- Multi team structure engaging with the database team, network team
- Change management
- Major Achievements / Project
- Upgrading the operating systems from Solaris 9 to Solaris 10. I also managed to cut down the MTTR of the disaster recovery from multiple days to 24 hours.
UNIX consultant
Department of water affairs / Arvia.kom
06.2006 - 05.2008
- Support 9 provinces UNIX systems
- Overhaul of UNIX infrastructure across the provinces
- Managing BCX hardware vendor onsite
- Support SAP applications by means of deploying required OS patches
- Troubleshoot network issues
- Enable backup services and manage the backup vendor and tape management
- Change management
- Skills transferred to 2 learner students
- Standby support
- Major Achievements /Project
- The successful deployment of new UNIX hardware and storage devices across the 9 provinces for the department of water affairs. Upskilling of 2 learner students who could run independently upon my moving from the DWAF account.
Junior UNIX administrator
Standard Bank
11.2005 - 06.2006
- Junior UNIX administrator
- Installing operating system
- 3rd party software installations
- Multi team engagements with network team, WAS support and database teams
- Standby support
Operator Bridge Employee and Helpdesk / Desktop Engineer
Liberty Life
09.2004 - 11.2005
- Operations Bridge operator
- Desktop Operator
Education
Junior management training -
GLC
BSc -
Information And Computer Technology
NQF 6 - Business Administration And Management
Henley Business School
Johannesburg, South Africa 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Learning and development
Problem-solving
Team management
Supervision and leadership
Customer service
Certification
Business Architecture
Timeline
Platform Lead - Linux
ABSA
04.2022 - Current
Unix Infrastructure Lead
Standard Bank
04.2021 - 03.2022
UNIX engineer
Standard Bank
04.2015 - 04.2021
UNIX manager
Standard Bank
08.2011 - 03.2015
UNIX team engineer
Standard Bank
02.2010 - 08.2011
UNIX administrator
IBM
04.2009 - 01.2010
Unix consultant
ESKOM / Arvia.kom
06.2008 - 03.2009
UNIX consultant
Department of water affairs / Arvia.kom
06.2006 - 05.2008
Junior UNIX administrator
Standard Bank
11.2005 - 06.2006
Operator Bridge Employee and Helpdesk / Desktop Engineer
Liberty Life
09.2004 - 11.2005
NQF 6 - Business Administration And Management
Henley Business School
04.2001 -
Junior management training -
GLC
BSc -
Information And Computer Technology