Michelle-Lize Siwa
Cape Town
Summary
Detail-oriented Administrative Coordinator with strong skills in managing information and supporting business processes. Utilises Microsoft Office and technology to improve efficiency and maintain accurate records. Delivers exceptional administrative support to facilitate smooth organisational operations.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Customer Service Specialist
Boomerang SA
06.2024 - Current
- Addressed customer service enquires quickly and accurately.
- Delivered personalised service by understanding individual customer needs and preferences.
- Maintained up-to-date knowledge of products and services to offer informed support and advice.
- Conducted customer satisfaction surveys and analysed feedback to identify areas for improvement.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
- Advocated for customers within the company, providing feedback to product development teams.
Customer Service Specialist
WNS
07.2023 - 01.2024
- Delivered personalised service by understanding individual customer needs and preferences.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Collaborated with the sales team to identify and target customer needs, driving sales through informed recommendations.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Orchestrated the implementation of a new CRM system, enhancing data accuracy and customer relationship management.
- Engaged in continuous professional development to stay abreast of industry best practices and emerging customer service technologies.
Verification Specialist
EXL
05.2021 - 06.2023
- Identified and flagged fraudulent documents for timely follow-up review.
- Verified customer credentials to ensure accurate database entry.
- Meet AHT and quality targets during every customer interaction.
- Follow agreed process guidelines to maintain required quality standards.
- Executed administration tasks to enhance effective case management. to support accurate case processing.
- Provide customer service and handle email correspondence professionally.
HR Administrative Assistant
Ben-Elohim Creche
01.2021 - 05.2021
- Administered daily school administration tasks, maintaining orderly records for efficient operations.
- Supported principal and vice principal as personal assistant, coordinating daily schedules and priorities.
- Arrange meetings and appointments using calendar management system updates.
- Organise weekly student and staff activity calendar for smooth running.
- Enrolled students and recorded details into admissions system, ensuring accurate data management.
- Type letters and reports efficiently for staff and office teams. for staff and office teams promptly.
- Completed invoicing tasks using approved templates and numbering rules.
- File evidence documents systematically in designated portfolio. following agreed document control process.
Education
HIGHER CERTIFICATE - COUNSELLING AND COMMUNICATION SKILLS
EDUCOURSE
Cape Town, South Africa12-2026
ADMINISTRATIVE ASSISTANT CERTIFICATE - HR
COLLEGE SA
Cape Town, South Africa01-2020
NATIONAL DIPLOMA - HUMAN RESOURCES MANAGEMENT AND PRACTICES
SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY
Cape Town, South Africa01-2017
Skills
- CRM software proficiency
- Data analysis
- Customer feedback analysis
- Market research
- Customer relationship building
- Computer literacy
- Office productivity tools
- Problem solving
- Time management
- Attention to detail
- Communication skills
- Active listening
- Empathy
- Team leadership
- Customer feedback analysis
Languages
English
Afrikaans
References
Upon Request
Timeline
Customer Service Specialist
Boomerang SA
06.2024 - Current
Customer Service Specialist
WNS
07.2023 - 01.2024
Verification Specialist
EXL
05.2021 - 06.2023
HR Administrative Assistant
Ben-Elohim Creche
01.2021 - 05.2021
HIGHER CERTIFICATE - COUNSELLING AND COMMUNICATION SKILLS
EDUCOURSE
ADMINISTRATIVE ASSISTANT CERTIFICATE - HR
COLLEGE SA
NATIONAL DIPLOMA - HUMAN RESOURCES MANAGEMENT AND PRACTICES
SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY