Michelle Kunneke
Team Lead: Process And System Analyst
Gauteng,
Summary
Multi-tasking Team Leader with 8 years of experience leading teams with excellent interpersonal and communication skills. Well-known for executing successful, new system and process improvement initiatives. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Team Lead Process and System Analyst
Medihelp - Medical Scheme
Pretoria, Brooklyn
11.2023 - Current
- Directed and supervised team engaged in process and system improvements and automation development
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Divisional Head - New Business
Medihelp Medical Scheme
Pretoria, Gauteng
07.2017 - 10.2023
- Directed and supervised team of 17 operational consultants
- Ensured compliance with company policies and industry regulations and standards in daily operations.
- Oversaw daily operations, effectively delegating tasks to appropriate team members.
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Optimized resource allocation to maximize efficiency while minimizing waste in the workflow process.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
System Coordinator
Medihelp Medical Scheme
Gauteng, South Africa
01.2014 - 06.2017
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Collaborated with key stakeholders across multiple departments to assess operational needs and develop tailored solutions that met organizational objectives.
Senior Client Management Consultant
Medihelp Medical Scheme
Gauteng, South-Africa
01.2011 - 05.2017
- Delivered exceptional customer service by consistently exceeding expectations in responsiveness and problem-solving capabilities.
- Resolved complex issues by collaborating with cross-functional teams, ensuring timely response to client concerns.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
Apprentice Broker (After Hours)
Strata HealthCare Mangement
Gauteng, South Africa
01.2015 - 02.2016
- Maintained up-to-date knowledge of industry trends, changes in regulations, and new product offerings to provide accurate advice to clients at all times.
- Leveraged extensive product knowledge to articulate compelling value propositions that resonated with prospective customers'' needs and pain points.
- Analyzed competitor offerings to identify unique selling points for our products in the marketplace.
Education
Certificate - Practical Software Testing
ILab
South-Africa 10.2022 - 10.2022
National Certificate - NQF Level 5 Qualification - Wealth Management
INSETA
South-Africa 01.2016 - 12.2016
Skills
Team Collaboration
undefinedTimeline
Team Lead Process and System Analyst
Medihelp - Medical Scheme
11.2023 - Current
Certificate - Practical Software Testing
ILab
10.2022 - 10.2022
Divisional Head - New Business
Medihelp Medical Scheme
07.2017 - 10.2023
National Certificate - NQF Level 5 Qualification - Wealth Management
INSETA
01.2016 - 12.2016
Apprentice Broker (After Hours)
Strata HealthCare Mangement
01.2015 - 02.2016
System Coordinator
Medihelp Medical Scheme
01.2014 - 06.2017
Senior Client Management Consultant
Medihelp Medical Scheme
01.2011 - 05.2017
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