Michelle Horn

Lead the operational management of PACOFS theatre venues and technical services.

• Manage multidisciplinary teams across stage, technical and operational functions.
• Develop and implement operational plans aligned to organizational objectives.
• Manage departmental budgets, procurement processes and resource allocation.
• Oversee infrastructure maintenance, technical systems and asset management.
• Ensure compliance with organizational policies, health and safety regulations and governance requirements.
• Participate in labour relations processes, performance management, disciplinary procedures and staff development initiatives.
• Compile operational reports, risk assessments and management submissions.
• Coordinate stakeholder engagement with artists, clients, service providers and management structures.
• Identify operational risks and implement mitigation strategies.
• Successfully managed technical and operational delivery of multiple large-scale productions and events.
• Improved coordination between venue operations and technical services.
• Implemented operational planning systems to improve service delivery and resource management.

• Provide strategic leadership for all technical and operational aspects of the festival.
• Lead multidisciplinary technical, production and operational teams.
• Manage technical budgets, expenditure control and procurement processes.
• Manage operational risk and contingency planning.
• Coordinate stakeholders including artists, venue managers, sponsors and service providers.
• Negotiate with suppliers, contractors and service providers.
• Develop technical operational plans supporting festival objectives.
• Participate in executive planning and strategic decision-making.
• Successfully delivered annual festival operations across multiple venues.
• Managed complex technical requirements for large-scale productions and events.

Maintained operational continuity under tight deadlines and resource constraints.

• Lead production teams and technical personnel.
• Manage production budgets and expenditure.
• Ensure productions are delivered within budget and timelines.
• Deliver productions within budget and operational requirements.
• Manage supplier relationships and service contracts.
• Coordinate logistics, scheduling and resource allocation.
• Conduct operational planning and risk management.
• Key Achievements
• Successfully managed multiple productions simultaneously across various venues.
• Developed effective collaboration between technical and artistic teams.
• Oversaw production schedules and resource allocation, ensuring timely completion of projects.
• Managed cross-functional teams, enhancing collaboration and improving workflow efficiency across departments.
• Implemented process improvements that reduced production downtime, resulting in increased output quality.
• Monitored inventory levels and coordinated supply orders, ensuring optimal resource availability for production.
• Developed and maintained production metrics to track performance and identify areas for improvement.
• Facilitated communication between departments to streamline production processes and resolve operational challenges.
• Conducted regular safety audits and compliance checks, fostering a culture of workplace safety and accountability.
• Resolved issues quickly to maintain productivity goals.

• Provide executive and operational support to organizational leadership.
• Manage financial administration, budgeting support and expenditure monitoring.
• Prepare reports and submissions for the Board of Directors.
• Compile operational and performance reports for executive decision-making.
• Compiled operational and performance reports to inform executive decision-making.
• Coordinated stakeholder engagement with donors, sponsors, and institutional partners to strengthen relationships.
• Implement organizational policies and administrative procedures.
• Maintained effective reporting structures between management and the Board.
• Improved administrative efficiency and organizational coordination.
• Supported strategic planning and operational decision-making processes.