Michelle Gouws

Costings/Warrantee

• Capturing and maintaining data on DMS systems

(Kerridge, Automate, Drive, Evolve)

• Maintaining organized archive system for audit purpose by extensive daily filing of job cards, invoices, GRVs and warranty documentation from all departments
• Submitting warranty claims for batteries to OEM and external motor warranty / claim companies
• Accurately processing supplementary charges on service and repair job cards
• Inter-Department Liaison WIP (Work in Progress) reports and Capturing GRVs (Goods Received Vouchers) on DMS (Kerridge)

Reception:

• Welcoming clients and guests in a positive manner
• Managed high-volume switchboard routing 200+ calls to correct extensions daily and screening calls for managers
• Coordinating service appointments with clients
• Managing and resolving customer complaints, using de-escalating methods

* Answering phones, directing calls to relevant departments and taking massages

* Greeting visitors and maintaining a tidy reception area

* Administrative duties: Processing Quotes and Invoicing from job sheets; filing, updating database

* Scheduling appointments for fitments, services and repairs while managing relevant correspondence

* Respond to email enquiries and provide relevant feedback in a timeous manner

* Manage notice boards

* Ad-hoc admin tasks requested by managing director.

* Updating all relevant records, service schedules, and sales records

* Assisting with month end closing procedures

* Handled confidential documents with discretion

• Pastel Partner (old version) and Sage 50 Cloud software.
• Cashbook Processing.
• Bank Reconciliations.
• Invoicing and Data Capturing.
• Creditors and Debtors (Accounts Receivable and Accounts Payable).
• HR duties - Payroll Contracts, Attendance Register, Wages and Salaries.
• Financial Reports (Weekly and Monthly).
• Assist Director with specific requests and ad-hoc duties.
• Balance Sheets, General Journal and Trial Balance.
• EMP201, EMP501 and VAT 201.
• Provisional and Annual Tax Returns.
• Age analysis.

• Managed daily opening and closing procedures for the club, maintaining a welcoming environment.
• Acted as a key administrative liaison between heads of department and staff, ensuring clear communication and departmental operations.
• Managing switchboard - routing calls to the correct extension or departments.
• Book and confirm reservations for the restaurant and special events.
• Providing follow-up calls to members to confirm bookings.
• Designing menus for restaurant and events promoting specials.
• Responding to emergency situations by adhering to procedures and performing assigned duties to ensure safety.
• Managed access to company safe and assigned petty cash floats, performing accurate daily cash ups and reconciliations.
• Prepared detailed day-end reports summarizing events, duty managers, staff absenteeism, sales figures, and customer feedback.

• Consulted clients on bespoke furniture and upholstery, leveraging a library of 3,000+ fabrics and colours to specify custom orders and coordinate workshop production.
• Maintained showroom presentation through visual merchandising and stock replenishment to reflect luxury brand standards.
• Managed sales and inventory records for custom orders, tracking stock arrivals and workshop dispatches to meet client delivery schedules.
• Prepared product specs, samples, and quotes for high-end interior design clients to support purchasing decisions.

• Delivered customer service by following up on orders, processing quotes, and coordinating with relevant clients to ensure satisfaction
• Purchase all site requirements including building materials, consumables, PPE, small tools, and equipment as requested by Site Managers.
• Responded to phone and email inquiries from customers
• Assisting with sight installations
• Marketing duties include prospecting, generating leads and closing deals; creating loyal client base; souring new business; source articles for daily social media
• Administrative duties: Quotes and Invoicing; filing, updating database

• Met with supplier reps to learn and stay updated on product knowledge in order to properly assist clients and consistently exceed monthly sales targets
• Handled visual merchandising for seasonal collections and new arrivals to improve showroom presentation
• Managed stock control by processing inter-branch transfers, replenishing floor displays, reconciling inventory during annual stock takes, and ensuring POS accuracy
• Sales administration tasks including quotes, invoices, arranging discounts, and processing payments while updating customer records
• Provided personalized customer service by dedicating time to understand client needs and presenting tailored solutions

• Awarded Manager of the Month for 8 consecutive months for exceeding monthly sales targets by up to 30%, ranking 1st out of 26 branches nationally.
• Customer service: Sales, returns and handling customer complaints.
• Recruiting, interviewing and training staff.
• Managing staff by creating incentives, performance reviews, monthly staff meetings.
• Administrative/HR duties: Setting time sheets, schedules and daily-to monthly targets.
• Controlled expenses by establishing budgets and implementing control sheets to maintain financial stability.
• Managed all branch banking and financial administration including daily reconciliations, deposits, and compliance documentation.
• Initiated unique in-store visual strategies for launches and seasonal events, including custom gift packaging, to elevate client experience above franchise standard.
• Controlling stock levels, daily stock takes and ordering of merchandise.
• Sourcing new prospects, setting up proposals, campaigns, in store promotions.