Event Planning
Michelle Gnade
Management
Rustenburg,NW
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Customer-focused professional with successful 22-year career in Tourist Industry and Private sector. Dynamic successful applying all above skills in busy fast growing business environment.
Overview
22
22
years of professional experience
Work History
Office Manager
Mr Mac Construction And Projects
03.2023 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets with Pastel Accounting Systems.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
Platinumbricks
07.2021 - 03.2023
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained Payroll system and payment of staff
- Maintained and managed petty cash
- Maintained and managed all Client Accounts on Pastel
Personal Assistant
Ramoremi Developers
03.2020 - 06.2021
- Supported seamless decision-making processes by conducting research and preparing comprehensive reports for the owner''s review.
- Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
- Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
- Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Manage payroll and payments
- Dealt with Invoicing and payment of Suppliers making use of system Pastel
- Sourcing of competitive suppliers and prices for Developer
- Sourced and ordered office equipment and supplies
- Handled all Applications for Plan Approvals of new house developments through NHBRC and Municipality
International Travel Agent Manager
Flight Centre Travel Group
05.2013 - 02.2020
- Ensured compliance with domestic and international travel regulations while assisting clients with visa applications or other documentation requirements.
- Maintained detailed records of client bookings, payments, and preferences for future reference.
- Collaborated with international partners to offer exclusive deals and promotions for clients.
- Stayed current on industry trends and emerging destinations through continuous professional development opportunities.
- Continuously monitored ongoing trips to proactively address potential complications before they became major issues.
- Organized group travel experiences, coordinating logistics and addressing individual needs of participants.
- Assisted clients in handling travel-related issues such as lost luggage or flight cancellations, providing prompt resolutions.
- Evaluated customer feedback surveys post-trip completion to identify areas for improvement-ultimately adopting changes to enhance the overall travel experience.
- Managed client itineraries, ensuring all travel documents were accurate and delivered in a timely manner.
- Implemented effective marketing strategies to attract new clients and promote agency services.
- Enhanced customer satisfaction by providing personalized travel recommendations and accommodations.
- Educated clients on local customs, attractions, and activities at their chosen destination.
- Negotiated competitive rates with suppliers, resulting in cost savings for travelers.
- Streamlined booking processes for increased efficiency and reduced wait times for clients.
- Provided exceptional customer service by promptly responding to inquiries via phone or email throughout the entire booking process.
- Established long-lasting relationships with clients, leading to repeat business and referrals.
- Developed custom-tailored travel packages to meet the unique preferences of each client.
- Facilitated smooth payment transactions by processing invoices accurately using industry-standard software tools.
- Conducted thorough research on destinations, ensuring accurate and up-to-date information for clients.
- Worked closely with colleagues to share knowledge of destination offerings and provide seamless support during periods of high demand.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
- Manage a store team of 6 members
- Qualified for Top Novice and various traveling oversees
Firearms Examiner
Rustenburg Explosive Brokers
05.2007 - 10.2011
- Provided training and guidance to new Firearms Examiners, ensuring consistent quality in departmental work output.
- Improved accuracy in firearms examination by implementing meticulous documentation and evidence handling procedures.
- Participated in professional development opportunities such as certifications or trainings, maintaining a high level of expertise within the field of firearms examination.
- Moderation of Competency POE Files
Estate Agent
Chas Everitt International
11.2006 - 04.2007
- Managed property transactions from initial consultations to closing, maintaining clear communication with all parties involved.
- Increased referral business by consistently providing exceptional service, resulting in positive client testimonials and word-of-mouth recommendations.
- Increased property sales by developing and implementing strategic marketing plans for each listing.
- Conducted comprehensive market analyses to determine optimal listing prices, resulting in faster sales at higher values.
- Developed and maintained a comprehensive database of potential buyers, sellers, and investors to ensure steady growth of clientele.
- Accelerated transaction timelines with efficient coordination of inspections, repairs, title searches, surveys ensuring timely closings.
- Negotiated favorable contract terms for clients by effectively communicating their needs and preferences to sellers.
- Maximized advertising exposure by utilizing various platforms such as print media, online ads, social media channels, and direct mail campaigns.
Chemical Analyst
Impala Platinum Mines
11.2001 - 10.2006
- Assisted in auditing processes, upholding high standards of quality management systems within the laboratory setting.
- Improved accuracy in chemical analyses by implementing advanced analytical techniques and instrumentation.
- Enhanced laboratory efficiency by streamlining sample preparation processes and optimizing instrument usage.
- Maintained a safe work environment by adhering to strict safety protocols and procedures during all laboratory activities.
- Ensured data integrity and traceability through meticulous record-keeping practices, maintaining compliance with regulatory requirements.
- Performed chemical tests to assist scientists in making qualitative and quantitative analyses of solid, liquid, and gaseous materials.
- Operated laboratory equipment and prepared compounds and solutions to conduct tests.
Skills
Employee Supervision
Staff Management
Contract Administration
Inventory Control
Office Management
Operations Management
Customer Service
Supply Management
Team Supervision
Administrative Support
Account Reconciliation
Financial Reporting
Payroll and budgeting
Credit and collections
Organizational Skills
Travel Coordination
Human Resources
Payroll Processing
Customer Relations
Financial Accounting
Excellent multi-tasking ability
Accomplishments
- Recognized by management for Increasing Sales Income in merely 3months by doubling the Company income, By sourcing 80% more clientele
- In my Tourism years I qualified for Top Novice in my First year and went to Global in China Macau , in my 7years with Flight Centre I became Store Manager and won Incentive by Intensive which included a Car as one of my main Achievements in my time with them, Unfortunate the Branch closed down because of Covid.
- I did various on the job training and Certificates , Certificates on Request : Moderators Certificate for Firearm Training , Human Resource Short Courses Unisa , Travel Consultant and Managerial training Flight Centre , Amadeus Systems,Omnis ,Galileo,Ms excel,word,powerpoint with Damelin
Additional Information
I see myself as a Hardworking, Self motivated and Disciplined Individual.
I always strive to do my best and follow through on task's given.
I have a passion for people and working with them.
My hobbies include Organizing and planning events , to create something gives me great pleasure to see nothing evolving into something beautiful.
Interests
Swimming
Spending quality time with my family
Timeline
Office Manager
Mr Mac Construction And Projects
03.2023 - Current
Office Manager
Platinumbricks
07.2021 - 03.2023
Personal Assistant
Ramoremi Developers
03.2020 - 06.2021
International Travel Agent Manager
Flight Centre Travel Group
05.2013 - 02.2020
Firearms Examiner
Rustenburg Explosive Brokers
05.2007 - 10.2011
Estate Agent
Chas Everitt International
11.2006 - 04.2007
Chemical Analyst
Impala Platinum Mines
11.2001 - 10.2006