MICHELLE FURBEY
Operations, Procurement & Project Coordination Professional
Gauteng
Summary
Accomplished and results-driven professional with over 20 years of experience in operations coordination, contract management, procurement, customer support, and project administration within the industrial, engineering, and renewable energy sectors. Adept at managing end-to-end operations, supporting cross-functional teams, and ensuring compliance with corporate, financial, and safety standards. Recognized for driving efficiency, building strong stakeholder relationships, and maintaining high standards of professionalism.
Overview
26
26
years of professional experience
Work History
Tooling & Inventory Coordinator
Vestas Wind Systems
PE
05.2025 - 11.2025
- Processed internal tool requests using SAP S/4HANA to create Stock Transport Orders for transfers from international plants and local storage locations.
- Tracked and monitored rented tools to ensure their return to the original supplying plant, supporting asset control procedures.
- Assisted in maintaining tool calibration compliance by helping to track expiry dates and coordinating the shipping of tools to the central hub for recalibration.
- Supported the creation of monthly reports on inventory and certification status for management review using Vestas platforms.
- Helped source alternative tools and researched potential local suppliers to address tool availability challenges.
- Contacted suppliers for price quotations and raised purchase requisitions for common tools to support the procurement team.
- Provided support to warehouse and logistics staff with identifying tools and resolving basic inventory queries in the SAP system.
- Supported accurate inventory management and helped coordinate both international and local tool transfers.
- Assisted in maintaining tool certification compliance by helping to track and manage the recalibration process.
- Aided procurement initiatives by researching and submitting information for potential local vendors.
- Acted as a supportive team member by assisting colleagues with SAP , inventory-related questions and tool identification
Operation Coordinator and Administrator
ABB
Gauteng
01.2021 - 08.2024
- Sourcing and procurement of specialized components/equipment.
- Expediting urgent POs for delivery.
- Identifying discrepancies between supplier invoices and receiving reports with regard to pricing, shorts, damages, returns, and pack size.
- Providing pricing discrepancies to Buyers for authorization, ensuring that Buyers action these queries timeously.
- Ensuring that queries between production, stores, and SCM are actioned timeously.
- Reviewing supplier reports on maintenance and repairs and comparing them with previous reports.
- Reviewing and analyzing Incident Reports in collaboration with the HSE Officer and implementing corrective actions.
- Developing project plans, timelines, and budgets for operation development projects, ensuring that all deadlines are met.
- Monitoring project progress, identifying potential issues and implementing corrective actions.
- Managing project budgets, monitoring expenses and providing financial reports to senior management.
- Ensuring that all onsite projects comply with legal and regulatory requirements as per HSE guidelines.
- Motors/Generators for the Mining, Gas, Petroleum Industries
- Managed workshop inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Customer Support Coordinator
ABB South Africa
Gauteng
01.2018 - 12.2020
- Checked Customer PO's, i.e., Prices against our Prices books and quote database, frameworks (domestic & global), Shipping terms, payment terms, T&C.
- Coordinated a team of seven (7) Field Service professionals.
- Placed orders with ABB feeder factory and third parties.
- Responded to customer (internal and external) order delivery queries, which included but were not limited to OAs, PODs, tracking, documentation, expediting, and general inquiries.
- Managed service contracts and direct support services.
- Ensured that all installations, planned maintenance, repairs, emergency support, and special projects were executed by the service teams on time and within budget.
- Planned and ensured that service activities were carried out in line within relevant times and costs.
- Managed expenses and budgets, supporting revenue generation within the business unit to ensure that all financial targets were achieved.
- Created a contract in the SAP ERP system in accordance with the order entry checklist and contract documentation.
- Maintained billing plans, margin information and contract deliverables.
- Provided customers with quotations or schedule of rates (as necessary) and completed service request documents in line with the 'table of authorization'.
- Processed sales orders in line with service rates or full cost model.
- Planned margins and expected completion and billing dates in line with QA procedures and Levels of Authority.
- Raised requests for site materials required.
- Processed requests for new customer accounts, sales order releases and/or credit amendments using the designated business tool.
- Resolved customer disputes to ensure timely payment and customer satisfaction.
- Motors/Generators for the Mining, Gas, Petroleum Industries
Contracts Management
ABB
Gauteng
09.2009 - 12.2017
- Project managed local and international orders.
- Identified risk in customer commercials.
- Expedited different departments for on-time customer delivery.
- Assisted with debt collection when necessary.
- Provided support in all contractual and technical issues with customers.
- Actively documented and pursued variations/claims through the recovery of all schedule/cost entitlements and defended the projects/contract interest against claims from customers, external partners, and third parties.
- Ensured that notices or claims were processed to the customer, following the requirements of the contract.
- Managed commercial negotiations and the resolution of any external disagreements or disputes.
- Compiled all project documents required to complete the project.
- Managed design changes and ensured that technical tests were conducted in line with international standards and customer requirements.
- Ensured the correct and successful execution of projects in line with design, quality, customer, and ABB requirements.
- Voltage Motors for the Mining, Gas, Petroleum Industries
Project Manager Associate
ABB South Africa
Gauteng
04.2001 - 08.2009
- Project managed local and international projects i.e., manufacturing, supply, installation, and commissioning of rectifiers and transformers, between seven hundred and ninety million ZAR.
- Ensured that notices or claims to the customer were made in accordance with the requirements of the contract.
- Sourced, selected and managed suppliers.
- Managed commercial negotiations and the resolution of any external disagreements or disputes.
- Evaluated customer contracts and specifications.
- Identified risk in customer commercials.
- Trained personnel on any new procedures and project controls.
- Managed project financial aspects i.e., cost management, reconciliations, forecast invoicing etc.
- Oversaw the purchasing of required stock and/or material both locally and internationally.
- Coordinated with sales, design, electrical, quality, and commissioning engineers.
- Rectifiers/Transformers for the Mining/Smelter/Chemical Industries
Guesthouse Administrator
Riverside Lodge
Suffolk
11.2000 - 03.2001
Office Administrator
Otmar Machine Tools
Gauteng
02.2000 - 10.2000
Sales Administrator
Norweb Water Electricity
Manchester
08.1999 - 01.2000
Education
Certificate - Advance Project Management
Damelin Business College
01.2006
Certificate - Order Project Management
ABB University
01.2006
Certificate - Fundamentals of Project Management
Damelin Business College
01.2005
Diploma - Business Management
Business Management Training College of S.A
01.2003
National Senior Certificate for Business Studies - Office and Business Admin
Germiston Technical College
01.1994
Skills
Inventory Tracking
SAP S/4HANA
Vendor engagement
Customer relations
Project management
Logistics oversight
Cost control
MRP and ERP systems
Incident reporting
Adaptability and flexibility
Problem-solving abilities
Scope management
Status reporting
Project closure
Meeting facilitation
Requirements gathering
Project tracking
Document management
Team collaboration
Stakeholder communications
Progress reporting
Budgeting and forecasting
Vendor sourcing
Purchasing and procurement
Resource allocation
Cross-functional collaboration
Forecasting
References
Will be provided upon request.
Additional Information
Reason for leaving
Vestas Wind System
Contract ended
ABB South Africa
Business Unit closed down August 30th 2024
Timeline
Tooling & Inventory Coordinator
Vestas Wind Systems
05.2025 - 11.2025
Operation Coordinator and Administrator
ABB
01.2021 - 08.2024
Customer Support Coordinator
ABB South Africa
01.2018 - 12.2020
Contracts Management
ABB
09.2009 - 12.2017
Project Manager Associate
ABB South Africa
04.2001 - 08.2009
Guesthouse Administrator
Riverside Lodge
11.2000 - 03.2001
Office Administrator
Otmar Machine Tools
02.2000 - 10.2000
Sales Administrator
Norweb Water Electricity
08.1999 - 01.2000
Certificate - Order Project Management
ABB University
Certificate - Fundamentals of Project Management
Damelin Business College
Diploma - Business Management
Business Management Training College of S.A
National Senior Certificate for Business Studies - Office and Business Admin
Germiston Technical College
Certificate - Advance Project Management
Damelin Business College