Hi, I’m
Michelle Fourie
Pretoria,GP
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
5
years of professional experience
Work History
Family Pet Centre Hazeldean
Administration Manager
07.2024 - Current
Job overview
- Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decisionmaking.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Bourbon Eyewear
Debt Collector/Invoicing Clerk & Administrator
12.2023
Job overview
- Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds
- Met demands of busy collections group by performing high volume of daily calls
- Took full ownership for assigned accounts, solving customer problems and providing excellent customer service
- Gathered required information from customers for settlement reviews and followed up on management determined results
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts
- Managed all payment processing, invoicing and collections tasks
- Coordinated workflows and delegated tasks for bill checking, posting and credit note processes
- Verified proper setup and tracking of billing accounts according to client requirements
- Managed highly organised document filing system for account records, maintaining stringent data security.
CÚM BOOKS
Supervisor
06.2023 - 11.2023
Job overview
- Conducted regular store inspections to evaluate cleaning, visual merchandising and shelf dressing required
- Assisted in the development and implementation of store's new policies and procedures, designed to improve operations
- Assisted in training junior employees, training in matters including sales techniques, company policies and effective customer communication methods
- Effectively and efficiently solved complex customer complaints, regarding inventory, service and other matters, providing smart solutions promptly
- Maintained excellent supplier relationships to obtain best or discounted prices for stock
- Assisted in developing and implementing store promotions and deals, making suggestions based on customer buying trends
- Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor
- Helped shop floor staff to unpack and count deliveries during quiet periods
- Maximised sales opportunities by communicating new shop and online promotions clearly to staff and customers
- Utilised exceptional customer service skills to create welcoming atmosphere for visitors
- Assisted with visual merchandising and provided productive feedback
- Monitored shelve stocks and product displays and outlined methods of shifting slow inventory and arranging displayed items for maximum sales
- Oversaw incoming inventory and instructed staff on quality checks, storage and merchandising plans
- Employed sales skills to determine visitors' needs, recommending and selling additional products for increased revenue
- Acquired knowledge of products and provided expert advice and product information to facilitate purchases.
Life and Brand Portfolio: Old Town Italy & La Parada Menlyn Maine
Financial Administration Manager
03.2022 - 04.2023
Job overview
- Collaborated closely with other managers to smooth and improve office operations
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members
- Set up new files and assigned tracking numbers
- Managed client communications by answering phones and corresponding through email
- Completed daily billing, collections and reporting duties
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records
- Served as main point of contact for outside vendors, connecting with relevant personnel or department
- Minimised loss and misuse of equipment through proper supervision and staff training
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs
- Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards
- Led FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for customers
- Encouraged future bookings by providing exceptional customer service, achieving repeat business targets
- Maintained stock levels to meet customer demand, maximising revenue potential.
Life and Brand Portfolio: Tigers Milk Lynnwood Bridge
Financial Administration Manager
07.2019 - 02.2022
Job overview
- Managed team by offering support and constructive feedback to improve skills and maximise potential
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action
- Managed all payment processing, invoicing and collections tasks
- Coordinated workflows and delegated tasks for bill checking, posting and credit note processes
- Paid vendors and verified accounts and payment totals for accurate accounting
- Balanced reports and batch summaries to submit for approval
- Processed invoice payments and recorded information in account database
- Carefully reviewed each invoice and requisition for payment, resolving errors prior to processing
- Attended team meetings to discuss issues, priorities and outstanding accounts, improving department operations
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members
- Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR)
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements
- Served as main point of contact for outside vendors, connecting with relevant personnel or department
- Managed client communications by answering phones and corresponding through email
- Synchronised front- and back-of-house activity for smooth hospitality operations
- Ensured smooth warehouse operation by keeping flexible to offer assistance with multiple tasks
- Managed back-of-house inventories and reordered products to maintain supplies
- Trained and mentored junior administrative staff, enabling reliable, efficient back-of-house operations
- Maintained housekeeping routines and company standards of visual displays in line with store guidelines
- Inspired and motivated front-of-house teams to deliver efficient, accurate service for maximised customer satisfaction
- Completed activity spreadsheets and shift checklists to streamline front-of-house operations
- Managed front office phone systems, answering both internal and external calls regarding company queries, complaints and other information
- Conducted inventory checks and reported needed products and tools to front-of-house for ordering.
Education
Afrikaans Hoër Meisies PretoriaPretoria, South Africa
High School Diploma
12.2013
Skills
- Patience and Persistence
- Customer research
- Goal-oriented mindset
- Problem-Solving
- Time Management
- Attention to Detail
- Decision-Making
- Problem-solving aptitude
- Adaptability
- Professionalism
- Client Relations
Timeline
Administration Manager
Family Pet Centre Hazeldean
07.2024 - Current
Debt Collector/Invoicing Clerk & Administrator
Bourbon Eyewear
12.2023
Supervisor
CÚM BOOKS
06.2023 - 11.2023
Financial Administration Manager
Life and Brand Portfolio: Old Town Italy & La Parada Menlyn Maine
03.2022 - 04.2023
Financial Administration Manager
Life and Brand Portfolio: Tigers Milk Lynnwood Bridge
07.2019 - 02.2022
Afrikaans Hoër Meisies Pretoria
High School Diploma
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