Michelle du Toit
Ceres,WC
Summary
Organized and dedicated, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Assistant Administrator
CDC Engineer, Johan Louw
12.2024 - 01.2025
- Maintained digital databases, physical files and area logs.
Bodytec Instructor/ Personal Trainer
Yolandi Maherbe Van Dyk
03.2022 - 12.2024
- Health and injuries evaluation.
- Test the clients fitness ability to see how much he or she can handel.
- One on one fitness training with Bodytec machine.
Educational Assistant
Ceres Secondary School
11.2021 - 03.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained safety and security by overseeing students in recess environments.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
Administration/General Labor Worker
Shar Civil Engineer
02.2021 - 04.2021
- Performed general housekeeping and cleaning tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized information management by ensuring accurate record-keeping and diligent database administration.
Flight Stewardess
Emirates Airlines
02.2019 - 07.2019
- Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Answered passenger questions and provided solutions to issues arising during flights.
- Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Personal Trainer/Gym Receptionist
SweetSpot, Victor Hendricks
01.2016 - 11.2017
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Fitness And Conditioning Training
ETA College
Stellenbosch, South Africa 04.2001 -
High School Diploma -
Schoonspruit Secondary School
Malmesbury, South Africa 04.2001 -
Skills
- Microsoft Office Microsoft Excel, Microsoft Word
- Written and verbal communication skills
- Multitasking and prioritizing
- Ability to work under pressure
- Dependability
- Customer service
- Attention to detail
- Problem-solving
- Fitness Training/ Athletics/ Netball
Timeline
Assistant Administrator
CDC Engineer, Johan Louw
12.2024 - 01.2025
Bodytec Instructor/ Personal Trainer
Yolandi Maherbe Van Dyk
03.2022 - 12.2024
Educational Assistant
Ceres Secondary School
11.2021 - 03.2022
Administration/General Labor Worker
Shar Civil Engineer
02.2021 - 04.2021
Flight Stewardess
Emirates Airlines
02.2019 - 07.2019
Personal Trainer/Gym Receptionist
SweetSpot, Victor Hendricks
01.2016 - 11.2017
Fitness And Conditioning Training
ETA College
04.2001 -
High School Diploma -
Schoonspruit Secondary School
04.2001 -
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