Michelle Dibakwane
Administration
Alexandra,GP
Summary
Experienced with managing and improving operational workflows to support organisational goals. Utilizes project management skills to ensure timely and efficient completion of tasks. Knowledge of team collaboration and problem-solving techniques to address operational challenges. Skilled in project management, problem-solving, and team collaboration. Dependable in adapting to changing needs and ensuring seamless operations. Known for strategic thinking, effective communication, and delivering consistent results.
Overview
14
14
years of professional experience
Work History
Operations Administrator
TUHF Services
09.2021 - Current
- Client onboarding:
- Client identification collection (FICA)
- Document collection.
- Know Your Customer (KYC) and Anti-Money Laundering (AML).
- Risk Profiling, Sanctions and PEP Checks, Credit Checks.
- Client profile loan creation.
- Onboarding calls/meetings for a personal relationship.
- Ongoing compliance monitoring.
- Data Management and Reporting.
- Customer Service and Support.
- Technology and System Support: nCino, Docfox, Experian, Signiflow.
- Team Coordination and Support.
- Documentation and Record Keeping such as meeting minutes.
- Operational Strategy and Process Improvement
Admin/Personal Assistant
Magic Executives
06.2021 - 09.2021
- Established and compiled Business Plan for DTI submission.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organised information to assist in preparing presentations.
Office Administrator
Detnet
11.2020 - 04.2021
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance
- Direct incoming calls to internal personnel and departments, routing to relevant department
- Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Invoice requisition preparations for payment
- Managing the filing system
- Prepare and provide a weekly Business Tracker of staff attendance for Covid-19 purposes
- Ensure Covid-19 regulations are adhered to
- Prepare Metrofile filing system for all staff
- Monthly stock-taking and stationery replacement.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Manager
New Seasons
01.2020 - 03.2020
- Direct incoming calls to internal personnel and departments, routing to relevant department
- Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Manage office grocery by restocking supplies and placing purchase orders
- To maintain adequate stock levels
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance
- Invoice requisition preparations for payment
- Managing the filing system
- Responded to inquiries from callers seeking information.
Executive Assistant
Absa
10.2015 - 11.2018
- Diary Management – Setting up of meetings with: Stakeholders Direct reports Top Management Work/email time Personal time (e.g.gym/lunch) Branch Visits Mancos and Excos Training Off-sites
- Team Management – Assisting the rest of the team with:
- On boarding – Hardware and Software, parking, general access
- Booking of meeting rooms
- Assistance with Month End reporting
- Assistance with PD meetings
- Payment of invoices
- Cost Management – Payments: Invoice payments and follow ups Foreign payments Training payments Purchasing of stationery Supplier monthly payments (DSV, E4 Strategy, MCI, Deloitte) Maintenance of mandates and cost centers Request quotes from approved suppliers and generate purchase orders on
- Sap Follow up with vendors for the delivery of items
- Check the invoices against items received from vendors Obtain sign off on invoices from the cost center owner and submit to accounts payable for payment
- Follow up with accounts payable when vendors advise that they have not been paid
- Request proof of payment from Accounts Payable and send it to the vendor
- Minute taking – Recording Minutes and Action items Record actions and detailed yet simple action items so that everyone knows what is expected of them and by when
- Distribute minutes in time so that people can edit where necessary and work on actions in time
- Follow up with the team on progress of action items
- Travel Management: Arrange local and international flights through BCD Arrange accommodation and car rentals Manage itineraries to ensure smooth travels
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
Receptionist (Executive Level)
JCI / Drake and Scull
02.2012 - 10.2015
- Supporting CEO's and Chief of Staff's office.
- Office administration
- Booking meeting rooms, client suites and hot office for board meetings internal meetings and Exco meetings.
- Ensure catering is delivered on time and that items ordered are correct Promoting professional image of the company.
- Making travel arrangements and airport transfers
- Work closely with all service providers, so as to ensure swift response to all service requests.
- Invoicing petrol cards and claiming from ABSA fleet services.
- Sending and receiving documents using UTI for internal mail and DHL for international and domestic documents.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Executive Support -
UCT (Get Smarter)
06.2025
Property Investments and Practice - undefined
Wits Plus
03.2025
Business Administration - undefined
Imsimbi Training
02.2023
Film And TV Production - undefined
AFDA Some Varsity
01.2009
Matric - undefined
Waverley Girls’ High School
12.2008
Skills
Administrative support - Advanced
Operations support - Advanced
Schedule Management - Advanced
Customer support
Verbal and written communication
Logistics management
Document management
Proficient in nCino, Docfox, SAP, Signiflow, Experian
Customer engagement
Meeting coordination
Telephone etiquette
References
- Palesa, Lempe, Mentor and HR Manager, 081 771 6486, TUHF Services
- Boitumelo, Makoae, HRBP, 060 980 7321, Absa
Timeline
Operations Administrator
TUHF Services
09.2021 - Current
Admin/Personal Assistant
Magic Executives
06.2021 - 09.2021
Office Administrator
Detnet
11.2020 - 04.2021
Office Manager
New Seasons
01.2020 - 03.2020
Executive Assistant
Absa
10.2015 - 11.2018
Receptionist (Executive Level)
JCI / Drake and Scull
02.2012 - 10.2015
Property Investments and Practice - undefined
Wits Plus
Business Administration - undefined
Imsimbi Training
Film And TV Production - undefined
AFDA Some Varsity
Matric - undefined
Waverley Girls’ High School
Executive Support -
UCT (Get Smarter)