Deep breath work, Yoga & Meditation
Michelle Davids
Social Media Management
Cape Town
Summary
An aspiring entrepreneur & freelancer seeking a fulltime position which inspires further strengthening areas of development, and which motivates exponential growth and success.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Social Media Manager
Laszlo Van Leeuwen
South Africa
03.2023 - 07.2023
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Successfully built loyal following by consistently sharing valuable content that resonated with target audience.
Events Team Coordinator
House Of Waves
Costa Rica
03.2022 - 07.2022
- Developed strong client relationships, leading to repeat business and referrals from satisfied customers.
- Monitored event-related expenses closely, identifying cost-saving opportunities without sacrificing quality or attendee experience.
- Enhanced event attendance by implementing strategic marketing plans and promoting events through various channels.
- Maximized venue utilization through careful space planning, ensuring optimal flow for attendees during events.
- Boosted overall team efficiency by streamlining communication and collaboration among team members.
- Established effective partnerships with external organizations, broadening the reach of co-hosted events while reducing costs.
- Strengthened team cohesion by fostering an inclusive work environment where diverse perspectives were valued.
- Drove excellent guest service for events and conducted evaluations after completion.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Created, maintained and distributed event orders.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated florists, photographers, and musicians for events.
- Utilized social media to promote events and increase attendance.
Freelance Photographer
Various
Costa Rica
07.2022 - 03.2023
- Conducted pre-production meetings with clients to set expectations and create a shared vision for the final product, ensuring successful outcomes.
- Optimized image processing techniques, resulting in improved color accuracy and overall image quality for clients.
- Streamlined photo editing process, increasing efficiency and reducing turnaround time for clients.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
Neuroscience Research Assistant
Dr. Eva Otzen
Switzerland
08.2018 - 06.2019
- Adhered to ethical guidelines throughout all aspects of research activities, maintaining high standards of scientific integrity and promoting a culture of responsible conduct within the laboratory.
- Promoted public awareness and understanding of neuroscience research through participation in outreach events and educational presentations.
- Participated in lab meetings and journal clubs, presenting findings from ongoing projects as well as discussing relevant publications from other researchers.
- Maintained accurate records of all experiments according to established guidelines, ensuring data integrity for future analyses and reproducibility of results.
- Contributed to the development of novel therapeutic strategies for neurological disorders through comprehensive literature reviews and experimental design.
- Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques.
- Conducted experiments to evaluate the efficacy of drug treatments for various diseases.
- Performed data analysis and interpretation of results from clinical trials and epidemiological studies.
Small Business Owner
Maddy's Salon
Oman
10.2017 - 08.2018
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Secured funding for business expansion projects through persuasive presentations to investors or lenders.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Hired, trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Devised processes to boost long-term business success and increase profit levels.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
International Flight Attendant
Oman Air
Oman
05.2015 - 09.2017
- Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
- Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
- Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
- Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Responded to passenger emergencies to provide first aid.
- Used excellent customer service skills in addressing passengers' needs.
Customer Service Representative
Amazon
Cape Town
05.2014 - 03.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
Event Hostess
Casablanca
Cape Town
08.2013 - 04.2014
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
- Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Coordinated with catering teams to ensure timely delivery of food and beverages, enhancing overall guest satisfaction.
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
- Enhanced guest experience by providing exceptional and personalized service during events.
- Maintained comprehensive knowledge of all event offerings, enabling tailored recommendations based on individual client needs and preferences.
- Served as an ambassador for the venue, promoting its services and facilities to potential clients during events and networking opportunities.
- Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
- Assisted with special events by working premieres, private screenings and charity events.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Sales Events Coordinator
Winston Promotions
Cape Town
01.2010 - 07.2013
- Ensured smooth execution of all event activities by creating detailed timelines and assigning responsibilities to appropriate team members.
- Trained sales teams on event strategies and tactics to increase overall effectiveness in promoting products during events.
- Organized logistics details such as travel arrangements and accommodations for staff attending out-of-town sales events.
- Analyzed post-event data to identify areas of improvement for future planning and optimization of event performance.
- Enhanced brand visibility at trade shows by designing visually appealing booth displays that effectively showcased company products.
- Coordinated successful sales events by collaborating with cross-functional teams, including marketing, operations, and product management.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Trained and supervised event staff to complete tasks on time.
Promotions Team Member
Brandsrock
Cape Town
01.2010 - 07.2013
- Boosted customer engagement by organizing and executing promotional events.
- Generated leads and gathered valuable consumer data for further marketing efforts during promotions.
- Expanded brand reach by establishing positive connections with potential customers at events.
- Provided valuable feedback regarding the effectiveness of various promotional tactics to inform future strategy development.
- Implemented innovative approaches to increase visibility and memorability of brands at industry expos and trade shows.
- Provided exceptional customer service to drive satisfaction.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Maintained knowledge of current promotions and product features.
- Established and maintained positive relationships with customers.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
Event Hostess
More2explore
Cape Town
01.2010 - 07.2013
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
- Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
- Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Greeted guests and welcomed patrons in support of company service policy.
- Hung up movie posters, banners and decorations for promotional events.
- Assisted with special events by working premieres, private screenings and charity events.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
Restaurant Hostess
One Huisie
West Coast, Cape Town
12.2008 - 01.2010
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Model
Topco
Cape Town
02.2004 - 06.2006
- Collaborated with photographers and stylists for visually compelling photoshoots, resulting in increased publication features.
- Elevated brand recognition by participating in high-profile fashion shows and ad campaigns.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
Education
No Degree - Social Media Marketing Management
Udemy
Online 04.2001 -
Diploma In BioNeuroFeedback Therapy - BioNeuroFeedback
BioNeuroFeedback Institute
Switzerland 01.2019
TEFL Certification - Teaching English As A Second Language
TEFL
Online2018
UCT Short Course Certification - Web Design
University of Cape Town
Online2018
Diploma - Marketing
Cape Peninsula University of Technology
South Africa 2012
Diploma - Highschool
Fairbairn College
South Africa 12.2008
Skills
Positive Attitude
Verbal and written communication
Goal Planning
Attention to Detail
Networking and relationship building
Critical Thinking
Problem-Solving
Active Listening
Adaptability and Flexibility
Effective Communication
Organizational Skills
Time Management
Professional Demeanor
Time management abilities
Decision-Making
Multitasking Abilities
Event Promotion
Social Listening
Multicultural Sensitivity
Relationship Building
Market Research
Social Media Strategy
Computer Proficiency
Self Motivation
Customer Relationship Management
Performance Tracking
Social Media and Promotions
Community Engagement
Interests
Photography
Traveling
Timeline
Social Media Manager
Laszlo Van Leeuwen
03.2023 - 07.2023
Freelance Photographer
Various
07.2022 - 03.2023
Events Team Coordinator
House Of Waves
03.2022 - 07.2022
Neuroscience Research Assistant
Dr. Eva Otzen
08.2018 - 06.2019
Small Business Owner
Maddy's Salon
10.2017 - 08.2018
International Flight Attendant
Oman Air
05.2015 - 09.2017
Customer Service Representative
Amazon
05.2014 - 03.2015
Event Hostess
Casablanca
08.2013 - 04.2014
Sales Events Coordinator
Winston Promotions
01.2010 - 07.2013
Promotions Team Member
Brandsrock
01.2010 - 07.2013
Event Hostess
More2explore
01.2010 - 07.2013
Restaurant Hostess
One Huisie
12.2008 - 01.2010
Model
Topco
02.2004 - 06.2006
No Degree - Social Media Marketing Management
Udemy
04.2001 -
Diploma In BioNeuroFeedback Therapy - BioNeuroFeedback
BioNeuroFeedback Institute
TEFL Certification - Teaching English As A Second Language
TEFL
UCT Short Course Certification - Web Design
University of Cape Town
Diploma - Marketing
Cape Peninsula University of Technology
Diploma - Highschool
Fairbairn College