Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Michelle Davids

Social Media Management
Cape Town

Summary

An aspiring entrepreneur & freelancer seeking a fulltime position which inspires further strengthening areas of development, and which motivates exponential growth and success.

Overview

19
19
years of professional experience
2
2
Languages

Work History

Social Media Manager

Laszlo Van Leeuwen
03.2023 - 07.2023
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Successfully built loyal following by consistently sharing valuable content that resonated with target audience.

Events Team Coordinator

House Of Waves
03.2022 - 07.2022
  • Developed strong client relationships, leading to repeat business and referrals from satisfied customers.
  • Monitored event-related expenses closely, identifying cost-saving opportunities without sacrificing quality or attendee experience.
  • Enhanced event attendance by implementing strategic marketing plans and promoting events through various channels.
  • Maximized venue utilization through careful space planning, ensuring optimal flow for attendees during events.
  • Boosted overall team efficiency by streamlining communication and collaboration among team members.
  • Established effective partnerships with external organizations, broadening the reach of co-hosted events while reducing costs.
  • Strengthened team cohesion by fostering an inclusive work environment where diverse perspectives were valued.
  • Drove excellent guest service for events and conducted evaluations after completion.
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.
  • Created, maintained and distributed event orders.
  • Performed event coordination for larger parties and gatherings.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated florists, photographers, and musicians for events.
  • Utilized social media to promote events and increase attendance.

Freelance Photographer

Various
07.2022 - 03.2023
  • Conducted pre-production meetings with clients to set expectations and create a shared vision for the final product, ensuring successful outcomes.
  • Optimized image processing techniques, resulting in improved color accuracy and overall image quality for clients.
  • Streamlined photo editing process, increasing efficiency and reducing turnaround time for clients.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.

Neuroscience Research Assistant

Dr. Eva Otzen
08.2018 - 06.2019
  • Adhered to ethical guidelines throughout all aspects of research activities, maintaining high standards of scientific integrity and promoting a culture of responsible conduct within the laboratory.
  • Promoted public awareness and understanding of neuroscience research through participation in outreach events and educational presentations.
  • Participated in lab meetings and journal clubs, presenting findings from ongoing projects as well as discussing relevant publications from other researchers.
  • Maintained accurate records of all experiments according to established guidelines, ensuring data integrity for future analyses and reproducibility of results.
  • Contributed to the development of novel therapeutic strategies for neurological disorders through comprehensive literature reviews and experimental design.
  • Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques.
  • Conducted experiments to evaluate the efficacy of drug treatments for various diseases.
  • Performed data analysis and interpretation of results from clinical trials and epidemiological studies.

Small Business Owner

Maddy's Salon
10.2017 - 08.2018
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Secured funding for business expansion projects through persuasive presentations to investors or lenders.
  • Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Hired, trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Devised processes to boost long-term business success and increase profit levels.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Demonstrated product presentations to prospective customers to showcase features, benefits and value.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

International Flight Attendant

Oman Air
05.2015 - 09.2017
  • Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
  • Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
  • Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
  • Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
  • Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
  • Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.
  • Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
  • Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
  • Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Responded to passenger emergencies to provide first aid.
  • Used excellent customer service skills in addressing passengers' needs.

Customer Service Representative

Amazon
05.2014 - 03.2015
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.

Event Hostess

Casablanca
08.2013 - 04.2014
  • Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
  • Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
  • Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
  • Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
  • Coordinated with catering teams to ensure timely delivery of food and beverages, enhancing overall guest satisfaction.
  • Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
  • Enhanced guest experience by providing exceptional and personalized service during events.
  • Maintained comprehensive knowledge of all event offerings, enabling tailored recommendations based on individual client needs and preferences.
  • Served as an ambassador for the venue, promoting its services and facilities to potential clients during events and networking opportunities.
  • Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
  • Assisted with special events by working premieres, private screenings and charity events.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.

Sales Events Coordinator

Winston Promotions
01.2010 - 07.2013
  • Ensured smooth execution of all event activities by creating detailed timelines and assigning responsibilities to appropriate team members.
  • Trained sales teams on event strategies and tactics to increase overall effectiveness in promoting products during events.
  • Organized logistics details such as travel arrangements and accommodations for staff attending out-of-town sales events.
  • Analyzed post-event data to identify areas of improvement for future planning and optimization of event performance.
  • Enhanced brand visibility at trade shows by designing visually appealing booth displays that effectively showcased company products.
  • Coordinated successful sales events by collaborating with cross-functional teams, including marketing, operations, and product management.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Trained and supervised event staff to complete tasks on time.

Promotions Team Member

Brandsrock
01.2010 - 07.2013
  • Boosted customer engagement by organizing and executing promotional events.
  • Generated leads and gathered valuable consumer data for further marketing efforts during promotions.
  • Expanded brand reach by establishing positive connections with potential customers at events.
  • Provided valuable feedback regarding the effectiveness of various promotional tactics to inform future strategy development.
  • Implemented innovative approaches to increase visibility and memorability of brands at industry expos and trade shows.
  • Provided exceptional customer service to drive satisfaction.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Maintained knowledge of current promotions and product features.
  • Established and maintained positive relationships with customers.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.

Event Hostess

More2explore
01.2010 - 07.2013
  • Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
  • Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
  • Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
  • Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Hung up movie posters, banners and decorations for promotional events.
  • Assisted with special events by working premieres, private screenings and charity events.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.

Restaurant Hostess

One Huisie
12.2008 - 01.2010
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Model

Topco
02.2004 - 06.2006
  • Collaborated with photographers and stylists for visually compelling photoshoots, resulting in increased publication features.
  • Elevated brand recognition by participating in high-profile fashion shows and ad campaigns.
  • Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
  • Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.

Education

No Degree - Social Media Marketing Management

Udemy
Online
04.2001 -

Diploma In BioNeuroFeedback Therapy - BioNeuroFeedback

BioNeuroFeedback Institute
Switzerland
01.2019

TEFL Certification - Teaching English As A Second Language

TEFL
Online
2018

UCT Short Course Certification - Web Design

University of Cape Town
Online
2018

Diploma - Marketing

Cape Peninsula University of Technology
South Africa
2012

Diploma - Highschool

Fairbairn College
South Africa
12.2008

Skills

    Positive Attitude

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Interests

Deep breath work, Yoga & Meditation

Photography

Traveling

Timeline

Social Media Manager

Laszlo Van Leeuwen
03.2023 - 07.2023

Freelance Photographer

Various
07.2022 - 03.2023

Events Team Coordinator

House Of Waves
03.2022 - 07.2022

Neuroscience Research Assistant

Dr. Eva Otzen
08.2018 - 06.2019

Small Business Owner

Maddy's Salon
10.2017 - 08.2018

International Flight Attendant

Oman Air
05.2015 - 09.2017

Customer Service Representative

Amazon
05.2014 - 03.2015

Event Hostess

Casablanca
08.2013 - 04.2014

Sales Events Coordinator

Winston Promotions
01.2010 - 07.2013

Promotions Team Member

Brandsrock
01.2010 - 07.2013

Event Hostess

More2explore
01.2010 - 07.2013

Restaurant Hostess

One Huisie
12.2008 - 01.2010

Model

Topco
02.2004 - 06.2006

No Degree - Social Media Marketing Management

Udemy
04.2001 -

Diploma In BioNeuroFeedback Therapy - BioNeuroFeedback

BioNeuroFeedback Institute

TEFL Certification - Teaching English As A Second Language

TEFL

UCT Short Course Certification - Web Design

University of Cape Town

Diploma - Marketing

Cape Peninsula University of Technology

Diploma - Highschool

Fairbairn College

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