Michelle Buytendag
Johannesburg
Summary
Experienced administrative professional with a good background in financial transaction management, switchboard operation, and customer service. Proven ability to handle multiple responsibilities efficiently, ensuring smooth office operations in a fast-paced retail environments.
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Receptionist
Dr S Koen, Gynecologist
Midstream Centurion
09.2022 - 01.2026
- Greeted and assisted patients, ensuring a professional and welcoming first point of contact for the practice.
- Managed incoming calls and directed them appropriately, supporting efficient communication within the office.
- Maintained and organized the reception area, ensuring a tidy and professional environment at all times.
- Managed the booking of patients, and confirmations.
- Send out prescriptions and handled patient queries based on the doctor feedback.
Admin Manager
Dis-Chem
Johannesburg
04.2015 - 02.2018
- Managed office administration and ensured smooth day-to-day operations within a busy retail environment.
- Coordinated communication between departments and external stakeholders to support organisational objectives.
- Implemented and maintained effective administrative systems and procedures to enhance operational efficiency.
Post Basic Pharmacist Assistant
Dis-Chem
Johannesburg
01.2011 - 03.2015
- Processed and verified pharmaceutical prescriptions under the supervision of pharmacists to ensure accuracy and compliance with legal requirements.
- Maintained meticulous records of medication inventory, monitoring stock levels and expiry dates to support efficient dispensary operations.
- Assisted customers with inquiries related to medication availability, dosages, and over-the-counter products, ensuring high standards of customer service.
Till Supervisor
Dis-Chem
Johannesburg
12.2006 - 12.2010
- Conducted daily cash audits and ensured accurate reconciliation of till floats at shift end.
- Implemented effective cash handling policies that improved audit outcomes and reduced till discrepancies.
- Provided leadership and motivation to till staff, fostering a collaborative and efficient team environment.
Till Supervisor
Clicks
Johannesburg
11.2005 - 11.2006
- Coordinated with finance and stock teams to reconcile discrepancies and manage inventory.
- Resolved customer complaints and issue at tills, maintaining high levels of customer satisfaction.
- Organized staff schedules and delegated tasks to optimize shift productivity and coverage.
Front shop Manager
Galleria Linkmax Pharmacy
Johannesburg
01.2005 - 10.2005
- Led a front shop team to deliver exceptional customer service and maintain operational efficiency.
- Coordinated daily opening and closing procedures, ensuring compliance with company standards and safety regulations.
- Managed stock levels and performed regular inventory checks to maintain product availability and minimize shrinkage.
Till Supervisor
Galleria Linkmax Pharmacy
Johannesburg
09.2004 - 12.2004
- Supervised and trained till operators to ensure efficient and accurate cash handling during shifts.
- Monitored daily cash flow and prepared detailed reports for seniors management.
- Implemented till procedures and controls to reduce errors and prevent theft.
Cashier, Switchboard Operator & C.O.D Clerk
Galleria Linkmax Pharmacy
Johannesburg
02.2004 - 10.2004
- Handled large volumes of cash transactions with precision and maintained accurate financial records.
- Operated the main switchboard, ensuring all internal and external calls were efficiently routed.
- Executed C.O.D payment processing, coordinating between customers and delivery teams to confirm payments.
Education
Matric -
Hoërskool Roodepoort
JohannesburgLegal Secretary -
Roodepoort College
JohannesburgSkills
- Cash handling
- Switchboard operation
- Payment processing
- Procedural implementation
- Cash flow monitoring
- Theft prevention
- Attention to detail
- Leadership
Certification
Honorate Doctorate degree in Theology, 10/01/25, Awarded in recognition of exemplary leadership and ethical standards in community service. Honoured for significant academic achievement in the field of Theology with focus on administrative applications.
Accomplishments
- Minimizing discrepancies and enhancing financial reliability with stock takes.
- Efficient communication flow within retail companies.
- Supervised and trained a team of 15 till operators, improving cash handling efficiency and reducing errors.
- Coordinated C.O.D processes.
Personal Information
- Date of Birth: 05/09/82
- Gender: Female
Extracurricular Activities
Volunteering & Community Service, Johannesburg, 01/01/25, 12/31/25, Assisted in organizing neighbourhood clean-up campaigns, liaising with volunteers and local authorities to ensure successful community engagement.
Languages
- English
- Afrikaans
- English
Ethnicity
White
Languages
Afrikaans
First Language
English
Upper Intermediate
B2
Timeline
Receptionist
Dr S Koen, Gynecologist
09.2022 - 01.2026
Admin Manager
Dis-Chem
04.2015 - 02.2018
Post Basic Pharmacist Assistant
Dis-Chem
01.2011 - 03.2015
Till Supervisor
Dis-Chem
12.2006 - 12.2010
Till Supervisor
Clicks
11.2005 - 11.2006
Front shop Manager
Galleria Linkmax Pharmacy
01.2005 - 10.2005
Till Supervisor
Galleria Linkmax Pharmacy
09.2004 - 12.2004
Cashier, Switchboard Operator & C.O.D Clerk
Galleria Linkmax Pharmacy
02.2004 - 10.2004
Matric -
Hoërskool Roodepoort
Legal Secretary -
Roodepoort College