Giselle Lannas
Senior Corporate Travel Consultant
Durban
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts.
Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am looking for and to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Language
Work History
Senior Business Travel Consultant
Munro's Travel
10.2022 - Current
- Enhanced company reputation by consistently delivering exceptional service quality across all aspects of the client experience
- Evaluated performance metrics regularly, implementing changes as necessary to improve results over time
- Developed strong relationships with suppliers to ensure the best prices and services for clients
- Increased client satisfaction by providing tailored travel solutions and personalized recommendations
- Identified opportunities for upselling additional services to existing customers, generating increased revenue without sacrificing satisfaction levels
Travel Counsellor
Amex Global Business Travel
05.2022 - 10.2022
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries
- Monitored world events closely to advise clients on potential travel risks and provide alternative options when necessary
- Utilized various booking platforms to efficiently arrange flights, accommodations, transportation, and activities for clients
OOH Business Travel Consultant
FCM Travel Solutions
03.2022 - 05.2022
- Analyzed client spending patterns to identify opportunities for additional cost savings or process improvements
Resolution Executive
Loveholidays
08.2021 - 10.2021
- Improved customer retention through consistent delivery of exceptional service and support
Retail Travel Supervisor
Comair LTD
01.2018 - 09.2020
- Enhanced customer satisfaction by efficiently managing travel bookings and check ins
- Managed a diverse team of travel professionals, fostering a positive work environment that encouraged collaboration and innovation
Senior Corporate Travel Consultant
Comair LTD
03.2015 - 12.2017
- Developed comprehensive risk management strategies for clients traveling to high-risk regions or during times of crisis
- Streamlined travel processes for increased efficiency through meticulous organization and attention to detail
- Implemented cost-saving measures by analyzing and optimizing clients'' travel spending patterns
Senior Leisure Travel Consultant
Harvey World Travel (T/A Gateway Travel and Tours)
12.2004 - 01.2010
- Worked closely with marketing teams on creating enticing promotional materials that garnered interest from potential clientele
- Organized group trips effectively by coordinating all logistics and managing special requests from participants
- Collaborated with suppliers to negotiate exclusive deals, ensuring clients received the best value for their budget
Senior Corporate Travel Consultant
Phileas Fogg Travel
12.2002 - 04.2004
- Developed comprehensive risk management strategies for clients traveling to high-risk regions or during times of crisis
- Streamlined travel processes for increased efficiency through meticulous organization and attention to detail
- Implemented cost-saving measures by analyzing and optimizing clients'' travel spending patterns
Corporate Travel Consultant
Rennies Travel
12.2002 - 04.2004
- Arranged travel accommodations for groups, couples and executive clients
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments
- Booked transportation and coordinated schedules for conferences and meetings
- Coordinated special requests from clients such as meeting room bookings or event tickets procurement, delivering comprehensive support beyond standard itineraries
Tours Consultant
Safari Consultants
12.1999 - 11.2000
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences
- Maintained accurate records of all transactions, guaranteeing accountability within financial reporting processes
Education
Some College (No Degree) -
04.2001 - 1994.01
A'level - undefined
Diploma Travel and Tourism - undefined
Skills
Ethicalundefined
Uk Immigration Status
UK Ancestral VISA - work permitted.
Personal Information
- Nationality: South African Citizen
- Driving License: Hold a clean driver's licence.
- Marital Status: Married
Timeline
Senior Business Travel Consultant - Munro's Travel
10.2022 - Current
Travel Counsellor - Amex Global Business Travel
05.2022 - 10.2022
OOH Business Travel Consultant - FCM Travel Solutions
03.2022 - 05.2022
Resolution Executive - Loveholidays
08.2021 - 10.2021
Retail Travel Supervisor - Comair LTD
01.2018 - 09.2020
Senior Corporate Travel Consultant - Comair LTD
03.2015 - 12.2017
Senior Leisure Travel Consultant - Harvey World Travel (T/A Gateway Travel and Tours)
12.2004 - 01.2010
Senior Corporate Travel Consultant - Phileas Fogg Travel
12.2002 - 04.2004
Corporate Travel Consultant - Rennies Travel
12.2002 - 04.2004
Dominican Convent Private High School - Some College (No Degree),
04.2001 - 1994.01
Tours Consultant - Safari Consultants
12.1999 - 11.2000
ILSA International College - A'level,
Varsity College - Diploma Travel and Tourism,
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