Giselle Lannas
Senior Corporate Travel Consultant
Durban
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts.
Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am looking for and to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Language
Work History
Senior Business Travel Consultant
Munro's Travel
10.2022 - Current
- Enhanced company reputation by consistently delivering exceptional service quality across all aspects of the client experience
- Evaluated performance metrics regularly, implementing changes as necessary to improve results over time
- Developed strong relationships with suppliers to ensure the best prices and services for clients
- Increased client satisfaction by providing tailored travel solutions and personalized recommendations
- Identified opportunities for upselling additional services to existing customers, generating increased revenue without sacrificing satisfaction levels
Travel Counsellor
Amex Global Business Travel
05.2022 - 10.2022
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries
- Monitored world events closely to advise clients on potential travel risks and provide alternative options when necessary
- Utilized various booking platforms to efficiently arrange flights, accommodations, transportation, and activities for clients
OOH Business Travel Consultant
FCM Travel Solutions
03.2022 - 05.2022
- Analyzed client spending patterns to identify opportunities for additional cost savings or process improvements
Resolution Executive
Loveholidays
08.2021 - 10.2021
- Improved customer retention through consistent delivery of exceptional service and support
Retail Travel Supervisor
Comair LTD
01.2018 - 09.2020
- Enhanced customer satisfaction by efficiently managing travel bookings and check ins
- Managed a diverse team of travel professionals, fostering a positive work environment that encouraged collaboration and innovation
Senior Corporate Travel Consultant
Comair LTD
03.2015 - 12.2017
- Developed comprehensive risk management strategies for clients traveling to high-risk regions or during times of crisis
- Streamlined travel processes for increased efficiency through meticulous organization and attention to detail
- Implemented cost-saving measures by analyzing and optimizing clients'' travel spending patterns
Senior Leisure Travel Consultant
Harvey World Travel (T/A Gateway Travel and Tours)
12.2004 - 01.2010
- Worked closely with marketing teams on creating enticing promotional materials that garnered interest from potential clientele
- Organized group trips effectively by coordinating all logistics and managing special requests from participants
- Collaborated with suppliers to negotiate exclusive deals, ensuring clients received the best value for their budget
Senior Corporate Travel Consultant
Phileas Fogg Travel
12.2002 - 04.2004
- Developed comprehensive risk management strategies for clients traveling to high-risk regions or during times of crisis
- Streamlined travel processes for increased efficiency through meticulous organization and attention to detail
- Implemented cost-saving measures by analyzing and optimizing clients'' travel spending patterns
Corporate Travel Consultant
Rennies Travel
12.2002 - 04.2004
- Arranged travel accommodations for groups, couples and executive clients
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments
- Booked transportation and coordinated schedules for conferences and meetings
- Coordinated special requests from clients such as meeting room bookings or event tickets procurement, delivering comprehensive support beyond standard itineraries
Tours Consultant
Safari Consultants
12.1999 - 11.2000
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences
- Maintained accurate records of all transactions, guaranteeing accountability within financial reporting processes
Education
Some College (No Degree) -
04.2001 - 01.1994
A'level - undefined
Diploma Travel and Tourism - undefined
Skills
EthicalGoal DrivenOrganizedCustomer focusedExcellent interpersonal and communication skillsAbility to manage travel plans and organize tasks effectivelyWorking knowledge of Microsoft Office ApplicationsReceptive to new ideas and other people's insightsGDS expertise in Amadeus Galileo & Sabre
Uk Immigration Status
UK Ancestral VISA - work permitted.
Personal Information
- Nationality: South African Citizen
- Driving License: Hold a clean driver's licence.
- Marital Status: Married
Timeline
Senior Business Travel Consultant - Munro's Travel
10.2022 - Current
Travel Counsellor - Amex Global Business Travel
05.2022 - 10.2022
OOH Business Travel Consultant - FCM Travel Solutions
03.2022 - 05.2022
Resolution Executive - Loveholidays
08.2021 - 10.2021
Retail Travel Supervisor - Comair LTD
01.2018 - 09.2020
Senior Corporate Travel Consultant - Comair LTD
03.2015 - 12.2017
Senior Leisure Travel Consultant - Harvey World Travel (T/A Gateway Travel and Tours)
12.2004 - 01.2010
Senior Corporate Travel Consultant - Phileas Fogg Travel
12.2002 - 04.2004
Corporate Travel Consultant - Rennies Travel
12.2002 - 04.2004
Dominican Convent Private High School - Some College (No Degree),
04.2001 - 01.1994
Tours Consultant - Safari Consultants
12.1999 - 11.2000
ILSA International College - A'level,
Varsity College - Diploma Travel and Tourism,