Michelle Beetge
Training And Development Specialist
Glen Anil
Summary
Dedicated Training and Development professional with history of meeting company goals utilising consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
14
14
Certificates
Work History
Regional Representative South
PASMA (Prefabricated Access Suppliers and Manufacturers Association UK
Durban North
01.2018 - Current
- Tippled the number of members and sign ups within the first year;
- Provide support services to existing members including web support, marketing and training promotions;
- Representation at Tower chamber committee meetings for the Institute for Work at Height to guide and implement strategies to further industry;
- Representation at SABS Technical committee meetings contributing to the development, adoption and recommendations for international standards adoption;
- Advising on international benchmarking for training standards for aluminum towers and ladders.
Training and Development Speciliast
Coppertop Consulting
Durban
01.2018 - Current
- Design and development of Training Curriculums and qualifications, including Learner guides, Portfolios, Assessment tools, Assessor guides, Facilitator Guides, alignment to standards
- Continuous quality assurance of training material and lesson plans including planned delivery methods;
- Design and development of the Quality Management System, including implementation, reviews and amendments, etc; resulting in clients businesses better efficiency
- Specialist in fall protection advising on equipment for use;
- Acting on behalf of my clients to build relationships with government and local education authorities to gain accreditation and registration.
- QCTO (Quality Council for Trades and Occupations) learning material development for Occupational Qualifications;
- RPL Assessment Toolkit developments;
- External Moderation, audit and verification services provided to Services Seta, W&R SETA (Wholesale and Retail SETA), Food and BEV SETA, TETA (Transport SETA);
- External Moderation, Training Provider Audits and Learning material audit services provided to Institute for Work at Height;
- Exceeded goals through effective task prioritisation and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Conducted research, gathered information from multiple sources and presented results.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Prepared variety of different written communications, reports and documents.
Learning Material Developer Contract
JT&A
Durban
01.2018 - 11.2020
- Design and development of Training toolboxes, including Learner guides, Portfolios, Assessment tools, Assessor guides, Facilitator Guides, alignment to standards;
- Quality assurance of training material and lesson plans including planned delivery methods;
- Learning material development for unit standards, vocations and occupational qualifications
- RPL Assessment Toolkit developments (Sample material can be requested for CV
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
Speciliast Consultant (Quality)
WACO Africa
Durban
01.2018 - 03.2020
- Design and development of Training toolboxes, including Learner guides, Portfolios, Assessment tools, Assessor guides, Facilitator Guides, alignment to standards.
- Quality assurance of training material and lesson plans including planned delivery methods.
- Specialist in fall protection advising on equipment for use.
- Facilitate quality audits for the training academy for accreditation and registrations with professional bodies.
- Managing of RPL applications and assessments as well as the RPL process.
- Design and development of the Quality Management System, including implementation, reviews and amendments, etc.
- Correspondence with the SETA’s including extension of scope applications, assessor and moderator applications and system administration if any.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Quality Specialist
WACO Africa
Johannesburg
01.2016 - 01.2018
- Design and development of Training toolboxes, including Learner guides, Portfolios, Assessment tools, Assessor guides, Facilitator Guides, alignment to standards.
- Quality assurance of training material and lesson plans including planned delivery methods.
- Facilitate quality audits for the training academy for accreditation and registrations with professional bodies.
- Communicating with customers and clients on a daily basis as needed.
- Managing of RPL applications and assessments as well as the RPL process.
- Design and development of the Quality Management System, including implementation, reviews and amendments, etc;
- Built relationships with local education quality assurance bodies to ensure continuous compliance to accreditation requirements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Addressed non-conformance issues, pausing production to correct errors.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Monitored product standards and quality-control programs.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Analyzed quality and performance data to support operational decision-making.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Promoted adherence to quality standards by educating personnel on quality control.
Business Unit Leader (Manager)
Heightsafety Training Academy
Midrand
02.2016 - 07.2016
- Compiled management reports and sales figures weekly, monthly and quarterly, used to plan future strategies for the business.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving issues.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managing the staff’s productivity on a day-to-day basis
- Business plan kept up to date with new goals and objectives planned and achieved annually.
- Logistically coordinating national branches productivity and staffing requirements.
- Quality assurance of training including site visits, moderations, reviews and evaluations resulting in customer satisfaction and learners progressing on a career path.
- Design and development of the Quality management system with annual reviews, amendments and implementation to ensure process driven systems result in high productivity and satisfied customers.
- Correspondence with the Professional Body (Institute for Work at Height) on all industry matters.
- Maintaining HR compliance within the organisation.
- Monthly vehicle inspections to comply with Mines Health and Safety Act
- Quarterly equipment audits to comply with Occupational Health and Safety Act
- Annual stock-take of building assets and training equipment
- Responsibility for monthly and annual budget compliance including innovative strategies to improve costs versus productivity.
- Negotiating contracts with suppliers and other stakeholders to ensure the best possible service is provided to the company while sticking within budget.
Business Development Advisor
Heightsafety Training Academy
Durban
03.2013 - 01.2016
- Audit and reviews on manufacturing processes to ensure compliance to certifying bodies regulations.
- Design and development of the Quality management system with annual reviews and amendments.
- Compiled tender submissions for government and other projects including cost calculations and technical information.
- General Administration functions such as filing, memos, minute taking, etc
- Quotations, Purchase orders, Invoices, etc. on Pastel Sage and Safe Online.
- Communicated with local organizations to build networks and develop leads.
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
- Met with current clients to assess needs and develop improvement plans.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Leveraged effective networking strategies to generate new business opportunities.
- Exceeded target individual average revenue goals year over year.
- Compiled product and customer data to generate informed profit projections.
- Negotiated contracts and closed sales with new and existing clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Managed resource allocation to align with sales objectives and strengthen profit opportunities.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Consulted with product development teams to enhance products based on customer interest data.
- Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.
- Negotiated, prepared and signed contracts with clients.
- ISO 9001 implementation reviews to ensure businesses comply with internal quality procedures.
Executive Assistant
CSSI and Cipherwave
Midrandq
08.2011 - 02.2013
- PA for the 2 Directors
- Diary management, international travel and preparing for meetings
- Implementing Director assigned tasks to allocated staff
- Coordinating the new office renovations
- Tenant management on behalf of the directors
- Used advanced software to prepare documents, reports and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Facilitated training and onboarding for incoming office staff.
- Created expense reports, budgets and filing systems for management team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed and reviewed filing and office systems.
- Wrote reports, executive summaries and newsletters.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Worked with senior management to initiate new projects and assist in various processes.
General Manager
Heightsafety Training Academy
Midrand
07.2008 - 08.2011
- Managing staff’s productivity on a day-to-day basis
- Logistically coordinating 7 branches nationwide.
- Quality assurance of training presented including site visits, moderations, reviews and evaluations
- Design and development of the Quality management system with annual reviews and amendments and implementation.
- Correspondence with the Professional Body (Institute for Work at Height) on all industry matters (I am a member on the board for fall arrest)
- Annual stock-take of building assets and training equipment
- Communicating with customers and clients on a daily basis.
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Evaluated suppliers to maintain cost controls and improve operations.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Identified trends in customer marketplaces to develop valuable solutions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations and contract details.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
Education
National Diploma - Education And Training Development
Institute For People Development
Midrand 02.2009 - 05.2011
BCOMM HR Management - Human Resources Management
Mancosa
Durban 01.2018 - Current
Skills
Representative experience
Teambuilding
Flexible and Adaptable
Good Telephone Etiquette
Organization and Time Management
Problem-Solving
Critical Thinking
Training and Development
Teamwork and Collaboration
MS Office
Certification
MSDS Prevention Course (Institute of Ergonomics Canada)
Affiliations
- Committee member at the South African Bureaux of Standards, Technical Committee for Personal Protective Equipment (TC 094) and Mobile Equipment (TC 214)
- Member of the Working at Height Guidelines committee representing Fall Arrest, Fall Prevention and Fall Protection,
- Scaffolding and mobile towers final editing committee member;
- Vice-Chairman of the Fall Protection Chamber at the Institute for Work at Height, elected August 2016;
- Chairman of the Fall Protection Chamber at the Institute for Work at Height, elected August 2018 till present;
- Member on the Skills and Ratification Committee at the Institute for Work at Height
Additional Information
- Identity Number:
Accomplishments
- Collaborated with a team of Subject Matter Experts in developing and publication the Working at Height Safely Guidelines
- Published newsletters for Engineering News Magazine for the Work at Height Sector
- Appointed at the Chairperson for the Fall Protection Chamber at the Institute for Work at Height
- Presented to audiences at the Safetember campaign hosted by FEM. 2 years running
- Hosted the Work at Height Theatre at the African Occupational Health and Safety Expo 3 years in a row.
- Requested to be speaker at MBA seminar for confined space in 2021
Timeline
BCOMM HR Management - Human Resources Management
Mancosa
01.2018 - Current
Regional Representative South
PASMA (Prefabricated Access Suppliers and Manufacturers Association UK
01.2018 - Current
Training and Development Speciliast
Coppertop Consulting
01.2018 - Current
Learning Material Developer Contract
JT&A
01.2018 - 11.2020
Speciliast Consultant (Quality)
WACO Africa
01.2018 - 03.2020
Business Unit Leader (Manager)
Heightsafety Training Academy
02.2016 - 07.2016
Quality Specialist
WACO Africa
01.2016 - 01.2018
Business Development Advisor
Heightsafety Training Academy
03.2013 - 01.2016
Executive Assistant
CSSI and Cipherwave
08.2011 - 02.2013
National Diploma - Education And Training Development
Institute For People Development
02.2009 - 05.2011
General Manager
Heightsafety Training Academy
07.2008 - 08.2011