Michelle Bartlett

Work History

Sales Consultant

Albion Press

Cape Town

06.2020 - Current

Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Maximized customer retention by resolving issues quickly.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Maintained sense of urgency in answering customer questions and requests through email or voice message.
Responded to telephone and in-person requests for information.
Followed up with existing customers to provide additional support and address concerns.
Evaluated customer purchase requirements and recommended best-fit company offerings.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Director /Owner/Operator

ItemControl

Cape Town

05.2013 - 05.2020

Monitored office workflow and administrative processes to keep operations running smoothly.
Worked closely with organizational leadership and to guide operational strategy.
Evaluated suppliers to maintain cost controls and improve operations.
Managed day-to-day business operations.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Consulted with customers to assess needs and propose optimal solutions.
Generated revenues yearly and effectively capitalized on industry growth.
Discovered areas of improvement by generating quarterly operational and sales reports.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Established foundational processes for business operations.
Trained and developed team members to build human capital.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Put together realistic budgets based upon costs and fees for successfully operating business.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Introduced new methods, practices, and systems to reduce turnaround time.
Performed statistical analyses to gather data for operational and forecast team needs.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Assessed damaged materials and notified maintenance personnel of needed repairs.
Prepared annual budgets with controls to prevent overages.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Managed daily operations while overseeing multiple locations to foster increased productivity.
Evaluated company documentation to verify alignment with regulatory requirements.
Oversaw supply chain functions to verify inventory levels and budget adherence.
Monitored and coordinated workflows to optimize resources.
Assisted with sales and marketing strategies to foster achievement of revenue goals.

Operations Manager

Itemwise

Cape Town

04.2012 - 05.2013

Introduced new methods, practices, and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and implemented strategies to maximize customer satisfaction.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Directed initiatives to improve work environment, company culture or overall business strategy.
Supervised operations staff and kept employees compliant with company policies and procedures.
Analyzed and reported on key performance metrics to senior management.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Mitigated business risks by working closely with staff members and assessing performance.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reported issues to higher management with great detail.
Assisted in recruiting, hiring and training of team members.
Trained new employees on proper protocols and customer service standards.

Sales Consultant

Itemwise

Cape Town

06.2010 - 03.2012

Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Maximized customer retention by resolving issues quickly.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Maintained sense of urgency in answering customer questions and requests through email or voice message.
Responded to telephone and in-person requests for information.
Followed up with existing customers to provide additional support and address concerns.
Evaluated customer purchase requirements and recommended best-fit company offerings.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Tour Consultant

Highline Tours & Travel

Cape Town

05.2009 - 05.2010

Arranged travel accommodations for groups, couples, executives, and special needs clients.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Collaborated with colleagues to create and promote special travel packages.
Conducted market research to investigate potential new travel destinations.
Followed up with customers to increase customer service with travel plans.
Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
Promoted dedicated customer service and support by promptly resolving customer complaints.

Recruitment Consultant

Communicate Personnel

Durban

10.2008 - 03.2009

Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
Assessed and recommended top candidates to hiring managers to provide qualified employees to fill open positions.
Screened and interviewed candidates to evaluate potential employees' qualifications.
Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
Negotiated offers and closed deals to finalize recruitment process and secure best talent.
Identified and sourced qualified candidates for open positions to meet organizational needs.
Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Assisted with writing job postings and job descriptions for boards.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Junior Tour Consultant

Highline Tours & Travel

Cape Town

01.2007 - 07.2008

Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proven ability to learn quickly and adapt to new situations.
Strengthened communication skills through regular interactions with others.
Developed and maintained courteous and effective working relationships.
Developed strong organizational and communication skills through coursework and volunteer activities.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proved successful working within tight deadlines and a fast-paced environment.
Applied effective time management techniques to meet tight deadlines.
Gained strong leadership skills by managing projects from start to finish.
Ran errands and provided general office support in a professional environment.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Receptionist /Bookkeeping Assistant

E Solutions Automation

Cape Town

06.2006 - 01.2007

Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Restocked supplies and submitted purchase orders to maintain stock levels.
Confirmed appointments, communicated with clients, and updated client records.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed multiple tasks and met time-sensitive deadlines.
Kept reception area clean and neat to give visitors positive first impression.
Maintained confidentiality of information regarding clients and company.
Corresponded with clients through email, telephone, or postal mail.
Answered central telephone system and directed calls accordingly.
Answered phone promptly and directed incoming calls to correct offices.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Operated multi-line telephone system to answer and direct high volume of calls.
Organized, maintained and updated information in computer databases.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Sorted, received, and distributed mail correspondence between departments and personnel.
Routed incoming mail and messages to relevant personnel without delay.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Handled assignments independently with good judgement and critical thinking skills.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Tracked important information in spreadsheets and ran reports or generated graphs using data.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Maintained inventory of office supplies and placed orders.
Implemented orderly, organized filing systems for easy record retrieval.
Reconciled bank statements and credit card accounts for accuracy and completeness.
Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
Streamlined daily reporting information entry for efficient record keeping purposes.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Managed and responded to correspondence and inquiries from customers and vendors.
Input financial data and produced reports using Pastel.
Supported management by processing invoices and documents with consistent on-time delivery.
Generated invoices upon receipt of billing information and tracked collection progress.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Handled day-to-day accounting processes to drive financial accuracy.
Matched purchase orders with invoices and recorded necessary information.

Summary

Overview

Work History

Sales Consultant

Director /Owner/Operator

Operations Manager

Sales Consultant

Tour Consultant

Recruitment Consultant

Junior Tour Consultant

Receptionist /Bookkeeping Assistant

Education

Certificate - Forex Trading

Diploma - Tourism

High School Diploma -

Skills

Timeline

Similar Profiles

Miguel AlanizMiguel Alaniz

Kaan kinayKaan kinay

Samuel BagleySamuel Bagley

Wiedaad SamaaiWiedaad Samaai

Masonwabe SokoyiMasonwabe Sokoyi