Michell Stander
Ridgeway,Gauteng
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Manager of Operations
Perfumes For Less Pty Ltd
Ridgeway, South Africa
06.2015 - Current
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Streamlined processes to improve and optimise office operations.
- Created digital file classification system for company-wide use.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Designed and implemented training to further develop staff based on business goals.
- Developed organisational policies for administrative oversight and internal controls.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Monitored health and safety measures for guaranteed compliance.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Represented organisations at seminars, conferences and business events.
- Established clear budgets and cost controls strategies to meet objectives.
- Managed social media accounts, including Facebook, Instagram, Twitter, TikTok and Snapchat.
- Boosted web traffic through strategic content marketing.
- Built strong client relationships through comprehensive and regular reporting.
- Improved email marketing campaigns by enhancing deliverability for increased engagement.
- Delivered sales pitches and presentations to high-profile clients.
- Developed contests and sweepstake's, including rules, contracts and revenue-generating strategies.
- Drove website traffic by creating and implementing promotional campaigns and email incentives.
- Designed TV and print advertising campaigns.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Processed product returns, ensuring items were clean and resaleable.
- Managed customer product and service queries, resolving effectively and efficiently.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Communicated with customers and prospects by phone and email, building professional rapport.
- Strengthened existing client relationships to maintain customer loyalty.
- Established positive relationships with new or prospective clients using great customer service.
- Maximised repeat custom by providing fantastic follow-up service.
- Conceptualised plans to drive business development and build long-term relationships.
- Negotiated sales details with prospective clients to secure lucrative deals.
Education
Diploma of Higher Education - Safety Management
Oxbridge Academy
South Africa 08.2006 - 08.2007
Certificate of Higher Education - Medical Claims Systems
Mediswitch Training
South Africa 04.2012 - 04.2012
Certificate of Higher Education - Nail Therapy
Intec College
South Africa 01.2005 - 01.2006
Certificate of Higher Education - Skin Therapy
Intec College
South Africa 01.2005 - 01.2006
Diploma of Higher Education - Legal Principles,Management Principles,Safety management 1,Safety Management 2
Oxbridge Academy
South Africa 01.2007 - 08.2007
Skills
- Operational support
- Financial risk analysis
- Department management
- Contract management
- Physical resource management
- Logistical planning
- Budgeting and forecasting
- Work flow planning
- Cost reduction strategies
- Natural leader
- Business planning
- Fluent in (English)
- Unsurpassed work ethic
- Business administration
- Sales background
- Negotiation
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
Languages
English
Fluent
Timeline
Manager of Operations
Perfumes For Less Pty Ltd
06.2015 - Current
Certificate of Higher Education - Medical Claims Systems
Mediswitch Training
04.2012 - 04.2012
Diploma of Higher Education - Legal Principles,Management Principles,Safety management 1,Safety Management 2
Oxbridge Academy
01.2007 - 08.2007
Diploma of Higher Education - Safety Management
Oxbridge Academy
08.2006 - 08.2007
Certificate of Higher Education - Nail Therapy
Intec College
01.2005 - 01.2006
Certificate of Higher Education - Skin Therapy
Intec College
01.2005 - 01.2006
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