Michell Collett

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Leveraged CRM tools to maintain accurate records of client interactions and transactions.
• Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
• Negotiated prices, terms of sales and service agreements.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Boosted client retention by developing and implementing comprehensive account management strategy.
• Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of sales and service agreements.
• Attended monthly sales meetings and quarterly sales trainings.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Provided customer service by addressing inquiries, concern and issues promptly.
• Analyzed market to trends to identify potential sales opportunities.
• Implemented creative sales techniques to prospect new sales opportunities.
• Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.

Assisted customers with sale requirements.

Handled tender process with government tenders.

Maintained strong relationships with exciting customers to ensure repeat business during the covid pandemic.

Coordinated with the other departments to ensure timely delivery of orders.

Implemented creative techniques foe prospecting new business opportunities.

• Excellent administrative skills.
• Sales and administration for core packaging product – shrink sleeves.
• Customer service – sleeve works maps, artwork layout recommendations, sleeve size recommendation.
• Technical skills (Shrink Sleeves & printing).
• Estimating
• Preparing print ready artwork.
• Office administration.
• Establish, develop and maintain a positive business and customer relationship.
• Internal and external training on shrink sleeves (properties, characteristics and applications).
• Coordinate sales efforts with sales team.
• Analyzing market potential and track sales and status reports.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Liaising with the horticultural industry and customers.
• Estimating
• General Administration.
• Internal Sales coordinating.

• Sleeve works maps for new applications and design layout finalizing.
• Assist DTP with artwork layout
• Estimating
• Internal Sales