Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Michelene Gelderblom

Dispatcher/ Clerical
Cape town
Michelene Gelderblom

Summary

Dynamic Dispatcher Clerk with the City of Cape Town, recognized for enhancing operational efficiency and customer satisfaction. Expert in route planning and prioritization, successfully reduced emergency response times while fostering strong community partnerships. Proven problem-solver with exceptional communication skills, driving team success through mentorship and strategic planning initiatives.

Diligent [Desired Position] with background in coordinating and managing dispatch operations. Proven ability to streamline logistics processes and ensure timely deliveries. Demonstrated proficiency in communication and organizational skills.

Overview

14
years of professional experience

Work History

City Of Cape Town

Dispatcher Clerk
06.2011 - 03.2025

Job overview

  • Conducted thorough evaluations of dispatcher performance, identifying areas for continued professional development.
  • Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
  • Enhanced communication efficiency by implementing a streamlined dispatching process.
  • Streamlined documentation processes, resulting in improved organization and easier access to critical information.
  • Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
  • Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
  • Improved customer satisfaction with timely and accurate information updates during service outages or delays.
  • Reduced response times for emergency calls by optimizing dispatcher schedules and call assignments.
  • Boosted operational efficiency by consistently meeting or exceeding key performance metrics in dispatch activities.
  • Established strong rapport with community partners such as local law enforcement, fire departments, and emergency medical services to enhance collaboration during critical events.
  • Fostered positive working relationships among team members by promoting open communication and collaboration.
  • Collaborated with management teams on strategic planning initiatives for resource allocation, scheduling optimization, and procedural improvements.
  • Played an instrumental role in emergency situations requiring coordinated efforts from multiple departments.
  • Assisted in budget planning efforts, analyzing expenditures related to staffing needs, equipment purchases, and other resources required for effective dispatching operations.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.

Education

Matric
Mondale High School

High School Diploma
04.2001

Skills

Route planning

Timeline

Dispatcher Clerk

City Of Cape Town
06.2011 - 03.2025

Matric

High School Diploma
04.2001

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Michelene GelderblomDispatcher/ Clerical