Michelene De Gama
Legal Assistant/Personal Assistant
Johannesburg
Summary
I consider myself to be a high-performing professional, capable of working in both structured and unstructured environments. I present solutionist thinking and critical problem-solving skills and pride myself in being a trusted advisor to business and clients while providing service excellence. Knowledge in the Networking Industry and an impeccable business acumen. Vast product knowledge and Fibre experience gathered through years of customer service. Excellent reputation for resolving problems, timeous delivery, and decision-making abilities.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Legal Assistant/Executive Personal Assistant
Tax Consulting South Africa
Johannesburg
05.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Handled office scheduling and made notes for deadlines, and other important dates.
- Facilitated effective communication among legal team members to enhance collaboration.
- Responsible for scheduling client dinners as well as travel arrangements for legal team for conferences and events out of Johannesburg.
FTTH Activations Administrator
MetroFibre Networx
Johannesburg
06.2023 - 05.2024
- Ensuring regular two-way communication between stakeholders to provide strong representation and excellent delivery of client services
- Ensuring that customer related issues are dealt with efficiently and effectively
- Assisting all clients, staff as well as ISP's with order activations via the relevant and appropriate communication channels
- Providing progress updates and maintaining solid relationships with both internal and external stakeholders
- Following up with various departments on activation progress
- Remaining updated and up-skilling on new products and features
- Ensuring that all administrative work, processes, and procedures are completed, continuously maintaining high standards
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Maintained personnel records and updated internal databases to support document management.
Sales System Administrator
MetroFibre Networx
01.2022 - 06.2023
- Maintaining and monitoring all sales
- Placing orders with multiple suppliers and driving delivery thereof
- Ensuring customers were serviced within SLA
- Providing weekly updates to customers and sales agents
- Liaising with couriers on router deliveries
FTTH Project Coordinator
Vox Telecom
Johannesburg
09.2018 - 01.2022
- Manage, track, and expedite Multi Site Projects on a national level
- Communicate all project related scope and deliverable matters
- Manage and track resources assigned to projects
- Control the stock in projects environments
- Created job files for each project and maintained current data in each file.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
FTTH Installations Scheduler
Vumatel (Pty) Ltd
09.2016 - 08.2018
- Scheduling customers home installations
- Handling customer queries via email and telephonically
- Capturing and updating client record for application processing
- Training of all new agents
Online English Tutor
Call Force Direct
04.2016 - 05.2016
- Performing administrative functions related to online learning material for students
- Conduct online tutoring sessions for English as a foreign language
- Assess online course material and identify learning gaps
Education
NQF Level 4 Certificate - Project Management
Advanced Assessment & Training (PTY) Ltd
Johannesburg, South Africa 04.2001 -
Matric -
Westbury Secondary School
Westbury 12.2015 - 12.2015
Skills
- Customer Relationship Management
- Adaptability
- Conflict Resolution
- Active Listening
- Time Management
- Attention to Detail
- MS Office
- Excellent written and verbal communication
- Knowledgeable and experienced in Fibre to the Home domain
- Interpersonal skills
- Teamwork and collaboration
- Project Management
Timeline
Legal Assistant/Executive Personal Assistant
Tax Consulting South Africa
05.2024 - Current
FTTH Activations Administrator
MetroFibre Networx
06.2023 - 05.2024
Sales System Administrator
MetroFibre Networx
01.2022 - 06.2023
FTTH Project Coordinator
Vox Telecom
09.2018 - 01.2022
FTTH Installations Scheduler
Vumatel (Pty) Ltd
09.2016 - 08.2018
Online English Tutor
Call Force Direct
04.2016 - 05.2016
Matric -
Westbury Secondary School
12.2015 - 12.2015
NQF Level 4 Certificate - Project Management
Advanced Assessment & Training (PTY) Ltd
04.2001 -
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