Michèle Steyn

Tayo Pay is a start-up FinTech company, specializing in cross-border Remittances.

As a successful television producer, with an extensive skill set developed over my 25-year tenure with 2 Blonds and a Redhead Filming, I was more than capable of taking on multiple responsibilities in multiple departments within this company.

As per my employment contract, I was offered the role of Office Administrator and Customer Support, but my duties far exceeded the job description. I also fulfilled the roles of Operations and Communications Manager, IT, Designer, HR and Technical Coordinator.

General Responsibilities Include, but are not limited to:

• Handling all office administrative duties such as managing office supplies, coordinating meetings, month-end reconciliations, and organizing company events.
• Assisting in preparation of reports, presentations, and other documentation as needed.
• Managing incoming and outgoing correspondence, including sorting and distributing mail.
• Maintaining and updating company databases and filing systems.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Collaborate with internal departments to ensure efficient workflow and timely completion of tasks.
• Provide administrative support to executives and team members as needed.
• Writing internal policies and procedures.
• Key contact for all suppliers
• Project management.
• Creative design of company livery and documentation.
• Creation of transactional flow charts for compliance and DD purposes.
• Updating and designing internal manuals and assisting with compliance training and materials.
• Identifying and implementing internal systems and process improvements to enhance efficiency and effectiveness of workflows and employee engagement.

Technical:

• Maintained electronic and paper filing systems for easy retrieval of information.
• Liaising with technical teams on website creation, data backup and recovery, G-mail creation, Apple Developer and Google Play Store applications.
• Connecting technical teams regarding API’s and onboarding.
• Arrange technical discussions and liaise between technical teams.
• Internal IT solutions and problem solving.
• Collaborate with partners to leverage technological solutions that enhances productivity.
• Setting up all internal laptops with OneDrive, Google Workspace, work emails and internet security.

Customer Support Responsibilities (As we are not trading yet, I am not engaging in some of these activities yet):

• Create FAQs for website.
• Create a customer support and complaints policy and procedure.
• Identify potential customer queries and complaints and prepare scripts for customer support agents, WhatsApp auto responders, Chatbots and automated email responses.
• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Assist customers with account setup, transaction processing, and troubleshooting.
• Provide accurate information regarding our services, fees, and policies.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Contribute to continuous improvement initiatives to enhance customer experience and operational efficiency.

Relationship Management

• Foster and maintain strong relationships with existing partners to ensure long-term collaboration and mutual success.
• Act as primary point of contact for partners, ensuring clear and consistent communication.
• Negotiating and engaging with potential partners regarding pricing, contracting, due diligence and KYC.
• Oversee integration of partner services and systems with existing infrastructure to ensure seamless operations.
• Maintain accurate and up-to-date records of all partnership agreements, communications, and activities.
• Engaging with South African Reserve Bank, submitting applications, ensuring compliance with their standards of submissions.
• Provide support and guidance to team members involved in partnership-related activities.

The company started with publishing recipe books, then moved to education in slimming and nutrition through offering courses based on the books and material that we published.

We then evolved into a full-function, award-winning television production company, starting with multiple cooking shows. We worked for many FMCG corporate clients and relied on sponsorships to publish our books and produce televisions shows. We then started producing commissioned work for SABC.

Duties included, but not limited to:

• Conceptualizing creative content, writing proposals, drawing up budgets and producing award-winning television series from beginning to end.
• Finding and securing sponsorships from large FMCG brands.
• Managing all logistics, from booking crew, gear, vehicles, catering, locations, permits, talent etc.
• Series producer for various shows for SABC & Via.
• Production manager for commissioned television series.
• Running, managing and populating our foodie website (CMS).
• Book design, marketing material design.
• Pitching creative content to SABC.
• Budget and cost reporting.
• Post-production supervisor.
• Subtitle language editor.
• Press & PR launch campaign management and execution including press release writing and all social media campaigns.
• Managed large-scale projects to completion on time and within budget constraints, ensuring optimal resource allocation throughout the process.
• Selected artists, directors and crew members to work on television shows and music videos.
• Negotiated contracts with vendors and talent, securing favorable terms that contributed to the overall success of productions.
• Championed diversity in hiring practices both behind-the-scenes and on-screen, promoting a more inclusive and representative industry.
• Built strong relationships with clients, fostering a positive working environment and promoting long-term business partnerships.
• Planned video shoots in studio and remotely by managing production through stages to completion.
• Developed schedules for production, editing, and duplication for timely delivery.
• Conducted meetings with staff and freelance crew to discuss production progress and to attain production objectives.

Production manager for wildlife documentary series for SABC and distributed by Fremantle.

Working Title: Bush Baby ER

Duties included, but not limited to:

• Pre-production.
• Research of rehabilitation center's and wildlife.
• Setting up all interviews with rehabilitation centers.
• Booking and arranging all gear, accommodation & travel.
• Coordinating shooting schedules.
• Ensuring production is completed in budget and on time.
• Reporting to executive producer on weekly progress.
• Budget management.

Assistant Line producer/production manager/coordinator for a teen drama series shot on location in CT for SABC.

Title: Signal High

Duties included but not limited to:

• Pre-production.
• Booking and coordinating crew.
• Booking and coordinating gear checks and pickups.
• Booking and managing vehicle fleet.
• Booking and managing catering on location.
• Managing all petty cash and recons.
• Managing various departments on location.
• Problem-solving on location.
• Post-production wrap-up.
• Managing line items on the budget.
• Resolved issues quickly to maintain productivity goals

• Duties included administration, monthly ledgers and VAT, preparing press kits for medial launches, research, and media liaison.
• Updated spreadsheets with statistical, financial and non-financial information
• Contributed to product launches, coordinating logistics and promotional activities for successful market entry
• Established and managed relationships with external data providers and research vendors