Michee Ntonto Lunkamba
PHD Candidate
Cape Town
Summary
I am a qualified electrical engineering graduate with a decent background in electronics circuit design, implementation, and programming. Possess relevant professional experience gained with a telecommunications company, acquiring valuable insight into electrical wiring, Siemens PLCs (S7 1200, S7 1500), PCB testing, troubleshooting, and programming. I am currently completing a PhD in electric engineering with a focus on renewable energy and energy storage systems for sustainable microgrids. I am registered with ECSA as a candidate engineering technologist. While I am a team player,. I am committed to working as a collaborative and positive team member, striving to utilise my knowledge and expertise for optimal results.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Support Engineer
South Africa Atess Power Technology
08.2023 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
- Monitored systems in operation and quickly troubleshot errors.
- Conducted regular training sessions for team members to improve overall support quality and efficiency.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
Support Technicians
Bluenova
03.2022 - 07.2023
- Speaking to customers to quickly get to the root of their problem
- Talking to customers through a series of actions to resolve a problem
- Following the clients to ensure the problem is resolved
- Replacing or repairing the necessary parts, troubleshooting technical issues
- Conducting electrical safety checks on equipment
- Providing timely and accurate customer feedback.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Supported remote employees by setting up virtual desktop environments and providing necessary access to company resources, ensuring seamless integration into the workplace.
Marketing agent
Momentum
04.2019 - 03.2021
- Assisting customers in placing online orders and tracking them; ensuring that their information was up to date in our system
- Answering phone calls and assisting customers over the phone
- Using questioning and listening skills that support effective telephone communication
- Identifying customer trends that appear to have a negative impact on the replenishment process.
Student technician
Cobham Satcom
03.2018 - 03.2019
- First line of support for production by fixing faulty sub assembly at PCB level
- Stock keeping (Weekly status updates)
- Performing functional, RF and environmental tests on various communication antenna systems used in the aviation and aerospace industry
- Troubleshooting and maintaining faulty satellite communication antennas during and after the manufacturing process
- Inspection and functional testing of PCBs coming from sub-contractors, assembling of electro-mechanical sub-assemblies
- Controlling ESD level in the workplace to ensure good electronics manufacturing practices and high QMS standards
- Ensuring that tools and equipment are calibrated and up to date according to company policies and international standards
- Ensuring that HSE (Heath, Safety and Environmental) conditions are adequate in the workplace
- Product Quality Management - capturing of test data for analysis of process fluctuations and liaising with Test Manager / CSC Service Technicians to find root causes of failures; thus, ensuring reporting of all sub and final assemblies' failures (Failure and Rework Sheets) ESD equipment installation, verification and self-adherence.
IT technician
Cape Peninsula University of Technology
10.2016 - 03.2017
- Supporting lectures and students to get the pins, fix emails, and provide new password
- Responsible for resolution of customer queries with high level of professionalism
- Assisting and resolving queries according to processes and procedures
- Ensuring excellent customer service and effective and efficient problem-solving
- Reducing escalated incidents through first call resolution
- Administration and any other reasonable request of Management
- The experience gained from this position improved my technical as well as teamwork.
Education
Ph.D. - Electrical Engineering
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
Master of Engineering in Energy (2022) -
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Level 1 and Level 2 PLC Programming (2022) - undefined
REDDOT AUTOMATION
B-Tech Electrical Engineering (2019) - undefined
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Certificate of achievement N4, N5 and N6 (2014) - undefined
COLLAGE OF CAPE TOWN
Skills
Siemens PLC (S7 1200), Micromaster drives and Sinamics HMI programming using TIA Portal
References
- Eathan Zhou, Manager, +8618682037515, eathan.zhou@atesspower.com
- Gareth Capes, Support Supervisor, +27827072750, garethc@bluenova.co.za
- Zayyan Fortune, Manager, +27761171911, Zayyan.Fortune@momentum.co.za
- Andrew chari, Field Engineer, +27645144500, Andrew@reddotautomationengineers.co.za
- Jacob Small, Senior manager, +27 217007047/+27795224940, Jacob.Small@cobham.com
- Mr R Kabala, CPUT IT Manager, +27658067791/ 0780832772, Rkabala@cput.ac.za
Timeline
Support Engineer
South Africa Atess Power Technology
08.2023 - Current
Support Technicians
Bluenova
03.2022 - 07.2023
Marketing agent
Momentum
04.2019 - 03.2021
Student technician
Cobham Satcom
03.2018 - 03.2019
IT technician
Cape Peninsula University of Technology
10.2016 - 03.2017
Ph.D. - Electrical Engineering
Cape Peninsula University of Technology
04.2001 -
Master of Engineering in Energy (2022) -
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Level 1 and Level 2 PLC Programming (2022) - undefined
REDDOT AUTOMATION
B-Tech Electrical Engineering (2019) - undefined
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Certificate of achievement N4, N5 and N6 (2014) - undefined
COLLAGE OF CAPE TOWN
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