Michee Ntonto Lunkamba
PHD Candidate
Cape Town
Summary
I am a qualified electrical engineering graduate with a decent background in electronics circuit design, implementation, and programming. Possess relevant professional experience gained with a telecommunications company, acquiring valuable insight into electrical wiring, Siemens PLCs (S7 1200, S7 1500), PCB testing, troubleshooting, and programming. I am currently completing a PhD in electric engineering with a focus on renewable energy and energy storage systems for sustainable microgrids. I am registered with ECSA as a candidate engineering technologist. While I am a team player,. I am committed to working as a collaborative and positive team member, striving to utilise my knowledge and expertise for optimal results.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Support Engineer
South Africa Atess Power Technology
08.2023 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
- Monitored systems in operation and quickly troubleshot errors.
- Conducted regular training sessions for team members to improve overall support quality and efficiency.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
Support Technicians
Bluenova
03.2022 - 07.2023
- Speaking to customers to quickly get to the root of their problem
- Talking to customers through a series of actions to resolve a problem
- Following the clients to ensure the problem is resolved
- Replacing or repairing the necessary parts, troubleshooting technical issues
- Conducting electrical safety checks on equipment
- Providing timely and accurate customer feedback.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Supported remote employees by setting up virtual desktop environments and providing necessary access to company resources, ensuring seamless integration into the workplace.
Marketing agent
Momentum
04.2019 - 03.2021
- Assisting customers in placing online orders and tracking them; ensuring that their information was up to date in our system
- Answering phone calls and assisting customers over the phone
- Using questioning and listening skills that support effective telephone communication
- Identifying customer trends that appear to have a negative impact on the replenishment process.
Student technician
Cobham Satcom
03.2018 - 03.2019
- First line of support for production by fixing faulty sub assembly at PCB level
- Stock keeping (Weekly status updates)
- Performing functional, RF and environmental tests on various communication antenna systems used in the aviation and aerospace industry
- Troubleshooting and maintaining faulty satellite communication antennas during and after the manufacturing process
- Inspection and functional testing of PCBs coming from sub-contractors, assembling of electro-mechanical sub-assemblies
- Controlling ESD level in the workplace to ensure good electronics manufacturing practices and high QMS standards
- Ensuring that tools and equipment are calibrated and up to date according to company policies and international standards
- Ensuring that HSE (Heath, Safety and Environmental) conditions are adequate in the workplace
- Product Quality Management - capturing of test data for analysis of process fluctuations and liaising with Test Manager / CSC Service Technicians to find root causes of failures; thus, ensuring reporting of all sub and final assemblies' failures (Failure and Rework Sheets) ESD equipment installation, verification and self-adherence.
IT technician
Cape Peninsula University of Technology
10.2016 - 03.2017
- Supporting lectures and students to get the pins, fix emails, and provide new password
- Responsible for resolution of customer queries with high level of professionalism
- Assisting and resolving queries according to processes and procedures
- Ensuring excellent customer service and effective and efficient problem-solving
- Reducing escalated incidents through first call resolution
- Administration and any other reasonable request of Management
- The experience gained from this position improved my technical as well as teamwork.
Education
Ph.D. - Electrical Engineering
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
Master of Engineering in Energy (2022) -
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Level 1 and Level 2 PLC Programming (2022) - undefined
REDDOT AUTOMATION
B-Tech Electrical Engineering (2019) - undefined
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Certificate of achievement N4, N5 and N6 (2014) - undefined
COLLAGE OF CAPE TOWN
Skills
Siemens PLC (S7 1200), Micromaster drives and Sinamics HMI programming using TIA Portal
Solar PV microgrid systems design using HOMER Pro
Siemens PLC (S7 1200, S7 1500 and remote I/O), Sinamics drives and Sinamics HMI programming using TIA Portal
Ability in the use of design software (PCAD, PSPICE, CRODILE, AUTO-CAD, MATLAB/SIMULINK ALTIUM DESIGNER)
Highly dedicated, motivated and committed to organizational goals
Reliable and responsible team player
Microsoft office proficient
Ability to work under pressure and limited directions
Ability to read electronics and electrical drawings
Sales Presentations
Time Management
References
- Eathan Zhou, Manager, +8618682037515, eathan.zhou@atesspower.com
- Gareth Capes, Support Supervisor, +27827072750, garethc@bluenova.co.za
- Zayyan Fortune, Manager, +27761171911, Zayyan.Fortune@momentum.co.za
- Andrew chari, Field Engineer, +27645144500, Andrew@reddotautomationengineers.co.za
- Jacob Small, Senior manager, +27 217007047/+27795224940, Jacob.Small@cobham.com
- Mr R Kabala, CPUT IT Manager, +27658067791/ 0780832772, Rkabala@cput.ac.za
Timeline
Support Engineer
South Africa Atess Power Technology
08.2023 - Current
Support Technicians
Bluenova
03.2022 - 07.2023
Marketing agent
Momentum
04.2019 - 03.2021
Student technician
Cobham Satcom
03.2018 - 03.2019
IT technician
Cape Peninsula University of Technology
10.2016 - 03.2017
Ph.D. - Electrical Engineering
Cape Peninsula University of Technology
04.2001 -
Master of Engineering in Energy (2022) -
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Level 1 and Level 2 PLC Programming (2022) - undefined
REDDOT AUTOMATION
B-Tech Electrical Engineering (2019) - undefined
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Certificate of achievement N4, N5 and N6 (2014) - undefined
COLLAGE OF CAPE TOWN