Michael Van Staden
Salesman And Glass Cutter
Johannesburg,GP
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Salesperson
Colllin Du Plessis
2024.02 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
- Collaborated with team members to achieve daily sales goals and deliver exceptional customer service experiences.
- Issued receipts and processed refunds, credits, or exchanges.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Salesman
Joe De Carmo
2022.01 - 2024.01
- Achieved or exceeded company-defined sales quotas.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Negotiated prices, terms of sales and service agreements.
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
- Managed a diverse portfolio of accounts, tailoring communication styles for optimal relationship-building results.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stayed current on company offerings and industry trends.
- Used customer insights to develop innovative sales strategies to increase sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Upheld high standards of customer service by promoting and upselling new products and services.
Glass Cutter
Kevin Saunders
2014.04 - 2021.09
- Kept work areas organized, clean and free of safety hazards.
- Monitored work site operations and safety to prevent hazards and cultivate efficiency.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Repaired and installed mirrors, table tops, and mirrored wardrobe doors.
- Effectively utilized hand tools such as scribes, pliers, cutters, and glass-breaking tools in addition to automated cutting equipment for a diverse range of projects.
- Selected color, type and thickness of glass and material for moldings according to project specifications and structural requirements.
- Identified obstacles and used independent judgment to make decisions and solve problems.
- Measured areas in need of glass installations and identified best product solution for each specific job.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Trained and oversaw team of up to 4 members.
- Consistently produced accurate cuts on various types of glass materials based on client specifications while adhering to strict tolerances.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Maintained high-quality standards by conducting regular quality control checks on completed pieces.
Education
High School Diploma -
Marais Viljoen High School
Johannesburg, Alberton ,South Africa 2001.04 -
Skills
Customer Needs Assessment
Customer Relationship Building
Sales closing
Relationship selling
Professionalism
Interpersonal Communication
Cash Handling
Sales process
Multitasking Abilities
Problem-Solving
Customer care
Excellent Communication
Customer Service
Timeline
Salesperson
Colllin Du Plessis
2024.02 - Current
Salesman
Joe De Carmo
2022.01 - 2024.01
Glass Cutter
Kevin Saunders
2014.04 - 2021.09
High School Diploma -
Marais Viljoen High School
2001.04 -