Michaella Mauricia Wessels
System Developer
Summary
I am an aspiring developer with a strong foundation in IT software and engineering, I hold an NQF Level Certificate in System development from the Johannesburg Institute of Engineering and Technology(JIET) and will be starting with my BScIT at Richfield Institution of Technology this year. I have hands-on experience in programming, system analysis, web design, networking, Sql and database management.
In my recent role at Homegrown Network, I honored my skills in client interaction and data management, which are crucial for a developer. My previous internships and positions at different companies has equipped me with valuable technical and administrative skills. I am proficient in Javascript programming, internet and web design and project management.
I am eager to leverage my technical skills and experience to contribute to a dynamic development team and further my career in software development.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Lead Generator
Homegrown
10.2023 - 03.2024
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
Administrative Clerk
VW McCarthy Constantia
10.2021 - 10.2022
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Providing stock to the workshop for job cards
- Creating invoices for Job Cards
- Assisting the workshop with car parts
Intern
KPI Management Solutions
10.2019 - 10.2020
- Supported the ongoing evaluation of existing BI tools and processes, identifying areas for improvement or enhancement.
- Participated in end-to-end testing of BI solutions, ensuring seamless integration into existing systems.
- Maintained a strong understanding of key business processes and data sources, enabling accurate interpretation and contextualization of analysis findings.
- Power BI Internship
Administrative Clerk
Qestmed
05.2017 - 07.2017
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
Customer Service Representative
Multichoice
09.2016 - 04.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Administrative Clerk
Litha Pharma(Pty)ltd
04.2016 - 08.2016
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Administrative Clerk
Manta Medical Division of Litha Healthcare Group
12.2013 - 12.2013
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
Administrative Clerk
Manta Medical Division of Litha Healthcare Group
12.2012 - 12.2012
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
Education
NQF Level 5: System Development - Computer And Information Systems
Johannesburg Institute of Engineering & Technology
Braamfontein 04.2001 -
NQF Level 4: System Development - Computer Information Systems
Johannesburg Institute of Engineering & Technology
Braamfontein 04.2001 -
Skills
Software development (C, C# , Java, Python)
Information Security
Computer Networks
Hardware Security
Business analysis
Excel function
Telephone and email etiquette
Web application development
Software development
Timeline
Lead Generator
Homegrown
10.2023 - 03.2024
Administrative Clerk
VW McCarthy Constantia
10.2021 - 10.2022
Intern
KPI Management Solutions
10.2019 - 10.2020
Administrative Clerk
Qestmed
05.2017 - 07.2017
Customer Service Representative
Multichoice
09.2016 - 04.2017
Administrative Clerk
Litha Pharma(Pty)ltd
04.2016 - 08.2016
Administrative Clerk
Manta Medical Division of Litha Healthcare Group
12.2013 - 12.2013
Administrative Clerk
Manta Medical Division of Litha Healthcare Group
12.2012 - 12.2012
NQF Level 5: System Development - Computer And Information Systems
Johannesburg Institute of Engineering & Technology
04.2001 -
NQF Level 4: System Development - Computer Information Systems
Johannesburg Institute of Engineering & Technology
04.2001 -
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