Michael Kagiso Tlhapi
E-Commerce Co-Ordinator
Randburg
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
E-commerce Co-Ordinator
Treger Group (Pty) Ltd (South Africa)
Johannesburg
6 2020 - Current
- Creating product descriptions and images that will help customers make informed purchase decisions
- Assisting with the planning, scheduling, and promotion of sales events to increase revenue
- Creating an online store where customers can purchase products or services directly from the company
- Educating customers about new products or services offered by the company
- Creating email campaigns to promote specific products or services to specific customer groups
- Maintaining the company’s online presence by monitoring website analytics and making adjustments as needed
- Managing pricing for products sold online through various channels such as ecommerce sites or mobile applications
- Duties vary depending on the employer and position
- Some common job duties include creating marketing campaigns, managing inventory levels, providing customer service, and assisting with shipping and returns.
- Optimized mobile shopping experience by implementing responsive design elements for seamless browsing across devices.
- Helped streamline workflows from e-store, to vendor, to end client and to buyer.
- Coordinated and drove e-commerce and social media platforms.
- Maintained accurate product information by diligently updating database records in a timely manner.
- Managed inventory levels, ensuring optimal stock availability for high demand items.
- Oversaw daily operations of e-commerce platform, monitoring system performance and troubleshooting technical issues as needed.
- Enhanced customer experience by optimizing product listings and regularly updating content.
- Streamlined order processing for increased efficiency and timely delivery of products.
- Coordinated with suppliers to negotiate cost-effective agreements while maintaining product quality standards.
Wholesale Executive
Swatch
Johannesburg
11.2018 - 06.2020
- Daily Reports, Mid-Month & weekly reports for BM/RM, Check Monthly Rosters & Daily Hazard counts, SOH as required by the NRM/BM, Travel Retail Report, Mall Foot Traffic Stats, Special Orders, Merchandising & Training, POS – Advising marketing on requirements for retail/Wholesale, Training/Conferences for retail stores, General insurance quotes, queries for Retail & Wholesale, Price & Availability, Update and Maintain distribution list, Any other tasks from BM/RM/RRM
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Identified trends and assessed opportunities to improve processes and execution.
- Reported issues to higher management with great detail.
- Spearheaded company rebranding initiative, resulting in significantly improved market presence and customer engagement.
Retail & Brand Assistant
Swatch
Johannesburg
06.2016 - 05.2018
- Daily Reports, Mid-Month & weekly reports for BM/RM, Check Monthly Rosters & Daily Hazard counts, SOH as required by the NRM/BM, Travel Retail Report, Mall Foot Traffic Stats, Special Orders, Merchandising & Training, POS – Advising marketing on requirements for retail/Wholesale, Training/Conferences for retail stores, General insurance quotes, queries for Retail & Wholesale, Price & Availability, Update and Maintain distribution list, Any other tasks from BM/RM/RRM
- Supported product launches, ensuring seamless execution and strong promotional materials for maximum impact.
- Streamlined processes within the team by introducing project management tools which improved efficiency significantly.
- Developed compelling presentations for internal and external stakeholders to showcase brand initiatives and successes.
Store Manager
Retail
Johannesburg
11.2014 - 06.2016
- Development of the team & Turnover of the store target, Meeting objectives and sales targets, Daily operations of the store, Stock Management, quality of customer service
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reported issues to higher management with great detail.
Assistant Store Manager
Retail
Johannesburg
03.2013 - 11.2014
- General Daily operations of the store, Oversee Store manager role when not in the store, take part in conceptions of action plan with retail management, Monitoring & implementing company policies & procedures
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Sales Assistant
Forma Viva Jewellers
Johannesburg
06.2012 - 03.2013
- Sales, merchandising, Customer Service, Point of Sales (POS)
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Executed visual merchandising strategies to attract customers and drive sales.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Organized in-store promotions to increase awareness of new product lines.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Increased store foot traffic with innovative window display designs.
- Developed loyal customer base by providing consistent, high-quality service.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
Education
Fourways High School
High School Diploma -
Fourways High School
Fourways, South Africa 01.2003 - 04.2008
Skills
Reliable, punctual, professional and competent
Excellent communications skills and able to liaise with clients and/or BM/RM and Staff
Updating job knowledge by participating in continued educational courses
Pro-active and able to multi-task
Shipping coordination
Time Management
Shipment Coordination
Order Fulfillment
Shipping management
Inventory Coordination
Retail knowledge
Selectedachievements
- Completed MS Excel Module 4
- Board member: Swatch Group South Africa Employment Equity Committee
Knowledgeandskills
- Conceptualise – Budgets – Implement
- Monitoring training sessions held & provide feedback to BM/RM
- SAP vs Retail for Finance
- Sales Figures from SAP (Weekly/Monthly/YTD Report)
- Key Figures – Finance
- General office duties, answering phones, filing and attending to all queries
- Foot Traffic Stats – Collate monthly info from Malls
- Process orders for Retail and Wholesale
- Track & Monitor back orders on SAP – Weekly
- Weekly replenishing orders for Retail
- Co-ordinate all travel arrangements for training/Conferences
- Checking Purchase Invoices to Delivery Notes
- Compiling and preparing spreadsheets, and documents for reporting purposes
- Administration of sales and inventory maintenance, sales training
Driverlicense
Yes (Code 10)
Personal Information
- Date of Birth: 02/08/90
- Gender: Male
- Nationality: South African
References
- Matthys Stander, Brand Manager, Treger Brands (Pty) Ltd (South Africa), MatthysS@tregergroup.co.za, 0101424480
- Hilton Rens, Regional Manager, Forma Viva Jewellers, hrens@formaviva.co.za, 082 4444662
- Garon Bloom, Brand Manager, Off Limit Communication, garon@offlimit.co.za, 011 325 5855
Timeline
Wholesale Executive
Swatch
11.2018 - 06.2020
Retail & Brand Assistant
Swatch
06.2016 - 05.2018
Store Manager
Retail
11.2014 - 06.2016
Assistant Store Manager
Retail
03.2013 - 11.2014
Sales Assistant
Forma Viva Jewellers
06.2012 - 03.2013
High School Diploma -
Fourways High School
01.2003 - 04.2008
E-commerce Co-Ordinator
Treger Group (Pty) Ltd (South Africa)
6 2020 - Current
Fourways High School
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