Music
Michael John Kidson
Sales And Operations Manager
Kimberley
Summary
With a proven track record at Professional Trade Solutions, I excelled in enhancing sales operations and client relationships, leading to significant revenue growth. My expertise in business development and a collaborative mindset drove team performance and customer satisfaction, showcasing my ability to merge strategic planning with effective sales leadership.
Overview
11
11
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Sales and Operations Manager
Professional Trade Solutions
Kimberley
01.2015 - Current
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Established robust sales forecasts using historical data analysis, allowing for better resource allocation decisions.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Focused on maximizing deal profitability through diligent negotiation tactics that secured favorable terms for our organization.
- Assisted in the development and execution of successful marketing campaigns, increasing brand awareness and generating leads.
- Played an integral role in launching new products successfully into the market through targeted sales efforts and promotional activities.
- Optimized territory assignments based on market potential analysis to maximize reach among prospective customers.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
- Streamlined sales processes, leading to more efficient customer transactions and improved sales team satisfaction.
- Drove significant improvements in sales forecasting accuracy through adoption of advanced analytics techniques.
- Enhanced customer engagement and satisfaction by personalizing sales approaches based on detailed customer segmentation analysis.
- Implemented new CRM system for better tracking of customer interactions and sales outcomes.
- Negotiated with vendors to secure more favorable terms, directly impacting bottom line by reducing cost of goods sold.
- Enhanced team performance with introduction of regular training sessions focused on product knowledge and sales techniques.
- Streamlined communication channels between sales and product development teams, leading to quicker resolution of customer feedback issues.
- Boosted overall sales results by restructuring sales incentive program to better motivate team.
- Conducted market analysis to identify emerging trends, enabling sales team to adjust strategies proactively.
- Orchestrated reorganization of sales territory assignments, resulting in more balanced workloads and improved coverage.
- Initiated mentorship program within sales department, fostering culture of continuous improvement and knowledge sharing.
- Improved data accuracy in sales reports by implementing more rigorous data entry standards and regular audits.
- Developed suite of sales performance metrics that provided deeper insights into individual and team performance drivers.
- Implemented systems and procedures to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Communicated product quality and market comparisons by creating sales presentations.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Facilitated business by implementing practical networking techniques.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Utilized cross-functional strategies between various divisions to systematize volumes and gross margins.
Sales Manager
African Prestige Zambia (Univision)
Lusaka
01.2014 - 01.2015
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Established robust sales forecasts using historical data analysis, allowing for better resource allocation decisions.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Focused on maximizing deal profitability through diligent negotiation tactics that secured favorable terms for our organization.
- Assisted in the development and execution of successful marketing campaigns, increasing brand awareness and generating leads.
- Coordinated trade show participation effectively, securing valuable leads while staying within budget constraints.
- Optimized territory assignments based on market potential analysis to maximize reach among prospective customers.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
- Facilitated cross-departmental collaboration to ensure seamless customer experience from initial contact through post-sale support.
- Boosted overall sales results by restructuring sales incentive program to better motivate team.
- Enhanced customer engagement and satisfaction by personalizing sales approaches based on detailed customer segmentation analysis.
- Enhanced sales proposal process, making it more efficient and increasing win rate for new business pitches.
- Led transition to new sales platform, minimizing downtime and ensuring smooth adoption process for sales team.
- Developed suite of sales performance metrics that provided deeper insights into individual and team performance drivers.
- Streamlined sales processes, leading to more efficient customer transactions and improved sales team satisfaction.
- Conducted market analysis to identify emerging trends, enabling sales team to adjust strategies proactively.
- Increased customer retention rates by developing and implementing comprehensive follow-up strategy post-sale.
- Increased sales revenue by developing and implementing effective sales strategies.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated business by implementing practical networking techniques.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
Diploma - Sales Management
Alison UK
Online (UK) 01.2025 - 01.2025
Skills
Sales training
Affiliations
- Freemason
- Anti poaching
- Wildlife conservation
- Charitable philanthropy
Certification
Alison UK - Online - Diploma in sales management - 90 hours completed
Interests
Sport
Reading
Sportsman and musician
I am currently the chairman and vice captain of the Kimberley Pirates Cricket Club. I also offer voluntary assistance as a qualified cricket and hockey coach, to students within my town. I am a guitarist and lead vocalist of a rock band, based in Kimberley, with minor successes.
Timeline
Diploma - Sales Management
Alison UK
01.2025 - 01.2025
Alison UK - Online - Diploma in sales management - 90 hours completed
01-2025
Alison UK - Online - Certificate in understanding the inner workings of the economy - 30 hours completed
01-2025
Sales and Operations Manager
Professional Trade Solutions
01.2015 - Current
Sales Manager
African Prestige Zambia (Univision)
01.2014 - 01.2015
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