Michaela Speelman
Kuruman
Summary
Dynamic sales and virtual assistant with expertise in administrative support, CRM management, scheduling, client follow-ups, and customer service. Strong communication and organizational skills enhance support for sales teams and daily operations. Proficient in Microsoft Office, CRM systems, R, and SAS, with a proven track record of quickly mastering new tools and delivering high-quality results.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Virtual Assistant
Benita's Braids
Bloemfontein, South Africa
05.2025 - 11.2025
- Answered calls and emails efficiently, providing continuous support to clients and customers.
- Monitored email inboxes, prioritised messages, and ensured timely responses to enhance client communication.
- Handled client correspondence and internal communications professionally, facilitating seamless information flow.
- Provided day-to-day administrative support, improving overall business efficiency.
Sales Assistant
CUM Books
Bloemfontein
11.2023 - 09.2024
- Provided customer service support by greeting customers, identifying needs, and offering product assistance
- Resolved customer complaints and concerns with professionalism to enhance customer satisfaction
- Managed and replenished product displays to ensure an organized environment
- Stocked and organised merchandise on shelves to ensure product availability and maintain accurate inventory levels
- Executed daily sales and administrative tasks with accuracy and timeliness
Teacher Assistant
Gariep High School
Prieska
11.2020 - 03.2021
- Partnered with teachers to plan and implement lessons following the school's curriculum
- Assessed student performance through regular evaluations and monitored academic progress to support learning objectives
- Maintained strong communication with parents regarding student progress, concerns, and achievements to enhance community engagement
- Compiled daily reports on attendance and disciplinary performance to inform teaching strategies
Education
BSC - Statistics, Economics, R, SAS
University of the Free State
Bloemfontein, South Africa11-2023
National Senior Certificate -
High School Gariep
Prieska, South Africa11-2018
Skills
- Email management
- Appointment scheduling
- Effective scheduling
- Call handling
- CRM Systems
- Database management
- Microsoft Office
- Document formatting
- Time management
- Team support
- Adaptability & flexibility
- Fast learner
Custom
Available upon request
Languages
English
Upper Intermediate
B2
Afrikaans
Proficient
C2
Timeline
Virtual Assistant
Benita's Braids
05.2025 - 11.2025
Sales Assistant
CUM Books
11.2023 - 09.2024
Teacher Assistant
Gariep High School
11.2020 - 03.2021
BSC - Statistics, Economics, R, SAS
University of the Free State
National Senior Certificate -
High School Gariep