Meta Business Suite – Scheduling organic posts, and monitoring performance
Michaela Manseur
Unemployed
Pretoria,GP
Summary
Hardworking and passionate job seeker with strong communication skills and adaptability. Ready to help team achieve company goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity.
Detail-oriented individual with exceptional communication and management skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Brand Manager - E-commerce and Digital Marketing
Self-employed
Pretoria, South Africa, Gauteng
03.2024 - Current
- Designed and managed all aspects of the brand, including visual identity and messaging.
- Successfully built and launched a Shopify store, handling design, copywriting, and product listings.
- Created promotional campaigns, such as seasonal discounts and product bundles, to boost revenue during key periods.
- Handled end-to-end product management, including sourcing, inventory control, and pricing strategies to maximise profit margins.
- Designed engaging visual content for advertisements, social media, and website banners using tools like Canva.
- Coordinated with suppliers and logistics partners to ensure smooth operations and timely delivery of products.
- Provided exceptional customer service, building strong relationships and achieving (specific customer satisfaction results, e.g., a 4.8/5-star rating on customer reviews).
CEO's Assistant
Cyborg Social Media Pty Ltd
02.2024 - 10.2024
- Handled confidential and sensitive information with discretion and professionalism.
- Managed a high volume of phone calls and emails, ensuring timely and appropriate responses.
- Screened and prioritized calls and emails, effectively supporting executive-level correspondence and communications.
- Directed messages and initiated actions on behalf of employees, ensuring efficient flow.
- Facilitated training for new staff members.
- Organized and maintained digital records, ensuring accessibility and accuracy of information.
- Managed both incoming and outgoing correspondence between clients and employees, ensuring smooth communication.
- Took detailed notes and dictation during team meetings.
- Screened personal and business calls, directing them to the appropriate parties.
- Maintained strict schedules and balanced calendars, ensuring adherence to deadlines and time management.
- Streamlined office operations, prioritizing tasks to enhance productivity for senior staff.
- Led staff in delivering exceptional service to clients, maintaining high standards of professionalism and client satisfaction.
Jr. Accounts Manager
Cyborg Social Media Pty Ltd
09.2023 - 02.2024
- Developed and implemented organic growth strategies for clients, enhancing brand visibility and engagement across industries.
- Scheduled and managed organic posts using Meta Business Suite, ensuring consistent visibility.
- Created design posts and video content on Canva for clients, including New World, improving organic and paid campaigns.
- Generated monthly performance reports using Metricool, delivering insights for campaign optimization.
- Managed team workflows using ClickUp, enhancing team coordination and task tracking.
- Created content calendars and email campaigns for clients, supporting marketing efforts.
- Gained foundational knowledge of media buying, including building carousel ads on Meta and understanding key metrics.
- Integrated AI tools into workflows, enhancing automation and digital marketing processes.
- Regularly communicated with clients to provide updates, and ensure alignment with their goals.
- Maintained up-to-date knowledge of company offerings, industry trends, and evolving market conditions.
- Developed client relationships, managing accounts across various industries with adaptability.
- Streamlined account management processes, improved internal communication.
- Proactively informed clients about updates and changes, ensuring compliance and understanding.
Dental Receptionist
Dr K Lai Dental
04.2023 - 07.2023
- Professionally handled sensitive situations, including discussing treatment costs with patients, ensuring satisfactory resolutions.
- Completed new patient registrations, creating accurate records.
- Provided excellent customer service, fostering positive experiences and building patient trust.
- Greeted patients and visitors, identified their needs, and directed them accordingly.
- Answered calls, provided office information, and redirected calls to appropriate staff.
- Addressed patient complaints promptly and professionally, preserving patient confidence and preventing loss of clientele.
- Expedited appointment scheduling, reducing wait times and enhancing the patient experience.
- Facilitated effective communication between the dentist and patients, ensuring optimal care coordination.
- Sterilized dental tools and maintained a clean and organized workspace to ensure patient safety and hygiene.
- Assisted the dentist during busy periods, supporting patient preparation and post-care instructions.
- Streamlined patient check-in and check-out processes, minimizing delays.
- Enhanced office ambiance by maintaining a calm and welcoming environment in the waiting area.
- Increased patient retention through personalized follow-up calls, addressing feedback and concerns.
- Efficiently managed appointment scheduling, confirmations, and reduced patient wait times.
- Maintained a clean and welcoming reception area, contributing to a positive experience for patients.
- Managed office logistics, including scheduling, maintaining files, and collecting payments.
- Frequently verified patient histories and information during appointment scheduling and follow-ups.
Preschool Teacher's Assistant
MiniKidi Village
01.2023 - 04.2023
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Organized snack time and nap hours.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Engaged and entertained children through recreational and educational activities.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Supervised children during in-classroom activities and on playground.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Helped teacher prepare instructional material and displays.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Enforced rules and instructions to maintain discipline.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Education
High School Diploma -
Hoërskool Die Wilgers
Pretoria, South Africa 04.2001 -
Skills
Managed and led a team of seven, delegating tasks and overseeing productivity while streamlining operations, ensuring accuracy
Software
Metricool – Generating and analyzing detailed performance reports for clients
Canva – Designing graphics, social media content, and creating video ads
Brevo (formerly Sendinblue) – Creating and managing email marketing campaigns
Omnisend – Automating email marketing campaigns for e-commerce clients
ClickUp – Workflow management, task tracking, and team coordination
Shopify – Designing and structuring website layouts, managing e-commerce platforms
Meta Ads Manager – Basic media buying knowledge, including setting up carousel ads and analyzing key metrics
Meta Ads Manager – Basic media buying knowledge, including setting up carousel ads and key metrics
Microsoft Office Suite – Proficient in Excel for spreadsheets and tracking, Word for document preparation, and PowerPoint for presentations
Google Workspace (Docs, Sheets, Calendar, Gmail) – Managing emails, document creation, and appointment scheduling
CRM Systems – Familiarity with customer relationship management tools to track client interactions and tasks
AI Platforms (eg, ChatGPT) – Experience with prompting, using, and researching AI tools to enhance digital marketing processes
Email Management Tools – Proficient in managing high volumes of emails, sorting, and responding promptly
Interests
Digital Marketing Trends: Keeping up with the latest trends in digital marketing and social media algorithms
AI and Automation: Exploring the integration of AI in business processes, with a particular focus on marketing automation and customer engagement
Technology & Software Tools: Exploring new productivity tools and platforms
Web Design & Development: Enthusiast of web design principles and exploring website building tools like Shopify
Digital Innovation: Interest in innovative technologies, software platforms, and cutting-edge solutions that transform the digital marketing space
Writing: Passionate about creative and persuasive writing, including storytelling, blogging, and content creation
Timeline
Brand Manager - E-commerce and Digital Marketing
Self-employed
03.2024 - Current
CEO's Assistant
Cyborg Social Media Pty Ltd
02.2024 - 10.2024
Jr. Accounts Manager
Cyborg Social Media Pty Ltd
09.2023 - 02.2024
Dental Receptionist
Dr K Lai Dental
04.2023 - 07.2023
Preschool Teacher's Assistant
MiniKidi Village
01.2023 - 04.2023
High School Diploma -
Hoërskool Die Wilgers
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offStock Options / Equity / Profit SharingPaid sick leaveHealthcare benefitsWork from home optionCompany CulturePersonal development programs4-day work weekQuote
I dwell in possibility.
Emily Dickinson
Languages
Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
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