Michaela August

As an aspiring professional looking to enter the dynamic field of Information Technology, I am eager to leverage my diverse skill set and passion for technology to contribute meaningfully to this ever-evolving industry. With a background characterized by experiences working alongside individuals from various backgrounds and age groups, I possess a natural ability to connect with people from all walks of life. My personal attributes include a willingness to embrace challenges, a strong work ethic, and a genuine eagerness to learn and grow in the field. I am detail-oriented, adaptable, and possess strong organizational skills, allowing me to effectively manage tasks and projects with precision. While I may not yet have extensive professional experience in IT, I am committed to honing my technical knowledge and skills to excel in this field. I am enthusiastic about the opportunity to embark on a career in Information Technology, where I can apply my talents, contribute positively, and continue to develop professionally.

Dear Hiring Manager,

Attached, please find my Curriculum Vitae for your consideration. I believe that my personality traits, work ethic, and qualifications align well with the requirements of the position.

In terms of behavioral competencies, I possess strong communication skills both orally and in writing, enabling me to effectively engage with individuals at all levels. I am characterized by a consistent temperament, an outgoing nature, and a genuine enjoyment of collaborative work. As a dedicated team player, I approach tasks with diligence and embrace challenges as opportunities for growth. My ambition is to contribute significantly to a dynamic Institution/Organization, leveraging my enthusiasm and dedication to not only advance my own career but also to enhance the success of the company I represent.

While my experience in the IT field may be limited, I am fully committed to bridging any knowledge gaps through dedicated learning and professional development. I am eager to expand my skill set and make meaningful contributions within this domain. Furthermore, I am enthusiastic about pursuing further tertiary education to bolster my credentials and capabilities.

I am grateful for the opportunity to be considered for this role and am eager to discuss how my qualifications and aspirations align with the needs of your organization. Thank you for your time and consideration.

• AL’s HARDWARE, Crown Mines, JHB, 06/01/10 - 09/01/10, Admin / Switchboard, General administration office., Perform secretarial duties and attend to routines., Prepare for meetings such as agendas, notices, minutes and resolutions., Manage calendar and independently schedule appointments., Order stationary, adhering to budgetary constraints., Assisted with logging drivers in and out for deliveries., Making sure all administration and books are kept updated., Handling customer queries and complaints., Assisted receptionist on the switchboard whenever necessary., Assisted with PA duties.
• OOH-LALA BOUTIQUE, ROSEBANK, 05/01/11 - 11/01/11, Sales & Cashier, Assisting customers with sales and purchasing., Taking in cash & electronic funds on computer cash register., Assisted with incoming calls and queries.
• REAL PROMOTIONS, RANDBURG, 11/01/11 - 11/01/12, Data Capturer, Daily Input of clients personal details – E.g. Name, address and so forth.
• PRIVATE LABEL PROMOTIONS, RANDBURG, 12/01/12 - 02/01/13, Call Centre Agent, Answer all incoming calls professionally and assist clients with queries., Adhere to SLA
• NEDBANK LIMITED, JHB CBD, 05/01/13 - 08/01/13, Legal Controller, Assisted with telephone queries, relating to debtors accounts., Invoicing and preparation of Recons., Split work for different attorneys.
• OLD MUTUAL FINANCE, CRESTA, RANDBURG, 11/01/13 - 05/01/23, CRC (Client Relationship Consultant), Answer all Incoming Calls. Transferring to consultants and taking messages., Welcome and assist clients with their financial needs and ensure that they speak to the correct consultant., Housekeeping - Weekly basis. Making sure everything is in order in the branch and that branch is clean, Alarm testing - Monthly basis. Making sure that alarms are in working condition in case of an emergency., Collections - Feedback on financial collections. Sending the collections coach feedback on accounts financial consultants have worked., Check contracts and ensure all information is in order and batch and send to the head office., Receive all Incoming emails with regard to progress on client’s accounts and assign documents to the correct financial consultant., Update Asset Register as new equipment comes in., Card stock take, I am a card custodian so it’s my responsibility to make sure all cards are accounted for. It is also my duty to allocate cards to the financial consultants and check if the information they have captured is correct., Assisting with calling clients on the collection queue to make arrangements with them., Taking down meeting minutes, Registering of all clients that walk into the branch and giving them a ticket, Walking clients to the relevant consultant, If anything is broken in the branch it’s my duty to send a request through to the head office to send someone through to fix it., Making sure documents are filed in the correct files and making sure everything is under the correct TAB, Making sure everyone from the company that visits our branch signs the visitors register., Checking the First aid kit making sure that everything is there, Filling the pamphlet holders making sure that they aren’t empty, Ensuring waiting area is clean, Ensuring that clients are serviced properly and are happy with our service reminding them to rate our service, On a random basis assist IT with general and basic work when they reach out to me

• ID Number: 910829 0061 08 6
• Citizenship: RSA
• Date of Birth: 08/29/91
• Gender: Female
• Driving License: Code 08
• Marital Status: Single

• Thandi Sithole, 078 440 7121/081 745 3638
• Jeremy Govindersami, 073 840 7573
• Yasmeen Williams, 087 1500 902
• Nadene, 078 220 0370
• Alternative (Carol August), 084 882 3102