AWS
Michael Wambulawaye
IT Technician/ Business Analyst
Kempton Park
Summary
Computer-savvy professional with strong proficiency in MS Office applications including Excel, Word, and Outlook. Adept at internet navigation and hands-on computer configuration. Skilled in hardware and software troubleshooting and maintenance. Exceptional interpersonal and communication abilities with meticulous attention to detail. Thrives under work pressure and adheres to strict deadlines. Team-oriented individual prepared to collaborate and contribute to collective goals. Eager to learn and take on new challenges to enhance skill set.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
6
6
Languages
Work History
IT Technician/Business Analyst
BAKONE SOLUTIONS (PTY) LTD
01.2022 - Current
- Spearheaded comprehensive systems maintenance, software upgrades, and configuration to ensure optimal performance
- Deliver remote assistance for staff system overrides, enhancing operational efficiency, cloud computing on Google Cloud Platform and Microsoft 365
- Develop and implemented sign codes, contributing to improve information dissemination
- Conduct extensive system and end-user training, fostering a tech-savvy workforce
- Collaborate with stakeholders to understand business needs, objectives, challenges and assist in project planning
- Act as a liaison between business stakeholders and the team to ensure clear communication and understanding
- Analyze and translate business requirement into functional specifications
- Analyze data to identify trends, patterns, and insights that support decision-making
- Address resistance to change and ensure smooth adoption of solutions
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
System Administration Analyst
SOUTH AFRICAN AIRWAYS
07.2018 - 08.2020
- Administered CM systems for multiple airlines, including SAA, SA Express, Airlink, and Mango, enhancing global operations.
- Managed system sign codes, ensuring secure and appropriate system access for end users.
- Oversaw the Kronos system, including physical reboots and time card amendments, maintaining accurate staff attendance records.
- Streamlined gate operations by collaborating closely with ACC and Ramp agents to guarantee prompt flight departures.
- Curated and updated scheduled staff training courses on the Kronos system, facilitating continuous employee development.
- Regulated Kronos license rights, providing team leaders and 2iCs with necessary system privileges.
- Extracted flight and customer history data from the Cognos system, supplying management with vital statistics and operational insights.
- Supported operations with APP and ADC, collaborating with the Department of Home Affairs for efficient passenger processing and compliance with travel documentation.
- Conducted ADC training for SA Express, Airlink, and Mango, ensuring staff proficiency in passenger advance processing.
- Provided technical support for SAA-issued iPads to team leaders, including the creation of user guides, enhancing technological competency.
Customer Service Agent
SOUTH AFRICAN AIRWAYS
02.2017 - 05.2018
- Verified travel document authenticity to ensure legitimacy.
- Enhanced travel experience through outstanding service for South African Airways clients.
- Optimized check-in procedures, enhancing pre-flight efficiency for travelers.
- Streamlined gate operations by collaborating closely with ACC and Ramp agents to guarantee prompt flight departures.
- Implemented swift solutions for late passengers, minimizing missed flights through proactive intervention
- Safeguarded unaccompanied minors and young passengers during immigration, prioritizing their safety and comfort
Senior Customer Service Representative
BIDVEST CAR RENTAL
05.2015 - 01.2017
Car Park Attendant
BUDGET CAR AND VAN RENTAL
05.2014 - 04.2015
Computer Technician
TEK MASEDI OUTSOURCING AND SUPPLIES CC
10.2010 - 09.2013
Home Loans Consultant
STANDARD BANK
04.2008 - 08.2010
Sales Consultant
CHANNEL LIFE
01.2008 - 03.2008
Data Capture
BPO GROUP
05.2007 - 12.2007
Sales Assistant (Casual Worker)
SILKY BAZAAR
12.2005 - 12.2006
Education
Project + - Project Basics, Project Constraints, Communication And Change Management, Project Tools And Documentation
BOSTON CITY CAMPUS
Kempton Park 02.2024 - Current
IT Network Specialist - IT Operation Specialist, A+, N+
BOSTON CITY CAMPUS
01.2019 - 05.2019
Contact Centre Support NQF Level 2 - undefined
PRIOR LEARNING CENTRE
01.2008 - 05.2008
Grade Twelve Certificate - English Language, Afrikaans, Mathematics, Science, Geography and Biology
SIR PIERRE VAN RYNAVELD HIGH SCHOOL
Kempton Park 01.2005 - 05.2005
Skills
Data Collection
Aviation Courses
- Amadeus Passenger Handling
- CM Reservations
- Basic Fares
- Ticketing
- IATA Dangerous Goods Category 10
- Aircraft Weight and Balance Control
Personal Information
- Date of Birth: 11/15/86
- Nationality: South African
- Marital Status: Single
Software
Google Cloud
Microsoft Office
Office 365
Timeline
Project + - Project Basics, Project Constraints, Communication And Change Management, Project Tools And Documentation
BOSTON CITY CAMPUS
02.2024 - Current
IT Technician/Business Analyst
BAKONE SOLUTIONS (PTY) LTD
01.2022 - Current
IT Network Specialist - IT Operation Specialist, A+, N+
BOSTON CITY CAMPUS
01.2019 - 05.2019
System Administration Analyst
SOUTH AFRICAN AIRWAYS
07.2018 - 08.2020
Customer Service Agent
SOUTH AFRICAN AIRWAYS
02.2017 - 05.2018
Senior Customer Service Representative
BIDVEST CAR RENTAL
05.2015 - 01.2017
Car Park Attendant
BUDGET CAR AND VAN RENTAL
05.2014 - 04.2015
Computer Technician
TEK MASEDI OUTSOURCING AND SUPPLIES CC
10.2010 - 09.2013
Home Loans Consultant
STANDARD BANK
04.2008 - 08.2010
Sales Consultant
CHANNEL LIFE
01.2008 - 03.2008
Contact Centre Support NQF Level 2 - undefined
PRIOR LEARNING CENTRE
01.2008 - 05.2008
Data Capture
BPO GROUP
05.2007 - 12.2007
Sales Assistant (Casual Worker)
SILKY BAZAAR
12.2005 - 12.2006
Grade Twelve Certificate - English Language, Afrikaans, Mathematics, Science, Geography and Biology
SIR PIERRE VAN RYNAVELD HIGH SCHOOL
01.2005 - 05.2005
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